Miguel writes that his Samsung monitor stopped working, but it has a 3-year warranty. He contacted Samsung to see if they could help him. They could not, but not for any mundane reason. Samsung insists that his monitor is from Canada, and they can’t provide warranty service to Miguel because he doesn’t live in Canada. Where did he buy his monitor? Um, a Sam’s Club store in Missouri. [More]
Everyone wants a bargain, which is why more Americans shop at discount chains like Target and Walmart than at any other type of big store. But a new survey of more than 30,000 subscribers by the Consumer Reports National Research Center reveals that folks are also finding low prices at department stores, warehouse clubs, and general-merchandise retailers. We recently reported on why consumers shop where they do. [More]
It’s not surprising to hear that a woman in Illinois has filed a lawsuit against Sam’s Club after she slipped and fell inside one of the warehouse stores. But it’s not every day we read about that woman’s husband also filing a lawsuit against the discount chain, all because he can no longer consort with his wife. [More]
Julie calculates that her family has spent at least $2.4 million at Sam’s Club over the last decade, buying supplies for their restaurants. That relationship is now over, she tells Consumerist, because someone at the store called the police on her father for having an expired registration. He left the store with two tickets and a healthy dose of humiliation. He’s concluded that Sam’s Club no longer needs his business. [More]
I’ve never tasted milk that contained the corpse of a dead mouse, so I can’t say whether or not it would be noticeable, but a couple in Kentucky claim they drank three days’ worth of moused-up milk they’d purchased at Sam’s Club before ever noticing the rotting rodent inside. Now, as happens in these situations, they have filed a lawsuit. [More]
To some, member’s only warehouse store Sam’s Club is kind of like a semi-secret society of savings and free food samples. That may or may not be true, but you can find out for yourself next week when the retail chain tries to get its hooks into more members by hosting a three-day open house. [More]
It’s a story that sounds too odd to be true, but a judge in Brownsville, Texas, has filed a lawsuit against his local Sam’s Club, the store’s manager and the store’s parent company Walmart Stores Inc., alleging that a bad customer service experience led to his arrest and involuntary commitment to two mental health facilities. [More]
Want your credit line increased, APR lowered, or your declined credit card application approved? Begging and pleading with customer service not getting you anywhere except front row seats to your personal puddle of shame? Then give some of the “backdoor numbers” a shot. [More]
Reader Steven bought some cheap fountain pens from Sam’s Club. Perhaps unaccustomed to such a small purchase, Sam’s Club had trouble finding the appropriate packaging.
We have also shared with all of our pharmacy departments that this is an unacceptable practice and should not be repeated. At Sam’s Club we always have the health and welfare of our customers and members in mind with everything we do and we deeply regret that this incident occurred.
You can save big on groceries by forming a little warehous club buying collective with your friends:
Need some quality alcohol at discount prices? Don’t want to sign up for a Costco, Sam’s Club or BJ’s membership? There may be hope for you!
Virg’s Xbox360 got the dread Red Ring of Death. He bought it in Feb ’07, and it started failing this Nov ’08. He figured it would be months before he would get it back and expected to have to pay somewhere. Much to his surprise, Sam’s Club let him swap it out for a new one for free.
Joel Sackey in San Antonio, TX reports that both his local Walmart and Sam’s Club, effective November 1st, have started playing Christmas music. (Photo: vidaarctique)
The Grocery Shrink Ray continues its miniature spree across the supermarket aisles of America. Here’s 14 more victims that have surfaced in the past week, as spotted by our watchful bands of deputized Consumerist reader-investigators…
Shawn is a Sam’s Club member and on a recent shopping trip to buy a Wii he thought he’d snagged the very last one, but when the cashier tried to ring the item up something went wrong. Turns out that Sam’s Club was “saving” that Wii for a “Grand Re-Opening” party and refused to sell it to Shawn and his girlfriend.
Will in Georgia thought he’d try to take advantage of the Click ‘n’ Pull program offered by Sam’s Club—you make your shopping list ahead of time (the “click” part) and the store pulls it all for you and calls you when it’s ready to pick up. Based on Will’s experiences so far, the program isn’t quite ready for Georgians.