sorta happy endings
It doesn't take much to please some customers. Patrick tells us
Ryder charged him $200 for moving truck damages that already existed before he rented the vehicle.
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follow ups
Jesse, who wrote to us last week to complain about
Ryder's
broken guarantee, has contacted us again with a follow up. We also spoke with Ryder directly to ask how their "Guaranteed Availability" promise actually works, so that future customers know what to expect.
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misuse of words
If you saw this image on the
Ryder website, you might think that it means two things: that they guarantee some sort of vehicle availability to customers, and that they will make sure you are satisfied with your experience. You would be wrong.
Update: Ryder
has responded to Jesse's complaint.
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Consumerist
