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LaCie Admits Customer Data Was Breached For A Year

You may be familiar with LaCie, a French company that makes computer hard drives. They’re now owned by Seagate, and maintain their own online storefront, which was one of many hit by hackers in a recent credit card data breach. This time, the baddies exploited vulnerabilities in the Web application platform ColdFusion. This breach has been ongoing for almost an entire year. [More]

Decade-Old Hard Drives Languish On Walmart Store Shelves, Make Us Sad

Decade-Old Hard Drives Languish On Walmart Store Shelves, Make Us Sad

If you’re in need of some vintage “high-capacity mobile storage,” get yourself over to the Walmart stores of Massachusetts. You can get some nice mint in package USB hard drives dating back to the early ’00s at comically high prices. [More]

Introducing The First Ever Warranty Shrink Ray

Introducing The First Ever Warranty Shrink Ray

We’ve seen many different variations on the Grocery Shrink Ray over the years, but somehow never anticipated this: a Warranty Shrink Ray. A sneaky tipster who works at Best Buy noticed that the same product, a Seagate hard drive for notebook computers, had a lovely redesigned box. And a few years lopped off the warranty. Much like how other products change the size of an item just a tiny bit rather than raising the price, Seagate cut back on the warranty. [More]

Seagate Replaces Suspiciously Sparking Power Plug

Seagate Replaces Suspiciously Sparking Power Plug

It’s a common theme in “above and beyond” posts: a customer contacts a company asking where he or she can buy a certain small part for their widget, and the company sends the part for free–or a new widget entirely. Today, we honor Seagate, which sent globe-trotting academic Donna a new power cord and international plug thingies for her external hard drive when her American plug began to misbehave. [More]

Write On Your Hard Drive, Kill The Warranty

Write On Your Hard Drive, Kill The Warranty

Scott warns you to use stickers rather than Sharpies to label your hard drives, because a pen mark is apparently all it takes to invalidate your warranty. [More]

Join The Latest And Greatest Class Action Lawsuits

Join The Latest And Greatest Class Action Lawsuits

If you got some free time and want some cash and are cool with waiting a few months for it to arrive, here are some new class action lawsuits you can join. [More]

Seagate CSR: "Since You Know Better Then We Do, Im Sure You Dont Need Our Assistance"

Seagate CSR: "Since You Know Better Then We Do, Im Sure You Dont Need Our Assistance"

If Seagate tells you to call Microsoft for technical support, don’t talk back or you’re going to get an earful. At least that’s what reader K. learned when he called to ask why his external drive worked well under Vista, but not XP. Seagate’s customer service representative immediately blamed the problem on Microsoft, and when K. tried explaining why the problem might lie with Seagate, the CSR responded: “Well since you know better then we do, Im sure you dont need our assistance.”

Seagate Censoring Posts About Barrucada 7200.11 500GB Drive Failures

Seagate Censoring Posts About Barrucada 7200.11 500GB Drive Failures

A number of consumers are complaining about their Seagate Barrucada 7200.11 500GB hard drive failures, and the company is censoring them. While Seagate has issued a firmware upgrade, it doesn’t work if your drive has already been affected, like reader Danny, who just lost all his research material and papers for school. According to some posts on MSFN, moderators on the official Seagate forums are deleting user posts about the issue, and even going so far as to disabling links made on the Seagate forums to posts on other forums about the issue. Danny’s letter, inside…

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.

Morning Deals

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Highlights From Dealhack

  • Buy.com: Seagate 500GB USB 2.0 Drive $89 Shipped
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  • Shop Adidas: Back to School Sale: Save 20% off Apparel & Shoes

Highlights From Bargainist

Seagate Sends You A "Mavericks Suck" Hard Drive

Seagate Sends You A "Mavericks Suck" Hard Drive

Reader Dan tells us:

Apple Replaces Hundreds Of Dollars In iTunes Purchases After Hard Drive Crashes

Apple Replaces Hundreds Of Dollars In iTunes Purchases After Hard Drive Crashes

Like any responsible computer user, Benny regularly backs up his data. Unfortunately for him, the three Seagate external hard drives he used failed, and he lost about $500 in iTunes purchases. Seagate wanted $1700 to recover the data. Fortunately, Apple saved the day.

Seagate Issue Resolved After Posting Complaint Along With Executive Email Addresses On Company's Own Site

Shawn has a nice success story with the Seagate company that provides an interesting twist on the EECB (Executive Email Carpet Bomb) technique that we’ve been telling you about for months:

I bought a Seagate FreeAgent Pro 750GB external harddrive about two or three months ago, and backed up several harddrives to it. Everything was going awesome on every computer I had, but then it had an issue on my desktop. “Delayed Write Failure” WHAT? I try to read the information on the drive, it won’t allow me.

Does Anyone At Dell Handle Busted Hard Drives?

Nobody at Dell can help Kevin return two broken hard drives. Kevin’s Seagate 320GB FreeAgent drive refuses to power on, and his 160GB Western Digital won’t boot. Kevin sent Dell a note after wrangling with eleven CSRs over five hours:

I called tonight due to 2 harddrives I purchased 26 days ago. Both drives have completely failed. One is knocking and the other won’t power on at all. I called Dell and have been transferred to 11 people and 3 different calls:

Contact Seagate Executive Customer Service

Contact Seagate Executive Customer Service

Phone # (405) 324-3432