Dish Network has extremely loyal to Elizabeth Cordry of Forth Worth, Texas. So loyal that they would let nothing remove her from the ranks of their customers. Including her death. When she died in January at age 85, her son tried to end service, but the company insisted that she had a contract that could only be canceled if her family produced a death certificate. Since she was no longer under a contract, her son refused to produce the certificate. [More]
Jason says Dish Network stuck him with an unwarranted $300 bill, then after it credited him back the $300, billed him another $300 for no good reason. He says Dish has corrected the errors now, but he wants to disconnect. [More]
DirecTV and Versus Network — which shows NHL games — can’t agree on terms, meaning hockey fans may be in danger of having their TV-unfriendly sport not showing up much on TV this season.
Are you having a problem with DirectTV that can’t be fixed through the usual channels? Call their Consumer Advocacy Team at 866-785-5537 to talk to someone who can, well, advocate for consumers.
Next time your satellite radio goes on the fritz, use the following magic number to solve your Sirius XM problems…
Pete likes DirecTV and really has no intention of leaving, but he noticed a fantastic “$250 deal” for new customers only in his copy of AAA magazine, so he called up DirecTV and asked what they could do for current customers. This simple phone call saved him over $120 a year.
According to the NYT, Sirius XM owes $175 Million by the end of February and it may not be able to pay up. Bankruptcy may very well be in the cards for the Satellite Radio super-organism. The article cites a failure to “to win over many younger listeners” and the general economic downturn.
Ryan pointed us to an article on Orbitcast about a rumored fee hike by Sirius XM. The increases appear to be for services that aren’t strictly protected by the FCC agreement, which is why they would legally be able to do this despite promises that they wouldn’t raise rates for 36 months after the merger.
An ‘Authorized Dish Network Retailer’ is preying on the confusion surrounding the DTV transition to sell its satellite television services, suggested in lieu of cable companies because of “Complaints” and “Lack of HD Channels”. Full copy of the letter inside.
Consumerist TaterTom explains the process behind Television Service Installation, and gives us a few great ways to make sure your dollar is going somewhere well deserved. You rock, Tatertom. His in-depth letter after the jump.
CNet has an article about a couple who saw the writing on the wall, recession-wise, and canceled their satellite TV package. Surprisingly, they are, in fact, still alive and not at all depressed.
This week, Sirius XM began consolidating its channels. In reality, this mostly meant jettisoning XM channels wherever there was a tenuous overlap with something Sirius already offered, which is bad news for anyone with a favorite station on XM who woke up Wednesday morning to find it missing. Alex wrote in to tell us that the four Spanish music channels have been condensed to one without regard to genre, and that the uncensored “urban music” station Hot Jamz has been cleaned up, rechristened “The Heat,” and now leans toward radio-friendly R&B. The Motley Fool suggests that the new lineup may drive people to downgrade their subscription—it’s “an incentive to downgrade to the cheaper plan that costs $6 less a month and lets users cherry-pick 50 stations.”