Ryder Charges Guy $200 For Damages He Didn't Cause, Gives Money Back

Ryder Charges Guy $200 For Damages He Didn't Cause, Gives Money Back

It doesn’t take much to please some customers. Patrick tells us Ryder charged him $200 for moving truck damages that already existed before he rented the vehicle.

Ryder Refunds Customer $120 For Forcing Him Into U-Haul's Arms

Ryder Refunds Customer $120 For Forcing Him Into U-Haul's Arms

Jesse, who wrote to us last week to complain about Ryder’s broken guarantee, has contacted us again with a follow up. We also spoke with Ryder directly to ask how their “Guaranteed Availability” promise actually works, so that future customers know what to expect.

Ryder's "Guaranteed Availability" Does Not Guarantee Availability

Ryder's "Guaranteed Availability" Does Not Guarantee Availability

If you saw this image on the Ryder website, you might think that it means two things: that they guarantee some sort of vehicle availability to customers, and that they will make sure you are satisfied with your experience. You would be wrong. Update: Ryder has responded to Jesse’s complaint.