(giarose)

To Resolve Some Customer Service Problems, Just Call Back

When people submit their complaints to our site after a single interaction with customer service, we often ask, “Did you try calling or e-mailing back to get someone else?” It sounds deceptively simple, so simple that you might not even bother trying it. You should. It happens to work. Sometimes. [More]

Citibank's Rewards Provider Ships Your Prize 1500 Miles Away, Shrugs

Citibank's Rewards Provider Ships Your Prize 1500 Miles Away, Shrugs

Rick moved and changed his address with his credit card company, CItibank, but didn’t change it with the bank’s rewards program vendor. No problem: just put in a different shipping address when he placed the order, right? Not exactly. Now the company’s best option is for him to wait for the package to be sent to the address where he no longer lives, complain of non-delivery, and wait for a new package to come. This seems a bit inefficient. [More]

Are You Getting Your Office Depot Rewards?

Are You Getting Your Office Depot Rewards?

Do you use Office Depot’s Worklife Rewards program? Have you been receiving your rewards? Jesse had a problem with his rewards account, and we hope that no other readers have experienced a similar problem. He writes that a customer service rep told him that many customers aren’t receiving any of the rewards in their accounts, and must call in order to have them credited to their accounts. [More]

Man Gets 87,000 Rewards Points Back

Man Gets 87,000 Rewards Points Back

Andy and his wife were saving up for a trip for Hawaii. They had 87,000 points, which represented $87,000 they had spent accumulating these points. Out of nowhere, Citibank closed his account and gave him no chance to get his points. [More]

Citibank Yanks Your 87,000 Rewards Points And Closes Account Without Warning

Citibank Yanks Your 87,000 Rewards Points And Closes Account Without Warning

Andy and his wife were just about to use their 87,000 accumulated rewards points to take a vacation when all of a sudden Citibank closed the account and took away all their points. According to customer service, there’s nothing that can be done. [More]

Congratulations, You've Earned $0.00 Borders Bucks!

Congratulations, You've Earned $0.00 Borders Bucks!

Remember Allison? Borders refused to sell her a copy of Harry Potter without a plastic bag to serve as a proof of purchase. Allison recently received an email from Borders inviting her to print out a certificate to redeem $0.00 Borders Bucks. How lucrative wasteful. Allison writes: