Old Navy Refunds Entire Coat Purchase Price When Buttons Fall Off

Old Navy Refunds Entire Coat Purchase Price When Buttons Fall Off

Old Navy produces solid, inexpensive clothing, but isn’t a brand that one normally associates with high-end customer service. Yet Ashley had such a great experience after a catastrophic coat button loss, she just had to share. She tells Consumerist that after some decorative buttons fell off her coat, the company simply gave her a store credit for the full purchase price of the coat. [More]