How To Get Past The UPS Phonebot

How To Get Past The UPS Phonebot

Luke writes, “I recently had a package delivered to me by UPS, and by ‘delivered’ I mean that they left a little yellow slip stating that they showed up and left.” Thanks to a burst of anger, he figured out how to get past the phonebot that intercepts calls. It turns out you don’t even need to add the curse word to the end.

Verizon: Go Ahead And Email Us, We're Not Going To Read It

Verizon: Go Ahead And Email Us, We're Not Going To Read It

At least Verizon is being honest about the fact that they’re not going to read your emails, right?

"VersaDebt" Telemarketers Behind Rate-Lowering Robot Calls?

"VersaDebt" Telemarketers Behind Rate-Lowering Robot Calls?

The company behind “Possible Credit Card Scam Alert: We’ll Lower Your Rates, Purrs Robot Message…” is called VersaDebt, according to one reader who was able to string them along long enough to find out.

Days Inn Upsell Bot Has Feeling Too

Days Inn Upsell Bot Has Feeling Too

Samuel was making an online reservation with Days Inn when he suddenly found himself face to face with a robot…

List Of Consumer Electronics Customer Service Contacts

List Of Consumer Electronics Customer Service Contacts

Now that you’ve ransacked the tree and menorah, ravishing packages wrapped with care, it’s time to call customer service. Billy’s robot is on the rampage!

Robots Detect Angry Customer Service Calls

Robots Detect Angry Customer Service Calls

Click to see full screen shot.

Angry Phone!

Angry Phone!

In an otherwise uninteresting Fast Company article involving Lewis Black’s take on customer service, an article written for people who wish they were reading something better than Fast Company, is this picture. I

Fight the Robot Revolution! Get A Human!

Fight the Robot Revolution! Get A Human!

Customer service lines are designed as telephonic labyrinths for a reason: they want you to emit a bellow of inhuman frustration and just hang up. One less customer satisfied is one less CSR who needs to be paid!

UPDATE: Sprint Loves To Give Out Your Billing Address

UPDATE: Sprint Loves To Give Out Your Billing Address

After getting blogo-lambasted for a gaping security hole that allowed anyone to call up and snag your name and home address by punching in your Sprint cellphone number into an automated system, Sprint has closed that selfsame privacy aperture.

Sprint Loves To Give Out Your Billing Address

Sprint Loves To Give Out Your Billing Address

Sprint is taking the lead for crappy customer verification after Boing Boing spilled that their new international call identity verification service will spill the name and address of the owner of a particular phone number just by typing that number into a robot-manned 1-800 number.

Reach A Human With Roger’s Wireless

Reach A Human With Roger’s Wireless

This one’s for our Canadian pals, all too often ignored by us as America’s Hat. If you’re a Robert’s Wireless Pay-As-You-Go Customer, once you dial up their customer support line the chances of you escaping the plunging maze of robot menus by speaking to an actual human is roughly equivalent to your chances of doggy paddling through the cold vacuum of space your way outside the event horizon of the black hole of oblivion towards which you’re being inexorably sucked.

Don’t Want No Uggs

Showcasing a penchant for dorky punnery and thereby winning our hearts, Kelley writes:

Airport X-Rays Don’t Intercept Knives, Bombs, or Guns

Airport X-Rays Don’t Intercept Knives, Bombs, or Guns

Ever wonder why not?

Taco Bell Cashiers Replaced by Soulless Robots

Taco Bell Cashiers Replaced by Soulless Robots

As if fast-food weren’t synthetic enough already, here’s an automated Taco-Bell ordering machine snapped in Morisville, NC.

Cool, Innovative Advertising?

Cool, Innovative Advertising?

Sometimes, with a lurch, I realize that – every moment of the day – I am constantly surrounded by the insentient equivalent of dozens of plaid-suit and bear-grease hucksters, doing jumping jacks and breathlessly screaming for me to look at them. Wherever I go, they are there. Even weirder, I realize I’m so used to these obnoxious guys following me around all day that I don’t even notice when, for example, they scream at me to look at something so surreal or stupid its actually kind of awesome. Like a load of porridgy-eyed Dubliners omnibusing to work in the morning in a giant locomoting can of Heinz Baked Beans. Or a massive inflatable robot hovering from the corner of Tower Records in Boston, with his laser eyes ominously glowing.