Upselling, Overcharging & Unwanted Warranties Remind Customer Why He’d Stopped Shopping At Best Buy

Upselling, Overcharging & Unwanted Warranties Remind Customer Why He’d Stopped Shopping At Best Buy

We’ve talked before about those “never again” moments, when a retailer treats you so badly — or when years of minor mistreatment finally tips the scales — that you walk out of the store with the intention of never coming back. But every once in a while, people give stores a second — or third, fourth… five-hundredth — chance. Sometimes they learn that things have changed for the better and the healing can begin. Then there are the times when that visit just confirms all the reasons you had for splitting up in the first place. [More]