Consumerist: ritz carlton

Secret Camera Investigation: Every Single Hotel Failed To Wash Your Cups And Glasses

Meg Marco — Wed, 07 Nov 2007 14:05:11 EST

Fox Atlanta set up secret cameras inside 5 different hotel chains from the Holiday Inn to the Ritz Carlton (shown above) and caught every single one of them failing to properly wash the room's glasses.

At every single hotel, regardless of price, the glasses were simply rinsed out and left for the next guest. Some hotels used dirty bath towels to wipe the glasses. One hotel employee rinsed the glasses after cleaning the toilet—using the same gloves. Another one sprayed the glasses with blue cleaning fluid that was marked "Do not drink."

Fox Atlanta has turned the results of the investigation over to the local health department. Experts interviewed in the video maintain that this isn't just a case of "ew, gross" but a very serious health code violation. Dirty glasses spread disease.

Truly disgusting.

I-Team: Dirty Hotel Secrets, Pt. 2 [MyFoxAtlanta] (Thanks, Richard!)

Could We Really Hold The Ritz Carlton Their $.01 Per Night Typo?

Ben Popken — Mon, 05 Feb 2007 22:22:24 EST

Regarding Ritz Carlton not honoring a 1 cent reservation, Mark dug up more contract law, ran it by his professor, tossed it off to a legal mailing list, and turned up some interesting bits.

Namely, that it's not entirely clear his sister would lose if she decided to take Ritz Carlton and Hotels.com to court.

Check it out, good legal stuff to know about contracts, like the "peppercorn theory." — BEN POPKEN

The Typo Hypo (Cont.) [The Mark Pike]

Ritz Carlton Won't Honor $.01 Per Night Reservation

Ben Popken — Wed, 31 Jan 2007 12:42:13 EST

Mark's sister found a room at the Ritz Carlton in London for just one penny per night on Hotels.com, only to have it snatched away.

At first, she successfully booked for three nights. Three days later, Hotels.com emailed to apologize for the typographic error, and offer a $100 voucher, but neither they nor the Ritz Carlton would be honoring the reservation.

At least she's not stuck for the $2000 it would be otherwise. But are the hotel vendors in the right? Can they legally cancel a reservation for a typo? Mark perused their contract and couldn't find anything to that effect. Perhaps you will. — BEN POPKEN

Your Two Cents On Typos [The Mark Pike]