I Lose A Really Useful Android Feature And Sprint And Samsung Pass The Buck

We often hear from users of various Android smartphones complaining that their carrier or their phone manufacturer is keeping them away from the latest version of the operating system. Mark’s problem is sort of the opposite of that. He has the very newest release, Jelly Bean, but was horrified to discover that a feature he finds very useful at work was quietly discontinued. He can’t get an answer out of Samsung or his carrier, Sprint, about who decided to remove this feature or why. He just gets sent back and forth between companies. [More]

(Samuel M. Livingston)

Samsung Mini-Stores Coming To A Best Buy Near You

One day after Best Buy announced it was pulling the plug on its Geek Squad experiment with Target, comes news that the electronics retailer is partnering with another big brand. [More]

"Look, by not playing 'John Carter,' I was just trying to protect you."

Samsung Replaces Blu-Ray Player That Won’t Play Perfectly Good Discs

Richard was unhappy with his Blu-Ray player. Some discs wouldn’t play at all. Samsung claimed to be on it and working on a firmware update as a solution to the problem, but have said that for a year now. What was a customer who just wants to watch some movies to do? His family couldn’t even watch “The Dark Knight Rises.” What horror! Richard flexed his complaining muscles and fired off a letter to Samsung’s Office of the President e-mail address. [More]

Samsung: If You Want Us To Fix Your MP3 Player, You Have To Fly To Hong Kong

Samsung: If You Want Us To Fix Your MP3 Player, You Have To Fly To Hong Kong

The beauty of shopping online is that it’s easy to bring products from all over the world into our homes with a little bit of typing and a major credit card. The problem with buying from abroad, though, is that products for different markets don’t come with the same consumer protections. And sometimes you don’t know that you’re buying a product destined for a different market at all. That’s where Cassi’s cautionary tale comes in. From a small discount site, Cassi bought a Samsung MP3 player. Samsung tells her that it was made for the Chinese market and that if she wants them to honor her warranty, she has to fly to Hong Kong. Being a sensible person, Cassi does not want to fly to Hong Kong over a $200 MP3 player. [More]


Samsung Wants To Patch Up My Defective Phone So It Can Break Again

Alex has a Samsung Galaxy SII on AT&T, and his phone has one of the common defects of that model: it likes to randomly shut itself down for no reason. Instead of casting him into smartphone replacement purgatory, AT&T and Samsung are instead trying to divert him into repair purgatory. His phone will be totally fine after their repair, AT&T assured him. It wasn’t. He turned to Samsung and made his case to them. They were willing to repair his phone, but not replace it. [More]

Stay cool.

It’s Totally Not Cool That My Fridge Stops Working And Tells The Wrong Temperature

When you spend more than two grand on a refrigerator, you sort of assume that it will keep your food cold. At least, Kim did. The fridge is less than a year and a half old. Whenever the power goes off, even if just for a few seconds, the refrigerator starts slacking off on its keeping-things-cold duties. The gauge says that it’s at the proper temperature, but it’s inaccurate. The refrigerator’s contents, including her infant son’s medications that need to stay cold and a large supply of frozen breast milk, thaw or warm. It’s happened four times since December. [More]

Samsung Advertises High-Definition 3D For TV That Lacks It, Hopes No One Notices

Samsung Advertises High-Definition 3D For TV That Lacks It, Hopes No One Notices

Emil has had a Samsung 3D TV for a few years, but didn’t try out the 3D functionality until recently. When he did, he learned that the set didn’t have the full, glorious, 1080-pixel 3D experience that Samsung had advertised when he bought it. He’s not the only one who has noticed this problem: lots of other TV fans have. So has the German legal system. [More]


Report: Samsung’s New Phone Stares Creepily Into Your Eyes So It Knows Where To Scroll

Ever since that scene in Minority Report (spoiler alert but really, it’s from 2002, so…) where Tom Cruise gets his eyeballs ripped out and new ones installed to beat an eye-tracking security system, I’ve been terrified of any eyeball-related technological advances. Enter Samsung’s new phone and it’s rumored “eye scroll” software. [More]

Also, it has four doors for some reason.

Perhaps You Would Like A Fridge With A Built-In Sodastream Or Hot Water Dispenser

Many of our friends and readers are big fans of the Sodastream, a device that lets you make your own sweet (or not-so-sweet) fizzy beverages at home. What if you could combine a refrigerator water/ice dispenser with the at-home carbonation technology of the Sodastream? Don’t rush to the patent office: Samsung has already introduced that product. It hits stores in April. [More]


Samsung’s Anti-Repair Depot Still In Business, Still Not Repairing Things

Fortunately for Todd, his experience with Samsung’s anti-repair depot isn’t as bad as some we’ve heard. He just keeps sending his wife’s Chromebook in to get fixed, and they don’t repair it. He’d like to get it back so he can return it to Amazon and get a computer that actually boots up, but the anti-repair staff can’t figure out how to authorize sending him his own computer back. [More]

(Samuel M. Livingston)

I Use Facebook To Check On My Monitor Repair, Samsung Just Goes Ahead And Sends Me Better One

Graeme has two Samsung monitors, and has had them repaired under warranty a few times. Two years into his three-year warranty, he sent a monitor that snapped off its stand in for repair. Not terribly worried, he checked in on it using Facebook. Samsung took this as an indication that he was unhappy, and should be sent a larger, newer, better monitor.


(Alexander Heinz)

China Smacks Samsung & LG With $35 Million Fine For Fixing Prices Of LCD Panels

Price-fixin — it isn’t just for book publishers anymore (not that it ever really was unique to that industry, but you get the point): China fined Samsung and LG Displays a total of $35 million charging that the companies fixed the prices of LCD panels that were then sold to TV manufacturers. And if the TV makers are shelling out more for parts, guess who that raised price gets passed on to? Yup, all of us. [More]

(713 Avenue)

Patent Office Rejects Apple’s “Pinch To Zoom” Patent, Samsung Licks Its Chops

That sound you hear? That’s Samsung rubbings its metaphorical hands together in gleeful anticipation after the United States Patent and Trademark Office smacked Apple’s patent for “pinch to zoom” technology down. That same patent helped Apple win its case against Samsung and win it $1.05 billion as a result. So if that patent should never have been granted, Samsung thinks there should be a whole new trial. [More]


Judge Shuts Down Apple’s Request To Ban A Bunch Of Samsung Devices

Apple is likely feeling a wee bit disappointed today, as a U.S. federal judge rejected the company’s request to ban a bunch of Samsung devices from being sold in the U.S. — devices that a judge already ruled infringed on Apple’s patented designs. Meanwhile the judge also denied Samsung a retrial, which it had been seeking by claiming jury misconduct on the part of the foreman in last summer’s proceedings. [More]

One does not simply channel surf into Mordor.

Your Samsung Smart TV May Be Primed For A Hack Attack

Having an Internet-connected TV has its advantages — streaming Netflix, Hulu or Pandora straight through your TV is nice — but a new report claims that Samsung’s line of Smart TVs are just waiting to be exploited by clever hackers. [More]


T-Mobile Saves The Day When Samsung Won’t

We often write about oddball, 1-in-1,000 customer service horror stories. For most consumers, their feelings about a company is often related to how it responds to everyday concerns and complaints. [More]


Samsung Pulls Storage Drive YouTube Ad Because Smashing Puppies Is Frowned Upon

Who hasn’t wanted to smash up a piece of technological equipment in a fit of “My Incredibly Advanced And Amazing Magic Computer Box Won’t Cooperate” rage? Right, we’ve all felt crazy, so we get where Samsung was coming from with its YouTube ad for the new SSD 840, a solid state storage drive. But turning those computers into electronic puppies with sad faces as they meet their doom? Maybe not the best marketing move. [More]

(Alexander Heinz)

You Only Have Until Dec. 6 To Claim Portion Of $1.1 Billion LCD Price-Fixing Settlement

In the late ’90s, when most of us had TVs that weighed more than a teenager and could only dream of having a thin, widescreen TV, several manufacturers were fixing prices on the LCD screens that were about to revolutionize the industry. More than a decade later, consumers have a chance to get money back from this international criminal conspiracy. [More]