Reward Zone members currently earn and use points on a separate section of the Best Buy website.

Best Buy To Merge Reward Zone Site With BestBuy.com In Attempt To Gain Online Customers

As things stand now, members of Best Buy’s Reward Zone loyalty program who want to shop online have to do so through a dedicated section of BestBuy.com, which is probably not a good idea for a retailer that is having trouble converting in-store looky-loos into online buyers. And so, as part of a major overhaul of its website, Best Buy will finally be integrating the two sides of BestBuy.com. [More]

(Thomas the Bible Believer)

Best Buy Can’t Actually Find Your Reward Zone Certificates For You

David had some rewards certificates from Best Buy available, and they happen to have the BluRay version of the movie “Rudy” in stock for only $7.99. In theory. The disc was actually marked $19.99, but rang up at $7.99, because nothing in life or at Best Buy is ever simple or straightforward. Great, so they straightened that out: now, could they pull up his certificates from within the store? Of course not. [More]

Best Buy Has PC Game Sale, Forgets To Tell Stores About It

Best Buy Has PC Game Sale, Forgets To Tell Stores About It

Victor got an email from Best Buy telling him “up to 100″ PC games were on sale for members of the company’s Gamers Club, so he took his son down to their local store to see what was available. Nothing, that’s what, because the store hadn’t been told about the sale, even though it’s been going on for nearly a week.

Best Buy Shrinks Reward Zone Program

Best Buy Shrinks Reward Zone Program

Reader IfThenElvis forwarded us the following email he received alerting him to changes in the Reward Zone program from Best Buy. He adds, “I can’t tell if this is good new or not. I suspect not.” It’s not the end of the world or anything, but it definitely marks a slight constriction in the program.

Best Buy (Accidentally) Announces Yet Another "Elite" Reward Zone Level? "Premier Black?"

Best Buy (Accidentally) Announces Yet Another "Elite" Reward Zone Level? "Premier Black?"

Reader Andrew forwarded an email he just got from Best Buy letting him know that he now qualified for an even more special fantastic elite reward zone level. One in which he would be granted access to something called a “Premier Black Concierge.” We’re assuming this is like Reward Zone Silver but, more so.

Better Return Policy, Customer Service Available To Best Buy Customers Who Spend $2,500 Per Year

Better Return Policy, Customer Service Available To Best Buy Customers Who Spend $2,500 Per Year

Like shopping at Best Buy but don’t like their lack of customer service and crappy return policy? They’ve got an offer for you. Spend $2,500 per calendar year and you’ll be considered a “Reward Zone Program Premier Silver Member.” The benefits of this membership are immediately apparent. You’ll get your own dedicated customer service line that’s only for Premier Silver Members, and a more generous return policy as well. Why should good customer service be available to bad customers? We’ve got the text of a Best Buy Reward Zone Silver Training Document, inside.