Lillian bought what she thought was a new phone from an eBay seller with a lot of great feedback. The longer she has it, though, the more evidence she finds that it’s probably not new. Sometimes buying electronics off of eBay is like slowly peeling an onion.
Regular readers of the site already know this, but we will tell you again anyway — in a liquidation “all sales are final” means just that. You will not get an exchange if your item is defective. Period. You lose. Good day, sir!
The Walmart in Norman, Oklahoma refused to accept bike returns until a district manager, acting on a reader tip, reminded the store that they were violating company policy. Reader Keia tried to return the “shoddily constructed,” “dangerous piece of garbage” for a bike that Walmart sold him, but an employee, backed by the store manager, explained that since Walmart could repair the bike, their return policy didn’t apply. That didn’t sound right, so Keia went over their heads…
Michael is happy to report that he got a really great resolution from Best Buy, who had sold his grandma a broken camera as new and then accused them of breaking it themselves. The shots of Best Buy employees Michael found on the camera, and the repugnant attitude he encountered when they tried to return it and disinterest when he complained to corporate multiple times, only made the story that much juicier. After Micheal’s story went up on Consumerist and hit Digg, Best Buy contacted him. Here’s what they did to make nice:
Did you know Guitar Center, Musician’s Friend, and “a few other online music retailers” all share the same centralized distribution center? That’s the explanation a Musician’s Friend CSR gave Mitch when he tried to solve the mystery of the dented, twisted-neck, not-even-from-the-right-store Fender Telecaster. It looks like Guitar Center shipped him another company’s returned item. That’s bad enough, but now Guitar Center says they won’t make good on his order because it’s beyond the 30 day return period. Hey, Guitar Center: What return period? Mitch never got the product he ordered in the first place.
Update: Musician’s Friend has responded with an apology.
Benny wanted to return a baby gift worth $19.98, but Macy’s refused to offer more $2.50. Benny didn’t have a gift receipt so Macy’s understandably refused to give him more than the product’s lowest advertised price—but when Benny tracked the item down on the shelf, it was selling for $19.98. When he asked where the product was selling for $2.50, he was told: “its not, the managers put in the lowest selling price, thats Macy’s policy!”
Dave bought his mother a Samsung digital photo frame for Christmas—Christmas a year ago, and it stopped working after just a few weeks. Since then, Dave has tried regular customer service and executive customer service, he’s waited on hold for up to 2 hours at a time, and he’s waited patiently for RMAs that are promised but never sent. Now it looks like he’s throwing in the towel: “I no longer have the time or energy to waste with them.” You win this battle, Samsung! But you do realize that Dave—a small business owner who has made large Samsung purchases in the past—will never buy another one of your products, right?
Returning something to Circuit City? All sales are final during the liquidation, but if you bought it between January 1st and the 16th, you have a 14-day return window. However, if you bought it before January 1st, the original 30-day policy still applies. Your cashier might not know this, though, and try to deny the return. That’s what happened to Jason today when he tried to return a hard drive.
Hector ordered one product from Hobbytron and received something else. He tried to contact them to arrange a return, but every avenue they offered didn’t work, or funneled him to an alternative method. He finally recieved an RMA from them, but no instructions or description of what happens next. Hobbytron is really busy right now, Hector! They don’t need your guff!
L.L. Bean just wants you to be happy, ok? Even if your unhappiness is entirely your own fault because you ordered the wrong size shirts and had them monogrammed. They don’t care. You will be happy or else.
A few weeks ago I wrote a peeved post about how I was mad that ALDO wasn’t refunding my money after sending me the wrong pair of sunglasses, broken. Instead, they seemed to be giving a sucker’s prize of only free shipping. My finger was quivering on the chargeback button, I said. But thanks to a few of your comments, I realized that while their wording was unclear about what the next action was supposed to be, ALDO had approved my return, I just needed to either ship it back to them or take it into a store. I did the latter, and they processed my refund promptly. Hooray.
Hasbro promised to replace a Nerf product that broke within minutes of being removed from its package, but that was back in October and Ed still hasn’t received anything.
Jen ordered a product on Amazon, but what arrived in the shipment was significantly less than what was promised.
Regarding this story, turns out, every year at this time, Target has an internal clash of the titans over whether or not to automatically print guest receipts, according to a former employee.
Some retailers are tightening their returning policies this year, while others are loosening them. ConsumerWorld tells you who’s naughty and nice this year.
Ever wonder why some places will engrave your electronics for free? It’s so you can’t return them. Really. That’s the reason. Returns of perfectly good, non-defective merchandise account for 95% of returns and “free engraving” is a cheap, easy way to ensure that that item won’t be coming back.