Last week, we used the example of a Stormtrooper Snuggie to show how easy it is for companies to take away customers’ constitutional rights with just a slip of paper placed inside the box. Now a federal appeals court has ruled that Samsung can’t use an in-the-box warranty booklet to derail a class-action lawsuit. [More]
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Appeals Court Says Samsung Can’t Use In-Box Warranty Booklet To Strip Customers Of Legal Rights
By 1.20.17
Report: Battery Size Likely Led To Samsung Galaxy Note 7 Issues
By 1.20.17
There will be answers: Samsung is set to reveal Monday the findings of an investigation into why the recalled Galaxy Note 7 smartphone has the tendency to catch fire or explode, with the cause centered on the device’s battery. [More]
Samsung Vice Chair Avoids Arrest In Connection With South Korean Bribery Case
By 1.19.17
Days after a South Korean special prosecutor investigating a bribery scandal involving the country’s President sought the arrest of Samsung’s vice chairman, a court denied the request, citing a lack of evidence. [More]
Samsung “Smart” Camera Is Ridiculously Hackable
By 1.18.17
A security camera in your house, that you can access remotely, might seem like a good idea at first. You can log into it from anywhere, to see what’s going on and if it really was the cat who opened your kitchen cabinets every day last week. But the problem with a thing you can access remotely is that a sufficiently determined bad actor can, too. And sometimes it doesn’t even take much determination to do. [More]
Verizon Sending All Non-Emergency Calls Made On Recalled Note 7s To Customer Service
By 1.18.17
Even though Verizon recently pushed out a software update that deliberately disables the recalled Samsung Galaxy Note 7, the company says thousands of subscribers continue to use their potentially dangerous devices. Now Verizon is deploying another tactic to block these Note 7 owners from using their phone — rerouting all non-emergency calls to customer service. [More]
Owner Of Recalled Samsung Washer Sues Over Inadequate, Incomplete Fix
By 1.17.17
Last November, after several owners of Samsung washing machines complained about violent, almost explosive, vibrations, Samsung recalled nearly 3 million machines, promising to fix the devices or provide folks with refunds. Now, three months later, the company is on the receiving end of a potential class action after one customer says Samsung’s multiple attempts to fix his machine have failed. [More]
South Korean Prosecutors Seek Arrest Of Samsung Vice Chair Linked To Bribery Scandal
By 1.16.17
A week after a South Korean special prosecutor investigating a bribery scandal called on Samsung’s vice chairman for questioning, officials are calling for the tech company executive’s arrest. [More]
Samsung Investigation Finds Battery Was Likely Main Cause Of Galaxy Note 7 Debacle
By 1.16.17
Five months after Samsung’s Galaxy Note 7 debacle began, the tech company is preparing to put the whole exploding phone thing in the past, starting with an inquiry into why the devices unexpectedly caught fire or began to smoke. [More]
Samsung Vice Chairman Linked To Growing South Korea Bribery Scandal
By 1.11.17 — Updated: 1.16.17
As if the worldwide recall of its Galaxy Note 7 — not to mention 2.8 million washing machines that could break your jaw — wasn’t enough of an issue for Samsung, one of the company’s executives has now been linked to a growing bribery scandal investigation in South Korea. [More]
Your New Stormtrooper Snuggie Comes With A Surprise: It Strips You Of Your Right To File A Lawsuit
By 1.11.17
Until the other day, Consumerist reader Jeff had completely forgotten about that cute Stormtrooper Snuggie someone gave him for Christmas. When he finally opened the box, there was the Star Wars-themed sleeved blanket, and a slip of paper giving him the bad news: He had, without doing a thing, given up his right to sue the Snuggie’s manufacturer. [More]
Samsung Galaxy S7 Owners Say Camera Glass Shatters Unexpectedly
By 12.28.16
When you purchase a brand-new smartphone you don’t expect to wake up days later to a broken camera lens. Yet, that’s exactly what Consumerist reader Sean says happened to his new Samsung Galaxy S7, and he’s apparently not alone, as Samsung’s own forums are filled with similar stories. [More]
Verizon Will Allow Samsung To Brick Remaining Galaxy Note 7 Phones In January
By 12.16.16
Last week, Samsung announced that it will soon push out a software update for the Galaxy Note 7 that will have the effect of rendering the recalled device useless. At the time, Verizon pushed back, saying it would not forward this update on to Note 7 users on its wireless network. The telecom giant has since agreed to allow the phone-bricking update to go through, but not until January. [More]
Samsung Software Update Will Deliberately ‘Brick’ Remaining Galaxy Note 7 Phones
By 12.9.16
If you’re one of the few folks still using a recalled, potentially dangerous Samsung Galaxy Note 7, you need to find a replacement soon, as Samsung’s next software update for the Note 7 will render it useless. [More]
Supreme Court Overturns $399M Verdict In Long-Running Apple/Samsung Patent Spat
By 12.6.16
The seemingly never-ending smartphone patent slapfight between Apple and Samsung continues on, with the U.S. Supreme Court ruling today that a $399 million jury award granted to Apple needs to be reassessed because the iPhone maker isn’t entitled to all of the profits from the infringing Samsung devices. [More]
After Note 7 Debacle, Samsung Tells Galaxy S7 Users Phone Is Perfectly Safe
By 11.21.16
After Samsung’s Galaxy Note 7 exploding smartphones debacle, the company is more than ready to move on, and is hoping it can convince customers its other phones — like its flagship Galaxy S7 — won’t explode or set fire to your bedroom. [More]
Samsung Patent Describes Holographic TV Technology
By 11.14.16
Don’t want to wear a headset to get up close and personal with your TV content? Samsung has a vision for the future that includes holographic technology that beams a 3-D picture to viewers without anyone putting on special glasses. [More]
Samsung To World: We’re Super Duper Sorry About That Whole Exploding Phone Thing
By 11.8.16
Samsung has a problem: a lot of their stuff has been in the headlines lately for exploding. Between the months-long Galaxy Note 7 debacle, and the much more recent washing machine recall, the premium tech company is quickly getting a bad reputation for going boom. So Samsung’s trying to get out in front of it, promising the U.S. and the world that it’s so, so sorry and won’t do it again. [More]
Samsung’s Galaxy S8 Will Come With An AI Digital Assistant
By 11.7.16
While the dust from Galaxy Note 7 fallout is still far from settling, Samsung is looking to the future and its next Galaxy device, perhaps in the hopes that it’ll take everyone’s minds off this whole “exploding phone batteries” thing. To that end, the company has announced it’s launching a new artificial intelligence digital assistant service along with its upcoming Galaxy S8 smartphone. [More]
