It’s a big deal when Consumer Reports awards a “Don’t Buy” rating to a vehicle, and when it announced earlier today that the 2010 Lexus GX 460 should be avoided because of safety risks, the story started popping up all over the web. Now only 12 hours later, Lexus has announced that it is asking dealers to temporarily stop selling the vehicle while it looks into the situation, and that it’s taking the Consumer Reports claim “very seriously.” [More]
Jessica Palmer at the blog Bioephemera recently had a bad run-in with a bookseller on Amazon, which she talks about at great length in a post. The mistake she made, she says, was that she didn’t exercise due diligence in researching the seller for complaints, and she didn’t read through all the many reviews on Amazon to see if the negative ones demonstrated a pattern. But her bigger issue is that there’s still no way to shame a bad retailer the way local news stations do with local brick and mortar stores, which is why it’s so important to stick by your complaints once you make them. [More]
Yet again, business owners are accusing massive review site Yelp of extortion–and they’ve filed a class action lawsuit. This time, instead of guaranteeing positive reviews in exchange for cupcakes, the site is accused of contacting business owners and offering to remove their negative reviews for money. In a written statement, Yelp denied the allegations and noted, “Running a good business is hard; filing a lawsuit is easy.” [More]
The Daily Beast has published a short profile of Jeremy Selwyn, a web developer in Massachusetts who runs the snack food review website Taquitos.net. Selwyn started the site about ten years ago, and now he has nearly 4.5 thousand different entries on various chips, candies, pretzels, and whatever else can be combined with salt and flavored powder. Naturally I immediately checked out the “Worst Chips Ever” section, which includes an awful lot of sea creature flavored abominations. Apparently sour cream and clam isn’t a good idea for a chip. [More]
TechCrunch canned a teen intern for asking for a MacBook Air in order to do a post about a Startup, Inquisitr reports, pointing out the site’s founder and co-editor Michael Arrington throws the kid under the bus, hardly acknowledging the lack of managerial oversight that made the practice possible. [More]
Zagat, the popular consumer feedback-based restaurant review guide, now reviews wireless carriers as well, and they’ve released rankings on the four national carriers. The company surveyed 2,319 wireless consumers and then created Zagat-style scores in a variety of categories. Here are some of the highlights. [More]
Lehigh Pub, the restaurant in Pennsylvania that had two patrons arrested for not tipping, was blasted on Yelp in the past 24 hours or so by angry readers. Many of them weren’t customers, but heard about the arrests in the news and came to vote down the pub. As of this morning, it had an average of one star out of five.
Having taken JetBlue for the first time last week, I must say I throughly enjoy their services. First, I got a round-trip non-stop flight to Seattle for only $279.20, tax included. Awesome.
Finding a bad place to stay can ruin a trip, or even your entire impression of a city. Lacking personal recommendations, you may turn to online reviews to help you find a place to stay. But how can you tell shill reviews from real ones? Other than an air of general fakeness, AOL Travel tells you what to look for in hotel reviews specifically.