Here's the letter Jeff's wife wrote to Basset Furniture, describing the strange encounter:

My husband and I first visited this store on 11/15. First I would like to say how helpful both Dagmar and Jerry were during our shopping experience. They were both extremely patient and enjoyable and were not pushy or annoying. Dagmar was our sales person and was able to answer most of our questions, if we asked something she wasn't sure about she brought Jerry in for his expertise. We appreciated this very much. Jerry and Dagmar helped us to design a custom couch however, it was a little more than we were planning to spend. We went home and looked more on Basset's website and found a different couch and love seat. We returned to the store on 11/16 to purchase the couch and love seat we found online and an armoire we found in the store.

As we were getting ready to pay another sales woman, she was either a member of management or another sales person, grabbed my arm rather hard and literally pulled me to the side. I was completely taken aback that someone, especially a store representative would put their hand on me like that. She then proceeded to asked me if we were ever going to come back to the store after working with Dagmar. I let her know that both Dagmar and Jerry were very helpful. Then she said "Oh did Jerry tell you there is something wrong with her?" I found this statement again to be highly inappropriate and totally unnecessary. Our shopping experience up to this point had been excellent. We did purchase our couch, love seat, and armoire from Bassett today, due to Dagmar and Jerry. However, I am truly appalled that an employee of Bassett would find it necessary to go out of their way to harass a customer and degrade a co-worker in such a manner. I am sorry to say that I did not catch the woman's name as I was in shock, but she has shoulder length wavy brunette hair, a while blazer with a dark brown or black floral pattern and is the one who owes Dagmar as well as Jerry an apology for ruining the pleasant rapport they had built between us and Basset.

Whether Dagmar is new and still learning the sales process, or whether she is working to overcome something, there is nothing she could have done to be more helpful or better represent Basset. Please let Dagmar and Jerry know how much we appreciated their help. The only reason we would now consider not returning to Basset in the future is the unpleasant assault by your other representative.

Dagmar, watch your back! One of your coworkers is kind of a bitch.

(Photo: Getty Images)

Mr. Dotson,

Although I'm sure you get many e-mails on a daily basis from customers that are less than pleased with the service that your company provides I'd like to give you some idea of my recent dealings with t-mobile customer care.

I am a SmartAccess customer with a 1000 minutes family plan for two lines. On January 22nd I paid my balance in full of $220.00 online. This balance included several dollars in overages related to txt messages in excess of my plan. After paying my balance I attempted to change my text messaging bundle on the t-mobile website. It stated that "due to the status of my account" I couldn't make any changes. Not wanting to incur more charges in the future I contacted customer support by dialing 611 on my blackberry and asking customer care to make the changes to my account.

Two days ago I received a text from t-mobile stating that I was nearing my spending limit. A bit taken aback that I'd be anywhere near the limit I logged in and checked my balance. There were in excess of $75 in text messaging fees on my account. I e-mailed customer support online to get the issue cleared up.

Tonight at 11pm EST a telephone call that I was on got disconnected and my service suspended. Not having received any reply from t-mobile support by e-mail I attempted to call customer care to get the issue resolved.

Apparently (and this isn't the first time I've encountered this) the call center agent that I spoke with on the 22nd not only didn't make the changes to my account, didn't place any notes on my account but also failed to even pull my account up to look at it. I can only assume that he takes the responsibilities of his job about as seriously as a cat with a ball of yarn.

Due to your customer call agent's pure incompetence my account is suspended. Had your employee done his job I wouldn't have incurred the over $75 in text messaging charges that put my account over it's limit. I find that unacceptable.

I'll be the first to admit that I got a bit short with your call agents tonight. That might have something to do with their absolutely infuriating habit of cutting a customer off in midsentence and interrupting at every possible opportunity. You customer call agents are not only incompetent, they're immensely rude. I don't like being told that nothing can be done to remedy an error on the part of your company. According to your agents my only option is paying off these charges. The sheer idea of offering me "bonus text messages" as a remedy for my "inconvenience" is nothing more than an insult.

Although I may be a SmartAccess customer I'm also a governmental customer and a customer with a long standing clean record with your company. As such I expect, no I demand, that something be done about your company's complete lack of customer service. The whole point in having customer care and billing agents is to provide your customers with resolution to service problems. The fact that your call agents have no way to bring remedy to a situation is absolutely assinine, what is it exactly you pay them for?

Cordially,

Ric

(Photo: gumuz)

The Ottawa Citizen said at least 10 nasty letters had been delivered to little girls and boys in Ottawa who wrote to Santa this year care of the North Pole, which has a special H0H 0H0 Canadian postal code. Return letters from Santa are in fact written by an 11,000-strong army of Canada Post employees and volunteers.

"We firmly believe there is just one rogue elf out there," a Canada Post spokeswoman told the paper.

Oh you diabolical bastards! Does Time Warner deny this alleged chicanery? Oh, not at all. "Time Warner Cable "acknowledged" the practice and "assured" AT&T it would take steps to discontinue the wire cuts." God, AT&T, you just had to ask them to stop cutting your cables, you didn't need to get all litigious about it. Get a sense of humor, already! —MEGHANN MARCO

AT&T Claims Sabotage by Cabler[Broadcast Newsroom]