Consumerist
credit cards
Angry Capital One CSR Closes Account For Asking Too Many Questions, Then Hangs Up On Customer
As much as we complain about customer service reps, it's wise to remember that they hold the advantage when it comes to your account. We don't know whether our reader Chris was too rude to his outsourced call-center buddy or whether the CSR was just having a really bad day, but apparently things got out of hand when Chris called in to find out what was going on with his credit card account.
When I asked for more details, the representative (who sounded like he was from India), took vengeance on my account and told me he was closing the account and that there was nothing I could do. When I asked for his manager, he said “There is nothing he can do, the account is closed.” —CLICK— And that was the sound of him hanging up the telephone.
Chris says the CSR didn't even read him any account closure notice first.
More »
Okay, who decided it would be funny to hack Comcast? DSLReports says, "Though there's no indication that user privacy is jeopardized, you may want to avoid using Comcast webmail until things have been completely cleared up. [
