Chase Cannot Find A Human Being To Read A Check

Chase Cannot Find A Human Being To Read A Check

Chase has these fancy new ATMs that take checks without envelopes. It scans the check and blah, blah, robots, science, a better tomorrow. The interesting thing about them is that reader Angela says that when the ATM makes an error, Chase mails the check back to you so that you, the customer, can take it to a branch bank and show it to a human being. Apparently, even though Chase already has the check in its possession — it cannot find a human being to read a check. [More]

Zhu Zhu Pets May Contain Poisonous Substance: Should You Care?

Zhu Zhu Pets May Contain Poisonous Substance: Should You Care?

This holiday season’s inexplicably hot toy, Zhu Zhu Pets, may be hazardous to your health. And not just because many parents stood outside in the cold for hours to get one. No, according to green ratings guide GoodGuide.com, the cuddly robot toys contain high levels of the substance antimony, which could be hazardous. [More]

Verizon FiOS Customer Service Thinks You, A Human, Are Voicemail

Verizon FiOS Customer Service Thinks You, A Human, Are Voicemail

Verizon’s customer service is operated by robots. Apparently, these robots are not too skilled at determining whether or not you are also a robot. This might be useful to know during the upcoming robot apocalypse (see this educational film about the subject,) but for reader Carlos it had no practical application. [More]

Experts Predict Widespread Robotic Hamster Shortages

Experts Predict Widespread Robotic Hamster Shortages

When you were a child, did you own a hamster? Did you say to yourself, “this pet is okay, but I wish it didn’t poop, bite, or sleep, and that it could skateboard and surf?” Well, envy the children of today.

Car Warranty Robot Calls Senator During Meeting On Capitol Hill

Car Warranty Robot Calls Senator During Meeting On Capitol Hill

First they pissed off Verizon, then they pissed off the internet, the attorney general of Indiana, and Congressmen Mike Doyle. Now the group of companies responsible for the car warranty robocalls have annoyed New York Senator Chuck Schumer by calling him during an important meeting about health care.

CareerBuilder's Free Resume Review Is Bot-Driven Junk

CareerBuilder's Free Resume Review Is Bot-Driven Junk

Sometimes”‘free” means “wow what a great bargain,” and sometimes it just mean worthless. CareerBuilder offers a free resume review on their site—enter your email address, upload your resume, and “we’ll email you the results of your free evaluation, including tips on writing a resume that will help you land the interview.” All it really does is collect your address so it can send you unsolicited email (we got spammed 30 minutes later), and your “review” is just a boilerplate page of generic advice.

Robo Calls Die Fiery Death With Your Opt-Out

Robo Calls Die Fiery Death With Your Opt-Out

Asta la vista, robo callers! As of December, all pre-recorded sales calls need to have a way for consumers to opt-out of their mailing lists, either by pressing a button or saying something.No doubt this will happen at the end of the call. So the good news is that you have a way to get off their list. The bad news is…

UNIQLO Dispenses HEATTECH Innerware From "Giant Human Vending Machine" …What's That?

UNIQLO Dispenses HEATTECH Innerware From "Giant Human Vending Machine" …What's That?

To promote its new line of HEATTECH innerware (that’s the new word for thermal underwear), UNIQLO will be giving out free samples of it in a “giant human vending machine” from 10AM-1PM in the middle of Times Square on November 18th. Intrigued by the concept of a giant human vending machine but befuddled about its execution, I engaged in parlay with their PR flak, with amusing and quirky results. So now, we bring you the first installment in our new series: Conversations With PR Flaks…

How To Get Past The UPS Phonebot

How To Get Past The UPS Phonebot

Luke writes, “I recently had a package delivered to me by UPS, and by ‘delivered’ I mean that they left a little yellow slip stating that they showed up and left.” Thanks to a burst of anger, he figured out how to get past the phonebot that intercepts calls. It turns out you don’t even need to add the curse word to the end.

Verizon: Go Ahead And Email Us, We're Not Going To Read It

Verizon: Go Ahead And Email Us, We're Not Going To Read It

At least Verizon is being honest about the fact that they’re not going to read your emails, right?

"VersaDebt" Telemarketers Behind Rate-Lowering Robot Calls?

"VersaDebt" Telemarketers Behind Rate-Lowering Robot Calls?

The company behind “Possible Credit Card Scam Alert: We’ll Lower Your Rates, Purrs Robot Message…” is called VersaDebt, according to one reader who was able to string them along long enough to find out.

Days Inn Upsell Bot Has Feeling Too

Days Inn Upsell Bot Has Feeling Too

Samuel was making an online reservation with Days Inn when he suddenly found himself face to face with a robot…

List Of Consumer Electronics Customer Service Contacts

List Of Consumer Electronics Customer Service Contacts

Now that you’ve ransacked the tree and menorah, ravishing packages wrapped with care, it’s time to call customer service. Billy’s robot is on the rampage!

Robots Detect Angry Customer Service Calls

Robots Detect Angry Customer Service Calls

Click to see full screen shot.

Angry Phone!

Angry Phone!

In an otherwise uninteresting Fast Company article involving Lewis Black’s take on customer service, an article written for people who wish they were reading something better than Fast Company, is this picture. I

Fight the Robot Revolution! Get A Human!

Fight the Robot Revolution! Get A Human!

Customer service lines are designed as telephonic labyrinths for a reason: they want you to emit a bellow of inhuman frustration and just hang up. One less customer satisfied is one less CSR who needs to be paid!

UPDATE: Sprint Loves To Give Out Your Billing Address

UPDATE: Sprint Loves To Give Out Your Billing Address

After getting blogo-lambasted for a gaping security hole that allowed anyone to call up and snag your name and home address by punching in your Sprint cellphone number into an automated system, Sprint has closed that selfsame privacy aperture.

Sprint Loves To Give Out Your Billing Address

Sprint Loves To Give Out Your Billing Address

Sprint is taking the lead for crappy customer verification after Boing Boing spilled that their new international call identity verification service will spill the name and address of the owner of a particular phone number just by typing that number into a robot-manned 1-800 number.