rude

Last week, Daynah wrote about how she was forced to stop writing anything down during a recent shopping trip to the cosmetics store Ulta. At the time, Daynah grudgingly gave in because she really wanted to make a purchase (she tests products for consumers). But once she left the store, she took the fight back to Ulta.  More »

In a world where smartphones can shoot video, snap photos, record audio, scan barcodes, and let you make price comparisons via text message, it's almost funny to run into a paranoid manager like the one at an Ulta makeup store in Seattle. Well, funny except for that petty tyrant part where she tells you that you'll have to take your old-school pen and papers out to the car and come back empty handed before she'll sell you any makeup.  More »

One of the unfortunate things about Crohn's disease is it can make you need to use the bathroom pretty much immediately, without warning or fanfare. Of course, there's plenty of fanfare afterward if you can't find a bathroom, as one longtime customer of Plaid Pantry found out yesterday when she shat her pants in the parking lot after being denied emergency access to their employee toilet.  More »

A Florida man was unable to cash a Bank of America check because the bank required a thumbprint, and he had no arms.  More »

U-Haul apparently knows about Ryder's initiative to outdo it on suckage, so they've introduced a whole new class of customer abuse: false imprisonment. Best of all, the employee who was sent to let Jessica and her friend out of U-Haul Prison told them that if they hadn't wanted to get locked in after 5pm, they should have paid for 24 hour access. (They were taking advantage of a complimentary offer from the company.)  More »

[Note: Sandals has already responded to the post, expressed sympathy, and reached out to Autumn. We've removed their name from the headline to more accurately focus the blame on Delta, which is the company really behind the problems.] We get that Delta employees just flat out hate their jobs at this point—that would explain the surly flight attendants on my last Delta flight, at any rate—but why would you take that out on newlyweds, who have their whole lives to be disappointed and deserve that one week of happiness at the start? The least you could do, angry Delta employees, is try to help out after your employer utterly fails to deliver the passengers anywhere near their destination. No, a dingy one-night stay in a hotel room in NYC is not the same as a week in Antigua.  More »

Megan sent us this transcript of a recent phone conversation she had with someone from a mysteriously generic "cardholder services" that called her.   More »

Everyone who's over the age of 3 and not a lifelong vegan has surely had a confrontation with a haughty fast-food manager. Danny and his family threw down with a Wendy's honcho who tried to get all Studio 54 with them — resulting in a hastily filled-out free burger coupon and a near denial of its redemption — but it looks as though Danny gave as good as he received.  More »

The only thing crazier than people involved with wedding planning are people in the scrapbooking supply industry, it seems. Weddingbee reports that an online craft supply store called Urban Expressions (not to be confused with the handbag company) completely lost it when an angry customer wrote in asking why they had neither shipped the item she'd bought nor specified otherwise as promised. Their response makes us understand why they chose the name "Urban Expressions" for their store.  More »

Earlier this week we wrote about how BoA told Jesse he could never have an account with them, but they wouldn't give a specific reason. A lot of readers and tipsters suggested ChexSystems was the culprit, so we asked Jesse if there was something in his credit past causing the problem.  More »

After reading about how Jesse was banned for life from Bank of America for no clear reason, other readers wrote in with similarly bizarre BoA stories. Wayne was locked out of his new account after he opened it and charged a $75 overdraft fee. Chris was sent checks linked to a duplicate account and then charged penalties when the checks bounced. Edward's new account was closed but the CSR refused to tell him why, and he was charged a $60 "research fee" for the closing. When Edward went to a BoA branch to clear things up, he says the employee there told him, "That's why you don't open up accounts online."  More »