Dear Target Employees: Lying Is Not A Valid Extended Warranty Sales Tactic

Dear Target Employees: Lying Is Not A Valid Extended Warranty Sales Tactic

It’s one thing to repeatedly push extended warranties on customers. We’re not fans of this particular revenue-drivng tactic (or of most extended warranties in general) but there’s nothing fundamentally dishonest about it. What is dishonest is what David says that an employee at a midwestern Target store did. While selling him an iPod Touch, the employee told David that Target’s extended warranty covers accidental damage. It doesn’t. [More]