(alexkerhead)

Another 130,000 Consumers Tell FCC: Don’t Allow Robocalling To Our Cellphones

Federal law currently bars companies from making automated, pre-recorded calls to your cellphone without obtaining explicit prior consent, but banks want to kick down that legal barrier so they can robocall without fear of penalties. In February, 60,000 consumers asked the FCC to just say no to opening this loophole, and today another 130,000 Americans are adding their voices in opposition to robocalls. [More]

Why Do Robocalls Continue In An Age Of “Do Not Call” And Strict Telemarketing Rules?

Why Do Robocalls Continue In An Age Of “Do Not Call” And Strict Telemarketing Rules?

Even though millions of Americans are on the federal Do Not Call list to limit unwanted telemarketing calls, and even though it’s illegal for anyone to make a commercial prerecorded robocall to a consumer who hasn’t given their express consent to receive such calls, the problem persists and is getting worse, with no cure-all solution in the offing. [More]

A diagram from the FTC complaint showing how millions of automated marketing robocalls were made each day under the guise of a political survey.

Telemarketers Accused Of Using Political Robocalls To Pitch Caribbean Cruise Packages

While people at various points on the political spectrum may disagree about many topics, one sentiment many of them share is a distaste for prerecorded phone calls from political organizations. Like them or not, they’re generally legal even if the recipient is on the federal Do Not Call list. But when you use a supposedly political telemarketing call to ultimately shill for a cruise line, you’ve crossed over into the dark side. [More]

200,000 Consumers (And Counting) Ask Their Phone Companies To Just Let Them Block Robocalls Already

200,000 Consumers (And Counting) Ask Their Phone Companies To Just Let Them Block Robocalls Already

You still hate robocalls. We still hate robocalls. And over 200,000 other Americans hate robocalls, too, and have signed on to a petition asking their phone companies to just roll out the darn tech to block them already. [More]

60,000 Consumers Call On FCC To Not Allow Robocalls To Cellphones

60,000 Consumers Call On FCC To Not Allow Robocalls To Cellphones

Earlier this year, we told you how the American Bankers Association was seeking exemptions from the FCC that would allow banks to get around a law that forbids businesses from robocalling cellphones without prior approval. Today, 60,000 consumers are telling the FCC to just say now to the banks’ request. [More]

(Dan Coulter)

Demand That Phone Companies Give Consumers Free Tools To Block Robocalls

While federal regulations and the Do Not Call list have significantly cut down on some auto-dialed, prerecorded messages, the problem of illegal robocalls still persists, mostly because scammers don’t care if they break the law. There are various technologies that phone companies could use to preempt even more of these calls but most consumers don’t have access to them. [More]

FTC: Totally Fine By Us If Phone Companies Block Robocalling Numbers

FTC: Totally Fine By Us If Phone Companies Block Robocalling Numbers

Robocalls suck. Everyone hates them. And yet despite decades of trying to deal with autodialers and phone spam, they’re still a big problem. The FCC wants to know if phone companies can block them getting to you. Phone companies say too bad, so sad, the rules mean we can’t block them… but the FTC now disagrees. [More]

(Jenn and Tony Bot)

Banks Want To Robocall You When It’s Important, But Not Important Enough To Speak To A Human

Under the Telephone Consumer Protection Act, companies can’t robocall you on your cellphone unless you’ve given them prior consent to contact you at that number. Now the banking industry is trying to gain exemptions for this rule, claiming there are times when they just need to call your cellphone even though the need isn’t urgent enough to have an actual human make that call. They also don’t want to be penalized for robocalling the wrong number. [More]

Bank Of America’s Laughable Defense For 5 Years Of Unwanted Robocalls

Bank Of America’s Laughable Defense For 5 Years Of Unwanted Robocalls

Earlier today, we told you about a $1 million judgement against Bank of America for making five years of unwanted robocalls to a couple who sent the bank multiple cease and desist demands. Since then, BofA has reached out to Consumerist with an explanation that is too funny to just post as an update within that story. [More]

(Michael Daddino)

Bank Of America Must Pay Family $1 Million For 5 Years Of Unwanted Robocalls

If you’ve got a problem paying your mortgage, the bank is allowed to call you about collecting that debt. But after you’ve repeatedly told the bank — verbally and in writing — to stop robocalling your cellphone, it should do so. And if a recent ruling by a federal court in Florida holds up, Bank of America will have to fork over more than $1 million to a couple who say the bank spent five years ignoring their demands for the calls to cease. [More]

(Timothy Barnes)

FTC Fines Company $10M For Achieving A Trifecta Of Annoyance: Mobile Cramming, Spam Texts And Robocalls

There are few things worse than getting incessant robocalls. Unless you’re getting robocalls, spam text messages and being charged for mobile cramming. The Federal Trade Commission says all of those horrible, terrible, no-good, very-bad elements were part of a massive scam affecting millions of consumers. And now the companies in charge of the alleged scam are paying a hefty penalty: $10 million. [More]

Kohl’s Shopper Sues Store For Bugging Her About $20 Debt

Kohl’s Shopper Sues Store For Bugging Her About $20 Debt

While most of the complaints we hear about debt collection involve consumers who don’t owe the money they are being hassled to pay. But what often goes undiscussed is the fact that the anti-harassment rules still apply to collectors regardless of whether or not they are trying to collect a bona fide debt. [More]

Robocaller Fined $2.94M For Ignoring Warning To Not Call Cellphones Without Permission

Robocaller Fined $2.94M For Ignoring Warning To Not Call Cellphones Without Permission

When the FCC lets you off the hook with a warning after allegedly making 4.7 million illegal automated, recorded calls to cellphones, your best bet is to heed that warning or get out of the business. One company didn’t do either of these things and is now being fined $2.94 million. [More]

(royalconstantinesociety)

Discover Settles Lawsuit Over Unsolicited, Prerecorded Phone Calls For $8.7 Million

Because no one loves getting an robocall from a credit card company without first signing up for such a phone call — and let’s face it, who would sign up for that on purpose? — a court has settled a class-action lawsuit against Discover Financial Services for auto-dialing people who definitely didn’t want to be called. [More]

Arrest Warrant Issued For “Cash Grant Institute” Scammer Who Failed To Pay $20 Million Penalty

Arrest Warrant Issued For “Cash Grant Institute” Scammer Who Failed To Pay $20 Million Penalty

Nearly two years after the FTC hit the scammy robocallers at the “Cash Grant Institute” with a record $30 million penalty for violating federal Do Not Call regulations a few million times, a judge has issued an arrest warrant for one of the scheme’s operators after he failed to repay the lion’s share of what he’d agreed to hand over. [More]

Man Sues Wells Fargo Over Robocalls Intended For Other Person

Man Sues Wells Fargo Over Robocalls Intended For Other Person

It’s bad enough to get endless collections call from your mortgage servicer over missed loan payments, but it’s next-level annoying when you’re not even a customer of the bank that won’t stop calling your phone day and night. [More]

(Lenka Reznicek)

Medical Alert Device Robocalls Scammed $13 Million From Elderly

Unwanted robocalls are bad enough. But there’s a special place (not a good place, either) for companies that use robocalls to scam the elderly out of their savings. One Orlando-based operation, accused of scamming $13 million from senior citizens, now has a confirmed reservation in that special place. [More]

It’s Actually Kind Of Heartbreaking To Hear Robot Telemarketer Insist She’s A Real Person

It’s Actually Kind Of Heartbreaking To Hear Robot Telemarketer Insist She’s A Real Person

We’ve arrived at a whole new level of robocalling, and this time the robots don’t want us to know they’re robots. Did you just get a shiver down your spine, too? Shiver jinx! This particular telemarketer for a company hawking health insurance has her own name and a tinkle of laughter to go along with her denial of actually being a robot. [More]