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With Sidekick G4, T-Mobile Casts Me Into Smartphone Replacement Purgatory
By Laura Northrup on April 23, 2012 9:00 AM
25 Comments
Sara really loved her HTC G1 from T-Mobile, and bought the similar-ish Samsung Sidekick 4G as a replacement when its years of loyal service ended. The new phone has not been so loyal. It locks up, won't respond to the touchscreen, and periodically wipes its memory card for no clear reason. Sure, she could back up the memory card content elsewhere, but the non-operational phone is a real problem. Now she's on her third replacement. T-Mobile is happy to send her a replacement, but she doesn't want a fifth phone that will inevitably have the same problems. Sara, welcome to smartphone replacement purgatory! More »
Maybe Your New TV Is Watching You
By Laura Northrup on March 20, 2012 9:00 AM
65 Comments
It's the entire point, really. New smart TVs from Samsung boast video cameras with facial-recognition software and microphones with speech-recognition software. They can tell who's in the room, understand spoken commands, and be controlled with gestures. That's great news for those of us who can never find the remote, but made our friends over at HD Guru wonder: is there anyone behind that camera watching us back? More »
What Is This "Connected Appliance" Stuff All About Anyway?
By Chris Morran on January 12, 2012 3:48 PM
74 Comments
While much of the buzz at any Consumer Electronics Show revolves around the sexier kids in school — TVs, computers, cell phones — there is a quiet rumble surrounding the impending release of a horde of "connected appliances," which is a blanket term for fridges, washers, dryers, dishwashers, stoves and ovens that communicate in some way with each other and maybe with the outside world. More »
Photos: Behind The Scenes At CES 2012
More »
By Chris Morran on January 10, 2012 5:01 AM
13 Comments
In a few hours, the folks at the Consumer Electronics Show will fling open the doors to the Las Vegas Convention Center and a crowd the size of a small city will begin gawking and toying with the latest in doodads and whatsthats. But for the second year in a row, me and my trusty camera phone were able to convince someone I had a reason to be on the show floor so I could snap a handful of last-minute preparation pics before anyone caught on to my antics.More »
Samsung Delighted To Announce Ads On Your Smart TV's Home Screen
By Meg Marco on January 9, 2012 3:30 PM
86 Comments
Samsung was delighted to announce this morning at CES that they intend to place ads to the home screens of your fancy new Smart TVs. Does this annoy you? More »
Verizon Blocks Google Wallet On Some New Smartphones
By Chris Morran on December 6, 2011 12:15 PM
50 Comments
The Samsung Galaxy Nexus may run on Google's Android OS, but that doesn't mean Verizon Wireless is going to allow the device to run Google's pay-by-phone app Google Wallet. More »
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European Cell Phone Regulators Worried About War Between Apple And Samsung
By Mary Beth Quirk on November 22, 2011 1:00 PM
32 Comments
Look, Apple, Samsung — your fight over patents and intellectual property could affect all of Europe. Think about that, while you're locked in battle over intellectual property rights! And now you've gone and upset EU regulators. More »
Samsung Tries To Distance Itself From Worst Ad-Nominated TV Spot
By Chris Morran on October 6, 2011 12:15 PM
34 Comments
Yesterday, we announced this year's slate of nominees for the Worst Ad In America awards, and among the TV spots slugging it out for the title of Absolute Worst Ad is one that appears to be for the Samsung Infuse 4G... or so you might think. More »
Apple Injunction Forces Samsung To Pull Tablet From Trade Show
By Mary Beth Quirk on September 5, 2011 3:30 PM
53 Comments
Apple scored a hit against Samsung in their battle for tablet computer dominance after they won an injunction blocking sales of the new Galaxy Tab 7.7 in Germany. Samsung then had to remove the Galaxy Tab from a big electronics show. More »
Verizon Tech Support: Make Your Smartphone Stupider So It'll Work
By Laura Northrup on August 25, 2011 1:05 PM
68 Comments
Last fall, David upgraded his Verizon Wireless phone to the Samsung Fascinate, That's a decently powerful Android smartphone with a decent processor and the ability to run all sorts of online apps. You wouldn't know that if you were David, though. Even his warranty replacement phone is appears to be having software problems that make it unusable unless he uses it just for phone calls and texts, disabling everything else. That's what Verizon support has advised him to do. Because that's what people buy Android smartphones for. More »
Line Your Samsung Oven With Aluminum Foil, Void Your Warranty
By Laura Northrup on August 22, 2011 12:00 PM
290 Comments
Do you line your oven with foil? Rae does. She always has, and her parents always have. It's such a normal thing to do with an oven, it didn't occur to Rae not to do it. She lined her oven with foil, then popped a frozen pizza in there on the first night after it was delivered. The foil melted the interior oven surface, and now Samsung tells Rae and her husband that they've voided the warranty. More »
Samsung And Science Work Together To Make Smell-O-Vision A Reality
By Chris Morran on June 20, 2011 3:45 PM
58 Comments
Thanks to scientists at Samsung and the University of California, San Diego, the next time you're watching Jersey Shore, you won't have to imagine the smell of spray tan, jagermeister and Axe body spray, because those scents could be right there in the room with you. More »
Google Teams Up With Samsung & Acer To Release Chromebooks In June
By Chris Morran on May 11, 2011 3:31 PM
42 Comments
After the commercial success of its Android smartphone operating system and the growing number of people using its Chrome web browser, Google has announced that it has made a deal with Samsung and Acer to release a slate of PCs running the Chrome operating system. More »
Samsung Achieves Exciting New Levels Of Excessive Packaging
By Laura Northrup on April 15, 2011 10:30 AM
45 Comments
Welcome to Illustrated Storytime with The Consumerist! Today's picture book is by reader Joergen, who found the excessive packaging of his Samsung printer cartridges so egregious that he took step-by-step photos of the box-opening process. Then the opening of the box within the box. Then the opening of the box within that box. And then.. More »
The Magical Chinese Hard Drive
By Ben Popken on April 8, 2011 4:00 PM
84 Comments
A customer walked into a Russian hard-drive repair center complaining about his broken 500Gb USB-drive. He had bought it dirt cheap in China but it had a problem. If you saved a movie to it, it would only play the last five minutes. They opened up the case and found inside a 128-MB flash drive working in looped mode. It displays the correct capacity when you plug it in but when you write to it and run out of space, it just overwrites the old data. Two nuts make it feel like it has the right heft. Crafty, crafty counterfeiters! Caveat emptor, if the price is "too good to be true," it is. More »
Samsung Investigates Report Of Keyloggers On Its Laptops
UPDATE: Threatpost reports that Samsung says there's no keylogger, the results were a false positive when an antivirus program mistakenly identified Microsoft's Live Application multi-language support folder, "SL" folder, as StarLogger. More »
By Ben Popken on March 31, 2011 10:00 AM
27 Comments
Samsung is investigating after an IT consultant reported in Network World that he had found installed in two different brand new Samsung R series laptops he bought a keylogging program that could be used by someone remotely to capture his every keystroke. In response, a Samsung spokesman said, "We take these claims very, very seriously."UPDATE: Threatpost reports that Samsung says there's no keylogger, the results were a false positive when an antivirus program mistakenly identified Microsoft's Live Application multi-language support folder, "SL" folder, as StarLogger. More »
Netflix Tops Customer Loyalty List
By Chris Morran on February 9, 2011 12:53 PM
63 Comments
The results of Brand Keys' annual survey of customer loyalty have been released and in its first year of inclusion, Netflix came out on top of the list of all 528 brands, beating out reigning champ Apple. More »
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Verizon Good At Overbilling, Not So Much The Other Stuff
By Ben Popken on January 12, 2011 5:00 PM
37 Comments
Elliot has been to heck and back with Verizon. His Samsung Rogue refused to charge, so he got them to replace it with a refurbished one. The "new" phone began randomly shutting off by itself. Elliot got Verizon to give him a full replacement, but they mailed it to his old address. After more shipping woes, he finally got a working phone. Then his bill arrives, about $1,000 higher than it's supposed to be. More »
Comcast, TWC, DirecTV And Samsung Enter Unholy Partnership Inside Your TV
By Meg Marco on January 7, 2011 3:15 PM
42 Comments
Hate your cable set-top box? So does Samsung, apparently. They've cut deals with Comcast, Time Warner Cable and DirecTV to offer various features that will allow you to watch TV either without a box, or access your cable subscription through an app on the Samsung Galaxy Tab. More »
Samsung Blames Canada For Your Monitor Problems
By Laura Northrup on October 15, 2010 9:30 AM
34 Comments
Miguel writes that his Samsung monitor stopped working, but it has a 3-year warranty. He contacted Samsung to see if they could help him. They could not, but not for any mundane reason. Samsung insists that his monitor is from Canada, and they can't provide warranty service to Miguel because he doesn't live in Canada. Where did he buy his monitor? Um, a Sam's Club store in Missouri. More »
