So much of what happens on a cruise ship happens in international waters and far from U.S. shores, and cruise lines aren’t legally required to share with the public every detail of every incident that occurs on board every one of their ships. One stat for which most cruise passengers would expect an accounting is the number of people who have gone overboard. Most cruise operators disagree and think you only want to know when an American goes missing. [More]
While one might hope that a cruise ship — or any other vessel nearby — would help people stranded at sea, that’s not always the case. Which makes it altogether refreshing and heart-warming that the captain of a luxury cruise ship listened to his passengers when they reported hearing cries for help in the water. [More]
First Carnival had the infamous Poop Cruise and a string of other disasters. Now it’s another cruise line’s turn: this week, Royal Caribbean is in the news for seemingly abandoning an American passenger with a broken hip and his wife in Turkey, and for ending an Alaska cruise early because of a problem with the ship’s motor. [More]
The bad times continue for Carnival Cruise lines, following a number of ugly high-profile profile incidents on their ships — most notably the “Poop Cruise” aboard the stranded Carnival Triumph, consumer sentiment about Carnival and the entire cruise industry is sinking. [More]
If you had been considering a cruise vacation because nothing has gone terribly wrong on any major ships in at least a couple of weeks, maybe you should reconsider. Passengers on their third day of a Royal Caribbean cruise were dragged out of bed in the wee hours of the morning and told to put their life vests on because of a fire on board. [More]
Last September, a 21-year-old woman on board a Royal Caribbean cruise ship fell overboard and lost her life. In a recently filed lawsuit, the woman’s mother says she was kept under guard in her cabin for days after the incident and that she was not allowed to leave her room or contact her other children. [More]
Royal Caribbean Ship Returns To Port Because Floating Around With 108 Sick People On Board Is Not A Vacation
There once was a time where the price of a ticket on a cruise ship included on-board food. Eventually, cruise operators began adding specialty restaurants, where passengers paid more for foods not on the menu in the main restaurant. And then in 2008 we brought you the story about Royal Caribbean charging passengers a $14.95 surcharge for an “organic” NY strip steak that may not have been organic after all. Now comes a report that Carnival Cruise Line thinks its best steak and lobster dishes merit an $18 fee. [More]
Here’s a conundrum. Royal Caribbean has private beaches in Haiti only 60 miles from the devastation. The current plan is to use the ships that are docking there to provide shipments of rice, dried beans, powdered milk, water, canned goods and other supplies. They will also be depositing tourists at beaches the NY Daily News describes as, “leased from the government and protected by 12-foot fences and armed guards.” [More]
Royal Caribbean told Mary Hoefs at check-in that her family wouldn’t be allowed to board unless they paid $800 on the spot, even though Mary had paid for the cruise in full four months earlier. Royal Caribbean later refunded $400, but why did they choose to kick off Mary’s cruise with extortion? The answer, inside…
Royal Caribbean is gutting the Crown & Anchor society that lavishes loyal cruisers with perks like discounts, priority boarding, and a concierge lounge stocked with complimentary cocktails. The free booze will now be available only to cruisers who have sailed more than 25 times with Royal Caribbean. Many loyal passengers who don’t spend their lives on Royal Caribbean ships are understandably pissed.
Meet the “Royal Caribbean Champions,” a group of fifty prolific posters to popular online communities that Royal Caribbean rewards with special access and free cruises in exchange for their frequent and positive commentary. The Champions were outed by their creators, the Customer Insight Group, which boasted on their company blog that the potent group is “regularly leveraged for ongoing marketing initiates. Members of the popular reviewing site Cruise Critic, one of the main targets of the program, are understandably pissed.
Royal Caribbean’s odd “steak fee” proved to be such a success that the bleed-’em-dry cruise line has decided to add yet another extraneous charge to their “all-inclusive” service: a late night room service fee! Gone are the days of waking up from a seasick-induced nightmare at 3 a.m. to the comforting thought of, “well at least I can order a cheeseburger.” Now, seasickness cures ordered between midnight and 5 a.m. cost $3.95.
Do you like flying? Well then you’re going to love cruising with Royal Caribbean! The cruise line recently announced plans to charge customers who order steak in the main dining room a $14.95 surcharge.
Brenda and Gerald Moran are what you might call “regulars” on Royal Caribbean — or they were — until they were banned for life after they complained too loudly on a cruise website. For the past 3 years, they took two cruises a year with Royal Caribbean, but according to the cruise line, they complained about almost all of them. Finally, after stirring up too much controversy on a popular cruise site, the company banned the Morans for life.
There are few things in life more decadent and luxurious than a cruise vacation. Unless of course, you are on a Royal Caribbean cruise and your child gets a cold, and then a paranoid crew kicks you and your family off the ship at night in your pajamas at a foreign port where you then have to spend thousands dollars for passports and tickets to get home. It sounds like a nightmare but that’s exactly what happened to this Florida family according to WFTV. Read the details of their misadventure, inside…
Royal Caribbean and Celebrity Cruise Lines will refund fuel surcharges to customers who booked their cruises before November 16th, says the Orlando Business Journal. Passengers who have not yet sailed will receive their refund in the form of onboard credit.
Cruise lines are sullying their heritage as the height of cultured travel by working overtime to squeeze every last penny out of passengers. Though gluttons are still sated by free meals, cruises now regularly charge for sodas, “special venue dining,” and other amenities that were once free. A recent industry convention in Miami revealed that these charges are just the tip of the iceberg.