Company Retaliates For Bad Game Review With… Bad Reviews Of Reviewer's Novel

Company Retaliates For Bad Game Review With… Bad Reviews Of Reviewer's Novel

Writer Mike Murdock published a fantasy novel in 2008 that had a sudden uptick in reviews on Amazon.com a few weeks ago. Why the sudden popularity? Was it reviewed somewhere prominent? Made part of Oprah’s Book Club? Tweeted by Roger Ebert? Not exactly. Murdock also reviews video games, and recently published a very unfavorable review of the new Sega/High Voltage Software Wii game Conduit 2 on Joystiq. A High Voltage employee then sent a link to the book’s Amazon page to co-workers, urging them to read Murdock’s book and “return the favor.” Well, if a one-star review calling the book “below fan-fiction garbage” is a favor.
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Hey Online Shoppers, Please Don't Agree To Withdraw Negative Reviews

Hey Online Shoppers, Please Don't Agree To Withdraw Negative Reviews

Jessica Palmer at the blog Bioephemera recently had a bad run-in with a bookseller on Amazon, which she talks about at great length in a post. The mistake she made, she says, was that she didn’t exercise due diligence in researching the seller for complaints, and she didn’t read through all the many reviews on Amazon to see if the negative ones demonstrated a pattern. But her bigger issue is that there’s still no way to shame a bad retailer the way local news stations do with local brick and mortar stores, which is why it’s so important to stick by your complaints once you make them. [More]

Should Yelp Remove Reviews By Non Customers?

Should Yelp Remove Reviews By Non Customers?

Lehigh Pub, the restaurant in Pennsylvania that had two patrons arrested for not tipping, was blasted on Yelp in the past 24 hours or so by angry readers. Many of them weren’t customers, but heard about the arrests in the news and came to vote down the pub. As of this morning, it had an average of one star out of five.

Customers Fight Back Over Fake Amazon Reviews

Customers Fight Back Over Fake Amazon Reviews

We all know that Amazon’s review system is kind of a mess. It’s plagued by “professional reviewers,” reviews from friends, legitimately critical reviews that get yanked after complaints by angry fan groups, and—worst of all—fake reviews, usually written by employees of the manufacturer. Adam found a new fake reviewer named David Jacob, but what really caught our eye was how real Amazon shoppers have picked up on it and left a series of comments to warn future customers to stay away from Gamenamics.

Amazon Lets You Do The PR For Them

Amazon Lets You Do The PR For Them

Amazon.com is doing holiday PR a little differently this year. They’ve announced something called the “Holiday Customer Review Team,” which is comprised of “six of its top reviewers.”