Samsung

repair

The Tale Of Lowe's And The Refrigerator From Hell

Reader Buddy has a lemon of a fridge that he purchased from Lowe's with an Extended Warranty. The store keeps sending people out to fix the appliance, but nothing seems to work. More »

2:16 PM on Wed Oct 7 2009
By Meg Marco
17,579 views, 66 comments

branding

Top 25 Best Global Brands — Samsung, Microsoft Beat Apple

Branding consultants Interbrand have released their 2009 "Best Global Brands" report. Once again, Coke is the planet's most valuable brand. IBM and Microsoft took second and third respectively. Check out he top 25 inside. More »

10:40 AM on Fri Sep 18 2009
By Meg Marco
5,815 views, 56 comments

ratings

Study Rates Cell Phones By Radiation Emitted

The jury is still out on whether cell-phone radiation is something consumers should worry about. Scientists disagree on whether the low levels emitted are enough to cause brain tumors or other health problems in the long-term. Nevertheless, the Environmental Working Group has analyzed radiation emissions from 1,268 cell phones to see how the levels stand up against government standards. More »

10:59 AM on Wed Sep 9 2009
By Carrie McLaren
9,749 views, 68 comments

Most discussed ogremustcrush: The scientific consensus is that low power non-ionizing radiation, like that emitted by a cell phone or any other consumer more »

unmonitored

Samsung Customer Service Won't Exchange Three-Month-Old Broken Monitor

George's Samsung monitor got the three-month itch and went kaput. When he started dealing with the customer's service, he found that the monitor wasn't the only thing that was broken. More »

10:00 AM on Thu Jul 23 2009
By Phil Villarreal
8,074 views, 80 comments

bluetooth blues

Samsung Customer Service Operates At Knuckleball Speed In Replacing Bluetooth

Despite what that rascal Shakespeare would have you believe, all that ends well isn't necessarily well. Example: When your Bluetooth headset breaks and Samsung wouldn't warranty it out for several weeks, denying you your basic human right to roam hallways talking loudly into your own ear. More »

9:45 AM on Thu Jul 9 2009
By Phil Villarreal
4,530 views, 24 comments

Most discussed MostlyHarmless: I bet Craig did not expect a backhanded compliment when he sent this in. And in before the people who more »

samsung

Reach Samsung Escalated Customer Service

Tier 1 : Basic Customer Service : 1-800-747-5618
Tier 2: Slightly Escalated Customer Service: 1-800-522-7341 #2
Tier 3: Case Management: 1-888-685-1358

Comments from readers and around the net suggest that Tier 2 will follow the rules to the letter and not really give much nudge. If you need customer service people capable of independent thought and analysis, you'll want Tier 3, however, they can be hard to reach and seem to have a reputation for not returning phone calls.

(Photo: tanakawho)

4:34 PM on Mon Jun 1 2009
By Ben Popken
1,657 views, 13 comments

samsung

Samsung Stalls And Lies For A Year Over Broken Photo Frame

Dave bought his mother a Samsung digital photo frame for Christmas—Christmas a year ago, and it stopped working after just a few weeks. Since then, Dave has tried regular customer service and executive customer service, he's waited on hold for up to 2 hours at a time, and he's waited patiently for RMAs that are promised but never sent. Now it looks like he's throwing in the towel: "I no longer have the time or energy to waste with them." You win this battle, Samsung! But you do realize that Dave—a small business owner who has made large Samsung purchases in the past—will never buy another one of your products, right? More »

8:25 AM on Thu Jan 22 2009
By Chris Walters
5,783 views, 45 comments

Most discussed Franknbeans: I work in customer service for a big company and I am constantly surprized when people make threats as if more »

poll

TVs Will Be Cheap, But Will Anyone Buy Them?

Everyone seems to agree— this year will be the year of the cheap big-screen tv. The only question remains... will anyone buy them? More »

1:19 PM on Mon Nov 3 2008
By Meg Marco
20,788 views, 108 comments

best buy

Ex-Best Buy Employee Regrets Selling Warranties Now That He's A Customer

We just got an email from reader Mike, who claims to be a former Best Buy employee who regrets selling all those extended warranties now that he's actually trying to use the one that he purchased. More »

1:29 PM on Mon Sep 15 2008
By Meg Marco
69,883 views, 69 comments

banana republic

Morning Deals

Banana Republic: 30% off today only with coupon code HAPPY30 or printable coupon
Sears: Free Masterlock with printable coupon
MusiciansFriend: AKG Handheld Condenser Microphone for $100 + free shipping. Today only.

Highlights From Dealhack

Timbuk2: Save up to 60% off Messenger Bags, Backpacks, & More
New York & Co.: Extra 20% off Store-Wide Women's Apparel
Office Depot: Viewsonic N3235w 32-inch LCD HDTV $470 & Free Shipping

Highlights From Buxr

Staples: Samsung CLP-300 Color Laser Printer for $69.98 w/ Free shipping
Staples: Mio DigiWalker C230 Portable GPS for $99.99 w/ Free shipping
Amazon: Bill Cosby Himself (Comedy Album) - MP3 Download for $1.99

7:06 AM on Mon Sep 8 2008
By Ben Popken
1,021 views, 2 comments

Latest by Keter: BTW, that Samsung color laser printer on sale at Staples is a really nice one. I've had one for a more »

samsung

Applying Samsung Updates Will Void Your Warranty

Reader Eric was having some problems with his Samsung TV, so when he found Samsung had a firmware update for his LCD TV he did what any reasonable person might and applied the update. Bad move, Eric! Samsung is claiming that the update, which he got off their website, voided the warranty on his TV. Now they won't fix it. Read his story, inside. More »

9:25 PM on Thu May 22 2008
By Profio
17,134 views, 56 comments

Latest by Chaosium: "This is why you're best bet is a warranty *not* offered by the Manufacturer. That being said, I've always had more »

lemons

I Have 6 Kids And, For The Fourth Time, A Broken Fridge. Thanks, Best Buy.

Reader and Flickr Pool member Steve has 6 kids and no fridge thanks to Best Buy. He's currently waiting around the house for his 4th repair guy in 8 months. More »

12:19 PM on Fri Feb 1 2008
By Meg Marco
8,718 views, 83 comments

runaround

The Case Of The Disappearing Samsung Television, Will It Ever Be Found?

What do you do when Samsung is supposed to ship you a replacement TV, but all you get is a list of excuses? More »

12:09 PM on Wed Oct 10 2007
By Meg Marco
4,055 views, 17 comments

punishing the ones who dont steal

Blu-Ray DRM Rendering Some Discs Unplayable

Remember when DVD-type players didn't require "firmware updates?" Ahh, those halcyon days of um, last year... More »

12:55 PM on Tue Oct 9 2007
By Meg Marco
5,143 views, 41 comments

courtroom dramas

Lawsuits Of The Week

Sutton vs McDonald's Corporation (PDF) Frank Sutton orders a Mickey D's Chicken Sandwich on August 8th, 2005. Bites into the sandwich and hot lava grease exploded on his lips. When approached about the matter, the McDonald's worker says something to the effect of, "This is what happens to the sandwiches when they aren't drained completely." Sutton wants $2 mil for his damaged puckers. While that might seem steep, McDonald's should make be making sure their employees are properly draining the chicken sandwiches. More »

12:43 PM on Mon Aug 27 2007
By Ben Popken
4,168 views, 44 comments

Latest by cuda: "To sue McDonalds because you ordered hot coffee and got hot coffee - STUPID" Read about the case before posting and more »

complaints

Upset With Cellphone Service, Man Smashes Mercedes S500 Into Company Doors

A man upset with his cellphone provider's inability to get his new phone to work out vented his rage by driving his friend's Mercedes S500 into the company's office doors. More »

2:54 PM on Wed Apr 11 2007
By Ben Popken
2,893 views, 26 comments

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