RadioShack Employee Buys Customer An Accessory In Order To Get System To Approve Phone Upgrade

RadioShack Employee Buys Customer An Accessory In Order To Get System To Approve Phone Upgrade

Has RadioShack gone too far with its sales quotas? Allison wrote us to say that when she tried to upgrade her phone recently, the employee had to add accessories to the transaction before the system would approve it. She said he canceled some, and she ended up paying $2 for “two plastic covers for phones I don’t own.” But she says her mom had an even more bizarre experience at a RadioShack, where the assistant actually paid for the accessories herself. [More]

Bank Of America Wants Customer To Travel 1,500 Miles To Close His Mother's Account

Bank Of America Wants Customer To Travel 1,500 Miles To Close His Mother's Account

It hasn’t even been a month since our last dead Bank of America customer story, but here the bank is at it again, refusing to let a woman’s son close her checking account no matter what he does. Although she lived and banked in Tennessee and he lives in Pennsylvania, the latest nonsense has the bank demanding that he visit Texas in person to get a document notarized. [More]

Continental Refuses To Believe Woman's Service Dog Is Real

Continental Refuses To Believe Woman's Service Dog Is Real

Continental sure has a lot of skeptical employees when it comes to customers with disabilities. Jessica tried to buy a ticket yesterday and was told no, because the ticket agent didn’t believe that Jessica’s self-trained service dog was legit. [More]

Court Says California Mall Can't Ban Customers From Talking To Each Other

Court Says California Mall Can't Ban Customers From Talking To Each Other

The Westfield Galleria in Roseville, California takes the comfort of its patrons seriously–so seriously, in fact, that it wants them to shut up and focus on shopping, or else ask for permission first if they want to talk about any topic that’s not mall related. Last week, the state’s 3rd District Court of Appeal found that the rule violated the state’s constitution, so now mall shoppers can gab as much as they want to each other. [More]

Does "One Coupon Per Customer" Apply To Couples Making Individual Purchases?

Does "One Coupon Per Customer" Apply To Couples Making Individual Purchases?

Liz is wondering what’s going on at her local Hobby Lobby. She’s a professional doll maker and she buys a lot of supplies from the craft store chain every month. So far, she and her husband have been able to use the company’s in-store coupons for separate purchases even if they stand together in line at the register, but it looks like her Hobby Lobby may be cracking down on that. Should it? [More]

Court Says Arbitrators Can Decide If Arbitration Is Fair

Court Says Arbitrators Can Decide If Arbitration Is Fair

Think the arbitration clause in a contract is unfair? Go ahead and contest it! Of course, you shouldn’t expect to win, since the Supreme Court has just ruled that it’s just fine for the arbitrator to decide whether the clause is fair. [More]

Park Rules Prohibit "Unlicensed Guns" In State That Doesn't License Guns

Park Rules Prohibit "Unlicensed Guns" In State That Doesn't License Guns

Here’s a problem for the Lackawanna County park system: They’ve passed new rules that prohibit “unlicensed firearms.” Sounds reasonable until you notice that the park is in Pennsylvania where they apparently don’t license guns.

Awkward! [More]

Study Finds Grocery Store Shoppers Are Honest Folk

Study Finds Grocery Store Shoppers Are Honest Folk

The people on that People of Walmart website may wear some ugly t-shirts, but at least they’re honest when it comes to dealing with strangers. According to a new study that looked at how markets, religion, and the size of a community impact concepts of fairness and punishment, Walmart grocery shoppers in Missouri came out on top in terms of treating the other side fairly and punishing selfishness. [More]

American Airlines, Jet Blue, Delta Seek To Delay Tarmac Imprisonment Rule

American Airlines, Jet Blue, Delta Seek To Delay Tarmac Imprisonment Rule

You know that new rule that says airlines have to let passengers off the plane if it’s stuck on the tarmac for more than 3 hours? It’s supposed to go into effect in April, but at least three airlines are hoping to delay it because they say runway repairs at JFK Airport will interfere with schedules. [More]

Burger King Tells Singing Employee To Stop It

Burger King Tells Singing Employee To Stop It

You know how there are those people who, no matter what job they have, somehow retain a cheery outlook? And if you’re grumpy like me you wish they’d go away, but secretly you marvel at how they spread cheer to everyone around them and make the day more pleasant? Well, that’s one thing you’ll no longer find at a Burger King in a Concord, NH, mall. The district manager put a stop to it. [More]

Get Up To Speed On What The CARD Act Will Do To Credit Cards

Get Up To Speed On What The CARD Act Will Do To Credit Cards

In just a little over a week, the CARD Act will go into effect, and a new set of rules will apply to credit card issuers. Here’s a great summary of what will change and what won’t, so you’ll know what to expect. For instance, did you know that cards issued to business entities rather than individuals are exempt? [More]

Check Out The Department Of Transportation's New Site For Airline Passengers

Check Out The Department Of Transportation's New Site For Airline Passengers

If you’ve got a complaint about an airline, or you want to find out more about whether your complaint is valid, oh boy is there a treat in store for you! Earlier this month, the DOT launched a redesigned consumer aviation website at airconsumer.dot.gov. The goal of the site is “to make it as easy as possible for consumers to find the information they need to make their air travel experience as smooth and hassle-free as possible.” [More]

What To Do When You Don't Know Whether Something Should Be Recycled

What To Do When You Don't Know Whether Something Should Be Recycled

If your city has a recycling program but you keep forgetting how it works, Slate has some tips for you. The best solution is to print out a copy of your city’s approved items and stick it to your fridge (doh), but the general rule of thumb is: “If in doubt, throw it out. Meaning don’t recycle.” [More]

TSA Gets Some Damned Sense, Eases Flight Restrictions

TSA Gets Some Damned Sense, Eases Flight Restrictions

Good news, people who are in the unfortunate position of having to do business with an airline in the near future: the TSA’s embarrassingly reactionary new “security rules” have been eased as of this afternoon. Now it is up to the captain whether they’re enforced on each flight, reports CBS News. [More]

Federal Reserve Proposes Rules On Gift Cards

Federal Reserve Proposes Rules On Gift Cards

Here’s your chance to sound off on another consumer protection issue. In accordance with the CARD Act, today the Federal Reserve proposed new rules that would protect consumers from fees and expiration dates on gift cards, and they’ll soon be accepting comments on the rules.

California May Pass Nation's First Energy Consumption Regulation On Big Screen TVs

California May Pass Nation's First Energy Consumption Regulation On Big Screen TVs

As soon as next month, California may become the first state to implement energy consumption rule for big screen TV sets similar to the ones for refrigerators and air conditioners. A trade group has been adamantly opposing it, reports the Los Angeles Times, but hasn’t found much sympathy from the California Energy Commission, which may be able to avoid building a $600 million natural gas power plant if they can cut back on energy guzzling sets.

FTC Wants Your Input On How To Improve AnnualCreditReport.com

FTC Wants Your Input On How To Improve AnnualCreditReport.com

The problem with annualcreditreport.com—other than its name—is that getting your reports from the site is a little like dealing with GoDaddy: you have to deal with upsells and side-sells at every step. You can indeed get your free credit reports from the site, but you’ll also have to keep turning down other offers from the three participating bureaus. Hell, there are even ads (sorry, “sponsor” links) on the home page, the one place where you’d hope for the least consumer confusion.

FTC Says Bloggers Can't Hide Endorsement Deals

FTC Says Bloggers Can't Hide Endorsement Deals

For the first time since 1980, the FTC has updated its rules about endorsements and testimonials, and they’ve added blogging to the books. Now bloggers who don’t disclose that they’ve been somehow compensated—either with cash or with free services or products—can be fined up to $11,000.