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rude
Sam's Club Won't Let You Buy A Wii Because They're Saving It For Later
Shawn is a Sam's Club member and on a recent shopping trip to buy a Wii he thought he'd snagged the very last one, but when the cashier tried to ring the item up something went wrong. Turns out that Sam's Club was "saving" that Wii for a "Grand Re-Opening" party and refused to sell it to Shawn and his girlfriend. More »
fees
Chase: Thanks For Depositing $3,193, Here's $200 In Non-Sufficient Funds Fees
Johanna deposited a financial aid check from her university into her Chase checking account. She'd done this before without incident, but this time something went wrong. More »
errors
USAirways: Despite What Our Schedule Says, We Haven't Actually Had That Flight In 5 Years
Reader Jon made the mistake of trusting the USAirways website to have an accurate schedule of their Boston to NY shuttle service. Whoops. More »
rude
Indiana Jones And The Kingdom Of No Audio
Reader Brenden went to see the new Indiana Jones movie last night, and spent the last 10 minutes of the movie watching it with no audio. Rather than stopping the movie and handing out free passes, the theater just let it play with no sound, then refused to rewind it. More »
rude
Countrywide CEO Accidentally Emails Homeowner, Calls His Plea For Help "Disgusting"
Apparently Angelo Mozilo, the CEO of Countrywide, has never made a mistake and needed help (from, say, Bank of America,) because he thinks that homeowners who are desperately trying to refinance out of their disastrous home loans and avoid foreclosure are "disgusting" if they look to the internet for help writing letters. More »
rude
K2 Auto Group In Minneapolis Uses The "I Hate You, Get Out" Sales Method
Jesse sent us a copy of the letter he recently sent to CarSoup.com about the treatment his mother received at the K2 Auto Group car lot in Bloomington, Minneapolis.The salesmen who "greeted" them employed a novel sales technique whereby you treat the customer like she's not rich or smart enough to even own a car, much less one of your beauties. Oddly, it didn't work, and they left without buying anything. Read on for the salesman's amazing technique in action. More »
bad company
This Online Pet Store Has Rabies
On the surface, Hands-N-Paws caters to owners-n-their-dogs, but the company's real stock in trade is being hilariously rude to its customers. When someone asked them to cancel an order immediately, they wrote back, "No..not immediately, when we can get round to it." When another person threatened to report them to the Better Business Bureau, they wrote back, "File it. Blackmail gets you nowhere, honey." They even have a "Hall of Shame" on their website where they list the email addresses of customers they hate most of all. This is why we make all of our cats' clothing out of old newspaper. More »
recordings
T Mobile: Listen To The Most Pointless Customer Service Call Ever
Kapil's brand new Blackberry arrived with a battery that won't charge. He wants T-Mobile to exchange it, but he says T-Mobile wants to replace it with a refurbished Blackberry instead of a new model. Kapil is fighting back, but even at the executive support level all he's found are rude, uncooperative T-Mobile employees who keep saying there's a process, and that someone will call him back—which never happens. Kapil refused to hang up on the fourth day and demanded to know what happens next after nobody calls back, which seemed to confuse and anger the T-Mobile rep he was speaking with. And for those of you who can't listen in, we've transcribed some of the juiciest parts. More »
hard sell
Chase Telemarketing Tactics: Try Being Sneaky, Then Launch Vague Threats
A reader writes in to share his traumatic experience with a Chase telemarketer who first tried to sneak a sale into the one-way conversation, then launched into scare tactics like asking, "What are you going to do when someone steals your identity?" R. writes, "I feel like I need protection from Chase's employees." More »
ew
Hey, Air Travelers: You Are Extremely Disgusting People
The Wall Street Journal has an article that we could barely finish about absolutely disgusting behavior that air travelers are exhibiting on airplanes. The article details the foul, rude and unsanitary things that you all are doing out of some sort of misguided aggression towards the airline. We have news for you, pig pen, you're only hurting yourselves... or, more specifically, the next guy to sit in that seat. More »
retail
OfficeMax Calls You A Thief For Trying To Recycle
OfficeMax called Chris a thief for recycling empty printer cartridges. OfficeMax's MaxPerks program gives customers $3 for each empty cartridge they recycle, with a limit of 5 cartridges per customer per day. Chris runs a computer repair business that leaves him flush with empty cartridges. According to one cashier, this makes Chris a thief. More »
unpleasant
Reader Patricia says she bought a fire truck for her son for Easter, and while she was unwrapping the toy — out fell a used crack pipe. She contacted the store and they brushed her off, promising that someone would get back to her... but no one ever did. Now she's come to us for a little recognition that crack pipes aren't supposed to be included with children's toys.
Here's her story:
More »
Big Lots Fire Truck Comes With Free (Used) Crack Pipe
Reader Patricia says she bought a fire truck for her son for Easter, and while she was unwrapping the toy — out fell a used crack pipe. She contacted the store and they brushed her off, promising that someone would get back to her... but no one ever did. Now she's come to us for a little recognition that crack pipes aren't supposed to be included with children's toys.
Here's her story:
More »
rude
Walmart Won't Let You And Your Friend Each Buy A Wii Because You're "Together"
Reader Dave said he was shopping with his friend (male) at Walmart, searching for the coveted Nintendo Wii. He was happy to find that Walmart had 7 or 8 of the consoles in stock — enough for both he and his friend to purchase one. Walmart, however, had other ideas. Dave says that Walmart wouldn't let he and his friend each purchase a Wii because they were "together." First they're rationing rice and now men are forced to share their video games? What's going on in America, folks? More »
complaints
Why Does It Take IKEA Four Months To Replace A Defective Couch Cover?
Joyce has been waiting since December for IKEA to send her a replacement couch cover. IKEA admitted that the cover had a known defect, but since they were out replacements at the time, they promised to call Joyce a month later when new covers arrived. Joyce gave her information and asked for a reference number, but was told that one wouldn't be necessary. Wouldn't that have been nice? More »
rude
Reader Jered says that IHOP refused to accept his credit card without seeing ID and threatened to call the police and report him for dine-and-dashing if he didn't show it to them. Here's his story:
IHOP Threatens To Call The Police Because You Refuse To Show ID With Credit Card
Reader Jered says that IHOP refused to accept his credit card without seeing ID and threatened to call the police and report him for dine-and-dashing if he didn't show it to them. Here's his story:I went to IHOP(INTERNATIONAL HOUSE OF PANCAKES) on March 30th with my wife to eat. After our meal I went to the counter to pay and presented my Visa as payment. I was asked for photo ID, and kindly declined. I was then told that they were not going to be able to accept my card without photo ID.More »
update
Update: Macy's Apologizes For Confiscating Your Item Because Another Customer Wants It
Dyan says that Macy's contacted her with the apology she was looking for. More »
rude
