United Airlines had a decidedly less-than-stellar week when it came to dealing with larger-scale customer service issues. Just days after the company faced the ire of travelers who had to spend the night hunkered down at a cold Canadian military base, the airline found itself on the receiving end of more backlash after nearly 300 passengers and crew were made to wait five hours on the tarmac and sleep in a closed terminal after their flight was diverted. [More]
Disruptive Passenger Leaves Fellow United Travelers Stranded In Belfast Terminal For Nearly 24 Hours
Donna was all set to fly to Rome for a beautiful two-week 60th birthday trip with her friends. They had been planning and preparing for it for a year. It was to be the trip of a lifetime. Then they flew American Airlines. [More]
Attention air travelers: If your 3′ long stuffed crocodile is blocking the emergency exit, you are going to need to move it. If you refuse, you’re going to get kicked off the plane.
- Though intended to give diners an authentic taste of the show’s premise, the “Rome” wine was not shipped in from Italy; it was produced in California. HBO’s senior VP-consumer marketing, Courteney Monroe, was unable to secure an Italian wine vendor, but she doesn’t believe the promotion fails logistically.
Uh, right. —MEGHANN MARCO