• Monopolies In Space

    FCC Approves Sirius-XM Merger

    Space. The final frontier. These are the voyages of Sirius-XM. Its continuing mission: to explore strange new anti-consumer practices. To seek out new revenue streams and crowd out new competitors. To boldly safeguard the dangerous monopoly granted last night by the FCC. More »

    12:00 PM on Sat Jul 26 2008
    By Carey
    6,303 views, 94 comments

    Latest by SinA: I wouldn't agree with the NAB because the sat.subs are still pretty low, but in terms of content AM/FM is more »

  • success stories

    Only Sirius's CEO Knows Where The Extra Tape Is

    Reader Hayden had to email the CEO of Sirius radio just to get them to ship him some replacement adhesive backing for his car radio. Every homebrewed solution he tried couldn't get his Sirius radio to stick to his dashboard. When he called Sirius, he got bounced around between disconnections, robots, people who couldn't speak English, a guy who insisted Sirius didn't have stock any replacement tape. So Hayden kicked it straight to the man at the top with a nice cogent complaint letter, cc'd to us, various Sirius execs, the BBB, the Georgia Governor's Office of Consumer Affairs, and some popular gadget blogs. Apparently that's what it takes to get some replacement tape. His complaint letter, inside... More »

    9:30 AM on Thu Apr 17 2008
    By Ben Popken
    6,751 views, 50 comments

    Latest by theblackdog: I will defend Sirius here by saying that every time I have called in with a customer service issue, they more »

  • phone numbers

    Reach Sirius Executive Customer Service

    If you have a serious Sirius radio issue and ground level customer service isn't helping you out, escalate your call to the executive customer service line at 888-635-5142. Also, here are some email addresses and a mailing address for the CEO to send your missives off to: More »

    9:03 AM on Thu Apr 17 2008
    By Ben Popken
    1,675 views, 5 comments

    Latest by frodo_35: Sirius radio customer service sucks. A cs manager actualy told me about a month ago " do to the terms more »

  • rumors

    XM-Sirius Merger Will Double Monthly Prices?

    What does the XM-Sirius satellite radio merger mean for XM customers? Well, according to one customer service rep, it means mean prices are going to roughly double in May. Here's what she said to one of our tipsters:
    This is strictly confidential, but all the paperwork is signed and ready to go, and XM has fully acquired Sirius Radio. Come May, there will be a substantial price increase for XM Radio, as it will, in June or so, host all the Sirius channels. It would be best to simply extend your XM plan as we will honor your current contract price per month before we begin hosting the Sirius stations.
    The tipster said he believed she said the price was going to double. Perhaps the customer service rep just wanted to score a renewal, but if true, it would certainly at least be ironic considering when the DOJ approved the deal was they said, "the evidence did not show that the merger would enable the parties to profitably increase prices to satellite radio customers." However, reader comments on this post and this post over at Orbitcast say this customer service rep is full of pure baloney.

    11:29 AM on Mon Mar 31 2008
    By Ben Popken
    6,057 views, 79 comments

    Latest by MajorXP: When did the Consumerist become a rumormongering site? more »

  • monopolies

    Tell The FCC What You Think Of An XM-Sirius Merger

    The FCC seeks public comment on proposed XM-Sirius merger. Namely, what might the common people think about repealing a 1997 FCC ordinance specifically forbidding such a merger...No merger until Amos and Andy Opie and Anthony are back on the air! Oh, they already are? Since June 15th? Ok, cool. Merge away. Competition is such a hassle. You can file comments online or by snail mail. FCC [via Cnet] (Thanks to Tino!)

    9:05 PM on Wed Jun 27 2007
    By Ben Popken
    1,869 views, 17 comments

  • lawsuits

    Class Action Filed Against XM Over Service Outage

    Two guys in Alabama filed a class action lawsuit against XM Radio for the service outage on May 21st. They seek damages for getting charged while their satellite radio service was down. Guess they never saw that notice, XM Radio Gives 87 Credit For Outage, But You Gotta Call 'Em... More »

    3:26 AM on Thu May 31 2007
    By Ben Popken
    1,514 views, 15 comments

    Latest by Canadian Impostor: I sent XM an email about the outage and got a reply today. They credited me a whole dollar instead more »

  • customer service

    XM Radio Gives 87 Credit For Outage, But You Gotta Call 'Em

    XM Radio subscribers seeking compensation for the recent service outage can get a credit by calling 800-967-2346. Noted the Detroit Free Press: More »

    5:22 PM on Wed May 23 2007
    By Ben Popken
    1,156 views, 10 comments

  • state of the backlash

    XM Radio Executive Contact Info

    If you would rather not talk to a liar in India when trying to cancel XM, here's a number for you: 202-380-4393. It's said to be their executive office number. You might be able to avoid ending up like this guy. More »

    1:36 PM on Fri May 18 2007
    By Ben Popken
    2,379 views, 29 comments

    Latest by Saboth: @atonse: I'm afraid you are a bit confused about free speech. It doesn't encompass just what YOU think it should. more »

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