Jennifer invokes the name of The Consumerist when Scooba customer service starts back talking, and gets ‘em to bend over like lil’ robo bitches.
Reader George writes in because Macy’s asked his wife for her Social Security Number when she tried to return a pair of jeans she bought online with a gift card. No, she wasn’t trying to get cash back. Yes, she had all the documentation from Macys.com.
The tree is shedding needles and the cheap champagne hangover has faded along with your memory, which means it’s time to think about returning all those crappy gifts you got. Consumer Reports Shopping blog has some tips on making your returns happy:
The most common form of retail fraud is the return of stolen merchandise, and now, in the return season, is the time stores need to watch for it. And who pays the price? You. With stricter return policies. “According to most industry estimates, shoppers in the United States will return about $100 billion of merchandise this year, and about 9 percent of the returns will be fraudulent.”
Mouse Print’s got a roundup of some of the stricter return policies.
- Please tell me there’s a way to get our laptop back (and fixed) from Dell?
Costco is making its liberal return policies stricter, according to a little birdy. Previously, you could return anything, except computers, at anytime, with or without a receipt.
Our favorite? “Wardrobing.” This is the retail industry term describing the practice of a consumer wearing a piece of clothing once and returning it; it’s especially common with prom and other special-occasion attire. Yay for girls at a dance with the tag still on the dress. This was probably pretty common at our prom, which we did not attend. Actually, never mind that, the dresses probably still had the security tags on, if you know what we mean. —MEGHANN MARCO
Speaking of making returns, retailers are placing some serial returners on blacklists. This is mainly to prevent abuse, like these scammers who stole over a million dollars from Home Depot in fraudulent returns, but sometimes legitimate consumers can find themselves on the return blacklist. Based on first-hand experience, Become’s Pocket Change tells us how to get off the list. — BEN POPKEN
Retailers are getting stricter with their return policies this year. If you’re not hot about the Marshmallow Shooter or Toshiba SD-4990 DVD Player grams got you, keep the receipt and don’t take it out of the package. Here’s the return policies of some of the major retailers. — BEN POPKEN
After Meghann pitched her woe about getting a Woot!ed DVD player that wouldn’t turn on, we tried to convince her to do ship it back to Toshiba.
We’ve been a member of Woot since Feb ’05, but until the other day, we never saw anything we needed. Then our DVD player broke, and Woot had one, and it was like 40 bucks, and so we finally tried Woot!
A few weeks ago we posted about how instead of throwing out broken gear, try mailing it back to the manufacturer with a nice note, and they may just very well send you a new one.
Madam, this yarn is defective.
Reader John bought a Eureka vacuum cleaner from Bed Bath and Beyond in March. When the vacuum stopped working in August, John called Eureka. They asked that he get the vacuum repaired himself. John took said appliance to a local Brooklyn hole-in-the-wall repair place where it was “repaired” and by “repaired” we mean “stored for several days and returned.” From John’s email:
Bernard is pissed. Pissed that his new Champion Sports sneakers lacerated his heel. Pissed that he lost the receipt. Pissed that he couldn’t find a replacement shoe he liked. And pissed that the store credit he was issued by Champion Sports was then arbitrarily reclaimed. As Bernard wrote to Champion: