Best Buy Enters Customer's Home Without Permission

Best Buy Enters Customer's Home Without Permission

Michelle says that she explicitly told Best Buy’s delivery guys that she was 8 minutes away and that they were not to enter her home (her teenage son was there alone) until she arrived. Guess what she saw when she pulled up? [More]

Lady Foot Locker Wouldn't Let Me Keep My Receipt After A Return

Lady Foot Locker Wouldn't Let Me Keep My Receipt After A Return

Michael says Lady Foot Locker wouldn’t let him keep his receipt after he returned an item, and that this wasn’t the first time. He writes: [More]

Apple Genius Insults Customer, But Apple Corporate Steps In To Fix Things

Apple Genius Insults Customer, But Apple Corporate Steps In To Fix Things

Frank, one of the Geniuses at Tim’s nearby Apple store, was kind of an ass to Tim and his wife when they brought in their iMac to replace it. Luckily, a woman at Apple’s corporate office actually responded to Tim’s complaint and provided excellent customer service. [More]

Crazy Customer Makes Death Threat In GameStop, Gets Hauled Off By Police

Crazy Customer Makes Death Threat In GameStop, Gets Hauled Off By Police

A man in Michigan grew so angry that GameStop wouldn’t take back his Xbox without a receipt that he threatened to kill someone and went to get something from his vehicle. The GameStop clerk called 911, and “Four Troy police officers, armed with rifles, stormed into [the] Oakland Mall store” and subdued him. He had an illegal stun gun on him but no firearm. [More]

NewEgg Told Me My HDTV Isn't Broken Enough To Return

NewEgg Told Me My HDTV Isn't Broken Enough To Return

Israel says he ordered an HDTV from Newegg and wanted to return it once he discovered it had three dead pixels. In an online chat, a CSR told him the company wouldn’t replace the TV unless there were eight or more dead pixels. [More]

Vonage Sends 14 New Modems To Replace Customer's Broken One

Vonage Sends 14 New Modems To Replace Customer's Broken One

My Linh’s Vonage modem stopped working, so she called to request a replacement under the terms of her service agreement. Vonage was happy to oblige. So happy, in fact, that they sent her 14 modems instead of one via UPS—but then couldn’t figure out how to get UPS to come pick them up again. Hey, they do VOIP, not logistics.

*Guy Finds Customer Service For Bogs Walks On Water

*Guy Finds Customer Service For Bogs Walks On Water

Sergio writes in to gush about exchange service he received for Bogs waterproof shoes. The pair he ordered didn’t fit right, and the company sent him out another pair immediately, not even requiring him to send back the original order.

Man Twists Amazon's Arm, Gets It To Accept Money It Gave Away

Man Twists Amazon's Arm, Gets It To Accept Money It Gave Away

Joshua had a problem with Amazon. He and his wife bought Kindles, broke one and went for a return/exchange, in which the couple ended up with a new Kindle and $300 of Amazon’s money in its account.

Walmart Thinks Woman Is Laundry Soap Thief, Refuses Return

Walmart Thinks Woman Is Laundry Soap Thief, Refuses Return

When a soon-to-be mother realized she had bought the wrong laundry detergent at a New Mexico Walmart, she tried to return it. That didn’t work out so well, ending up with the store manager insinuating she was a con-artist who replaced the detergent with water.

Amazon Is Just Giving Money Away Now

Amazon Is Just Giving Money Away Now

It’s not often that we get an email from a reader complaining about a company that gives him money and won’t take it back, but with Amazon, anything is possible.

GM's Money Back Guarantee Comes With Lots Of Fine Print

GM's Money Back Guarantee Comes With Lots Of Fine Print

GM’s new 60-day money back guarantee (good through November 30th, 2009) on new car purchases sounds pretty straightforward—if you don’t want the car for any reason (it doesn’t have to be a good reason), you can bring it back. But it has a few rules that you should be aware of before your purchase, notes the Associated Press.

DeadlyDeal Neither Deadly Nor A Deal, Just Lame

DeadlyDeal Neither Deadly Nor A Deal, Just Lame

Brandon regrets having done business with DeadlyDeal.com earlier this year. He figured he “couldn’t go wrong” with his mystery box purchase—”after all, my dealings with Woot.com had all been more than satisfactory so far.” But DeadlyDeal is no Woot, friends. Well, except maybe in the creative writing department, because there’s no way those DeadlyDeal customer testimonies (“Thanks for my free iPhone!”) are legit.

Retail Return Databases: Fraud Deterrent Or Privacy Nightmare?

Retail Return Databases: Fraud Deterrent Or Privacy Nightmare?

No shopper wants higher prices because of excessive return fraud, but many people aren’t comfortable having their driver’s license scanned when making a return at the store, either. We’ve covered the reasons for this before, but Retail Customer Experience took a closer look.

Best Buy Will Bribe Customers To Keep Their New Fat PS3s

Best Buy Will Bribe Customers To Keep Their New Fat PS3s

The PS3 Slim is hitting stores next week, or even sooner at some stores, so it’s natural that recent buyers of older-model, fatter, more expensive PS3s will be returning their consoles en masse.

Apple Sells Old Laptop, Wants Customer To Pay To Fix Problem

Apple Sells Old Laptop, Wants Customer To Pay To Fix Problem

Will thought he was buying the newest MacBook Pro model—that’s what it said on the box and on the receipt. After he’d set it up, he discovered it was a previous model, so he took it back to the glass box Apple Store on Fifth Ave in NYC to get the version he paid for. Now Apple wants him to pay $100 to transfer his data over to the new laptop. But hey, he shouldn’t complain, because they’re “waiving” the restocking fee!

Motherhood Maternity Misplaces Misdirected Merchandise

Motherhood Maternity Misplaces Misdirected Merchandise

Three months ago, I ordered a batch of maternity clothes from the Gap and Motherhood Maternity. Unfortunately, when I returned the pieces that didn’t fit – I mixed up the returns! The Gap immediately returned the shipment meant for Motherhood, but Motherhood did not. In emails they have claimed to have 1. never received it (I sent the UPS delivering confirmation), then they claimed to have sent it back (I asked for tracking info what was never supplied), then they just quit answering emails. I reported them to the BBB saying – yes, this was my mistake but they still should have returned it – and they told the BBB that no proof was every supplied that the items were sent to them (I resent the email thread and the delivery confirmation).

Watch Out For Throttling If You're On A Blockbuster Rental Plan

Watch Out For Throttling If You're On A Blockbuster Rental Plan

Robert’s recent experience with his local Blockbuster just underscores how ill-equipped the rental chain is to compete against Netflix and new-star-on-the-block Redbox. Whether Robert has caught them deliberately throttling his account, or he’s just the victim of a poorly implemented system, it’s not the kind of customer experience you should have to settle for anymore.

Why Is This Store Scanning My Driver's License?

Why Is This Store Scanning My Driver's License?

Ed went to return a pair of shoes to Finish Line because they were the wrong size. As part of the exchange, the sales associate took Ed’s driver’s license and scanned it, and he wondered why.