(Jon Gos)

Ryanair CEO’s New Customer Service Strategy: Be Nice To People Instead Of Making Them Cry

Every time Ryanair’s CEO Michael “Seatbelts Don’t Matter” O’Leary opens his mouth, we’ve come to expect amusing things, usually about how much the airline doesn’t give a flying fig about customers. But O’Leary is trumpeting a turnaround today, something unprecedented for the airline: Being nice to customers. [More]