In late February, the Central Intercollegiate Athletic Association, the oldest African-American athletic conference in the U.S., held its annual basketball tournament in Charlotte, where visitors to the Ritz-Carlton found that they were being subject to an automatic 15% “CIAA Service” surcharge on their bills at the lobby bar. [More]
Over at Christopher Elliott’s blog there’s a story of a guy who booked a great deal at Travelocity. A little too great — it was a typo. Someone forgot to add a zero on the end of the room rate. [More]
Are you a racist looking for a luxury hotel in Florida? Then the Ritz Carlton in Naples might just be the place for you. A lawsuit filed this week claims that when guests of the hotel asked to not be served by “people of color” or with “foreign accents,” the management agreed to their demands. [More]
“Praise with faint damn” is the underlying secret to how professional complaint letter writer Bruce Silverman is able to be so successful in getting companies to give him free stuff. First class upgrades, Room upgrades with views of frolicking whales, Checks for hundreds of dollars… all these and more are the fruits of Bruce’s calculated typewriter clacking. Now Bruce has come out with a small book with a big promise: to teach you How To Complaint For Fun And Profit. Here’s a chapter from it, exclusively on The Consumerist, detailing how he was able to turn a disappointing experience at the Ritz-Carlton in Hawaii into a long-term stream of room upgrades, comped meals, and decidedly above and beyond customer service…
Fox Atlanta set up secret cameras inside 5 different hotel chains from the Holiday Inn to the Ritz Carlton (shown above) and caught every single one of them failing to properly wash the room’s glasses.
Regarding Ritz Carlton not honoring a 1 cent reservation, Mark dug up more contract law, ran it by his professor, tossed it off to a legal mailing list, and turned up some interesting bits.
Mark’s sister found a room at the Ritz Carlton in London for just one penny per night on Hotels.com, only to have it snatched away.