Consumerist

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S. 781

pandora

Say Goodbye To Pandora?

When SoundExchange, the organization that represents many labels and artists, proposed steep new royalty rates for radio webcasters last year, they shortsightedly killed off their own revenue stream. Instead of their proposed rates being cut back as part of a standard negotiation, they were surprised to see the U.S. Copyright Royalty Board reject opposing arguments and adopt SoundExchange's rates fully. Now Pandora, the popular streaming music site, says it's paying over 70% of its revenue in royalties, and unless Washington changes the rates soon—which looks unlikely— they will have to shut down. More »

shaw's crab house

Waiter, There's A 9-Foot Tapeworm In My Salmon/Digestive Tract!

A Chicago man is suing Shaw's Crab House after passing a 9-foot tapeworm he contends came from consuming undercooked fish. Anthony Franz claims he became violently ill after eating the salmon salad at Shaw's, and is suing the restaurant and its parent company, Lettuce Entertain You Enterprises, for $100,000. More »

Vacations

U.S. Airways Boots 274 Stranded Passengers From Caribbean Airport, Refuses To Pay For Hotels

Armed guards ordered 274 stranded passengers out of the Punta Cana airport with no place to go after bad weather forced U.S. Airways to cancel its flight from the Dominican Republic to Philadelphia. Several passengers ended up sleeping in a bus after the airline responded to Tropical Storm Fay by asking passengers to pick up their luggage and get lost. More »

goodbye blue monday

Ikea Joins Walmart In The Possible Homage To Vonnegut Design Gang

About a month ago, we wrote about Walmart's new logo, and its resemblance to one of Kurt Vonnegut's favorite drawings. It's happened again, although we might be, um, stretching it. While browsing Ikea the other day, we came across their Visen bathroom set, and, well, judge for yourself. More »

unacceptable food

Now In Applebee's Salads: Lizards!

Applebee's served a four-inch dead lizard as part of a salad last week. The McLean County Health Department investigated the surprise garnish and found that while "management confirmed it did happen," "it’s just one of those extraordinary circumstances," and that the restaurant was not at fault. More »

videos

Lowe's Driver Caught With Hand In The Hooker Jar

Sick of prostitutes and their customers infesting their communities, Oklahomans are videobusting them and posting the results on YouTube. This one catches a Lowe's delivery driver picking up a hooker in a residential neighborhood and retiring to the back of his truck for a playdate. It's the work of a one man citizen journalism campaign by Brian Bates, who's been at it in OK since 1996. It seems in the 12 year he's been at it, he hasn't run out of material. Full vid inside. More »

For all six of you Americans out there who use a Symbian phone, SymbianGear is offering one free app per day for 10 days. You've already missed days 1 & 2, but they've got 7 more to go if you're interested. (Today is Texas Holdem). [SymbianGear via Symbian-Guru.com]

atms

99-Cent ATMs At NYC McDonald's

Tip for the savvy traveler visiting New York: all the McDonald's in New York have ATMs with only 99-cent fees. However you will probably have to put up with a freelance "doorman" bumming for change on your way out.

(Photo: freakapotimus)


grocery shrink ray

15 Victims Of The Grocery Shrink Ray

The Grocery Shrink Ray continues its miniature spree across the supermarket aisles of America. Here's 14 more victims that have surfaced in the past week, as spotted by our watchful bands of deputized Consumerist reader-investigators... More »

scams

Getting Nigerian Email Scammed, A First-Person Story

Have you ever wondered what it would be like if you responded to one of those Nigerian scam emails, offering fabulous riches for just a small amount of work? Here's the story from an unsuspecting college student who totally fell for one. An impecunious immigrant to this country from rural China, he made the perfect target for "Dr. Mike Johnson." The good doctor was looking to hire some employees. The job? Cashing Traveler's Cheques and forwarding the money on to Nigeria... In other words, the job was to be a victim of check fraud. Here's the story... More »

yahoo

Yahoo Offers Coupons To Let Customers Download DRM-Free MP3s

When Yahoo announced last week that they were turning off their DRM-restricted music store store in September, thereby abandoning customers with songs that would no longer play, people were understantably angry. At the time, Yahoo suggested you burn the songs to CD while you still can, then re-rip them into unprotected MP3 files—but that was a lousy solution that took time and money, and resulted in lower-quality audio files. Now they've come back with a proper solution that seems to more than make up for the trouble—especially if we can believe what their spokesperson told the LA Times. More »

phone numbers

Updated: Fry's Electronics Home Office Company Directory

Inside, the Fry's Electronics Home Office corporate directory. Some of these extensions are duplicates, but the list seems to work in general. If you're having trouble getting traction on a customer service issue with the notoriously difficult to reach company, this could be your lodestar. Update: An insider went through the giant phone list and broke out the upper-level people by their job area.

More »

creative labs

Thanks, Creative Labs, For Returning My Subwoofer. May I Please Have My Other 7 Speakers Now?

Creative Labs might have fixed Bernard's GigaWorks S750 sound system after he sent it back a second time for repairs, but Bernard won't know anytime soon because Creative only returned his subwoofer. Missing in action are the seven other speakers Creative asked him to return, along with the system's power cord, cables, and control pod. More »

If your phone uses the Symbian S60 operating system (most Nokia phones, and a few from Samsung), you can purchase QuickOffice Premiere 5.0 for $1.00 for today only. The software, which lets you edit Microsoft Office 2007 files, usually costs around $70. [Quickoffice via All About Symbian]

modell's

Modell's Beats Any Price, As Long As It's Not On Sale

Modell's own peculiar definition of "low price guarantee, we will beat any ad" surprised reader Randy when he tried to get them to honor it on a baseball glove he bought, as it would even the most casual student of Logic or Semantics. He writes: More »

macys

Contact Macy's Executive Customer Service

The number for Macy's executive customer service is 800-264-0069
Also, extension 2425 at that number gets you Mellisa, assistant to the President of Macy's
Here is the official box where they want you to send complaints... More »

glitches

Uno Chicago Grill Charges You $200 When You're Not Even There

Lauren was shocked to find five charges for a total of $200 on her account from a pizza place she hadn't been to in months. They were all levied from one Uno Chicago Grill during a day she wasn't even in town. What she found out about why they happened in the first place was even more disturbing, and annoying. More »

Coupons

Office Depot Makes Up Lame Excuse To Weasel Out Of Price Match Guarantee

Office Depot didn't want to accept Chaz's OfficeMax coupon for $20 off his $259 printer, so they told him that competitor's coupons didn't apply to technology purchases, which is an utter lie. Office Depot's policy is to accept competitor's coupons, subject only to the terms and conditions of the coupon, a simple concept Office Depot apparently can't understand. More »