Angry Sephora Customers Invent Mass Returns As A Form Of Consumer Protest

Angry Sephora Customers Invent Mass Returns As A Form Of Consumer Protest

What happens when a retailer encourages customers to buybuybuy in order to rack up rewards points for a special event, and then that event turns out to be a massive disappointment? If you’re the super-loyal, big-spending Sephora customers who tried to take part in the beauty retailer’s recent Epic Rewards promotion, you pack up all of your recent purchases and bring them back to the store. [More]

(littleyiye)

Sephora Will Get Back To Angry Rewards Customers In Two Weeks (Update: Or A Month)

The Epic Rewards event was supposed to be an opportunity for customers who had accumulated a large number of points in the Sephora’s loyalty program to cash them in for valuable items. The question is: was it a rewards redemption or a sweepstakes that only people who have spent thousands at Sephora could enter? The company has promised to make things right with their customers, but are asking customers to give them 10 business days to figure out how. [More]

Sears Leadership Still Convinced That Rewards Program Will Save The Company

Sears Leadership Still Convinced That Rewards Program Will Save The Company

Shop Your Way Rewards is not a difficult program to join. The process consists of giving your e-mail address to a cashier at Sears or Kmart, and…that’s pretty much it. It doesn’t cost anything. Yet the leadership of Sears Holdings Corporation remains fixed on the program and the idea of having “members” rather than customers, and we still can’t figure out why. [More]

New Plenti Rewards Card Not As Rewarding As It Looks

New Plenti Rewards Card Not As Rewarding As It Looks

I carry a lot of store loyalty cards around. I have a separate wallet for them. I have five different cards just for different pet stores. “Another loyalty card” is not something that America seems to need. Yet last month, American Express introduced a loyalty program called Plenti, which promises to let you accumulate points on purchases at different retailers and other businesses. The problem is that the rewards aren’t as flexible as the card’s ad campaigns imply. [More]

Which Credit Cards Have The Most Restrictions On Rewards?

Which Credit Cards Have The Most Restrictions On Rewards?

While many banks have nixed rewards programs for debit cards, credit card issuers still push these extras — things like cash-back, airline miles, and points that can be redeemed for purchases — as a way to attract new customers and retain existing cardholders. But when it comes time to earn or use those rewards, some cards are more friendly than others. [More]

eBay Bucks Makes Loyalty Program Changes, Annoys Loyal Customers

eBay Bucks Makes Loyalty Program Changes, Annoys Loyal Customers

eBay Bucks is a rewards and loyalty program meant to keep buyers shopping on eBay and using PayPal to pay for their purchases. Seems like a nice idea: lots of stores have loyalty programs. Shoppers and sellers alike are angry at eBay, though, after learning about some big changes to the program that begin in the first quarter of 2014. [More]

Why Should Starbucks Give You A Loyalty Discount? You’re Already Addicted

Why Should Starbucks Give You A Loyalty Discount? You’re Already Addicted

Six million people have rewards accounts at Starbucks, but it might not be accurate to call them loyalty cards. Yes, Starbucks uses cards and apps to store gift card balances and keep track of what customers buy, but don’t look for them to start handing out more discounts as they collect more data on you. If someone is already coming in five days a week, the goal isn’t to charge them less: it’s to make sure they don’t stop coming. [More]

(gavdana)

Hotels.com Sends Coupon, Forgets To Mention It Means I Can’t Use Accrued Rewards

I like to filter all of the coupons and sale announcements I get from retailers into a folder, which I peek through when I’m about to buy something to see whether any of them apply to that thing I’m about to buy. That’s what Andrew did when he was about to book his last trip’s lodging through Hotels.com, when it was finally time for him to earn his free hotel stay through that site. When his anticipated reward never came, he learned something terrible. Simply using that coupon in his mailbox had disqualified him from earning any rewards on that hotel stay. Then his rewards expired. It won’t surprise you when you learn that he’s not going back to Hotels.com to earn any more. [More]

(So Cal Metro)

Sears/Kmart Shop Your Way Rewards Program Not Very Rewarding

Stuey made a big purchase at Sears and ended up with a huge stack of Sears/Kmart ShopYourWay rewards points to spend. Well, that he could theoretically spend. The problem was that he couldn’t find anything he wanted that was available, didn’t come bundled with things that he didn’t want, and was eligible for purchase with rewards points. What could he do? That’s not very rewarding at all. [More]

(camknows)

Without Discount Passes, AMC’s Rewards Program Is A Lot Less Rewarding

Amy thought that the AMC Stubs rewards program was pretty great, back when the discount passes that she bought at Costco counted toward earning rewards. The Stubs program isn’t free (it costs $12 a year) and she was exchanging money for movie tickets and perhaps buying some snacks, after all. Then AMC suddenly stopped counting Gold and Silver passes toward the program. [More]

Hey, I'm Missing A Lot Of Starbucks Free Drink Coupons

Hey, I'm Missing A Lot Of Starbucks Free Drink Coupons

Laird feels deprived. Well, maybe that’s not quite true. But the Starbucks rewards program owes him at least seven free drink coupons over the years that he hasn’t received. The horror! The sadness! The caffeine deprivation! He blames the U.S. Postal Service for, perhaps, not forwarding on his coupons. Or for losing them. He wonders, are there any other Starbucks fans out there missing their coupons, too? [More]

J. Crew Divides Rewards Points Between Me And Evil Twin

J. Crew Divides Rewards Points Between Me And Evil Twin

Julie has a secret evil twin with the same name. That’s the only possible explanation for why her favorite store, J. Crew, has decided to split her reward points between two different accounts, neither of which receives enough points to get actual rewards. She wrote to Consumerist not only to complain, but to find out whether there are other customers experiencing the same problem. [More]

Toys 'R' Us Rewards Program: Where A $5 Certificate Isn't Quite $5

Toys 'R' Us Rewards Program: Where A $5 Certificate Isn't Quite $5

Toys ‘R’ Us should want to reward Dustin handsomely. He has five kids, and his family buys an awful lot of toys there. It’s not the store itself but its rewards program that’s giving him problems. He used rewards certificates and $34.88 in cash to buy a toy, but when he went to return that toy, he learned that the rewards program is less straightforward than it seems when you need to return something. [More]

Rack Up Travel Rewards Without Going Crazy With Credit Cards

Rack Up Travel Rewards Without Going Crazy With Credit Cards

Everyone who signs up for airlines’ frequent flyer programs dreams of cashing in their miles for amazing vacations. Credit card companies are counting on you being so enamored with that vision that you’ll relax your spending discipline in pursuit of the goal. [More]

Stores Partnering With Banks To Give New Kind Of Debit Rewards

Stores Partnering With Banks To Give New Kind Of Debit Rewards

Most debit rewards programs are gone or largely neutered, a retaliation by the banking industry in response to pending caps on transaction swipe fees. Now merchants are coming to fill the void. Stores are partnering with banks to experiment with “merchant debit rewards” which give shoppers discounts for shopping at their establishments. Here’s how it will work. [More]

Unorthodox Ways To Rack Up Airline Miles

Unorthodox Ways To Rack Up Airline Miles

Sure, you can rack up airline miles the boring way, by flying or using your credit card. But there are more creative methods to build up miles for free trips down the line. [More]

Chase Redeems Your Rewards Points Via 19 $50 Checks

Chase Redeems Your Rewards Points Via 19 $50 Checks

Summer and her fiancee returned from an out of town trip this weekend to find that the Stupid Shipping Gang had paid them a visit while they were away. But instead of a tiny thing packed in a giant box, it’s several tiny things packed into an excessive number of envelopes. [More]

Wells Fargo & SunTrust Cancel Debit Rewards Programs

Wells Fargo & SunTrust Cancel Debit Rewards Programs

Last week, we wrote about JPMorgan Chase’s decision to get rid of rewards programs for debit card users in response to a new law that will slash the amount of money banks receive per debit card transaction. Now comes news that at least two other banks — Wells Fargo and SunTrust — have followed suit. [More]