When An Airline Says 'It's Not A Problem,' It Will Be A Problem

When An Airline Says 'It's Not A Problem,' It Will Be A Problem

Perhaps Simon should have known better than to trust an employee of U.S. Airways. He changed his travel plans, canceling the outbound portion of a round-trip ticket. The person he spoke with on the phone assured him that his original flight home would be just fine. This employee was either misinformed or out to make Simon’s life miserable. Either way, his flight home was canceled, and he had to book a more expensive one-way flight that his employer won’t pay for. [More]