Travis has a rich tradition of an annual bottle of scotch at Christmas, a tradition that was nearly shattered along with his bottle when it slipped from its box. Luckily Costco has an even longer and richer tradition of being really cool about refunds. [More]
returns
OfficeMax Needs To Get Its Story Straight Before Selling Any More RAM
By 10.14.10
Daniel writes that a recent experience with OfficeMax taught him an important lesson: don’t believe a damn word of what anyone at this particular OfficeMax says. A store employee assured Daniel that he knew what type of RAM was the correct one for his Macbook Pro…and was wrong. When Daniel tried to return the RAM, a manager told him that opened RAM couldn’t be returned, but he could dispute the charge with his credit card company…but the chargeback was denied, with OfficeMax claiming that Daniel should have taken the item back to the store. [More]
Woman Finds Sleeping Pills In Beef Bought At Walmart
By 9.23.10
Butcher! There’s a sleeping pill in my beef! A woman is upset after buying meat at Walmart for stroganoff, only to crack open the beef and find two sleeping pills inside. [More]
Hobby Lobby's Return Policy: We Don't Have To Take Back Anything
By 9.14.10
Michael says the first bullet point on the Return Policy plaque at his local Hobby Lobby (and also online) reads, “If for any reason you need to return merchandise purchased at Hobby Lobby, please return the product with the original sales receipt within 60 days of purchase.” That sounds great–you can shop with confidence that they’ll handle returns without too much trouble–but the reality is that the store can and will refuse any return, with or without a receipt, if someone there thinks it might lose them money in the short term. [More]
You Can Get Any 42" Samsung Plasma TV From Target, As Long As It's Smashed
By 9.14.10
Steve’s TV buying experience with Target has not gone well. If he wants to try this a third time, the store is more than willing to let him, but they say he has to pay full price now and there’s still no guarantee a broken TV won’t show up on his doorstep. [More]
Overstock Accepts Returned Sony Reader But Charges $93.41 For Missing USB Cable
By 8.8.10
If you ever wondered why Sony eBook readers cost so much, it’s apparently because of the included mini USB cable—at least according to Overstock.com. When reader Matt forgot to include the cable when returning his $147 Sony Reader Touch Edition, Overstock smacked him with a $93.41 charge. [More]
American Eagle Wants A Note From Charles Schwab Before They'll Accept My $15 Return
By 6.30.10
Tiffany tells Consumerist that she thought that returning a pair of $15 sunglasses to an American Eagle store would be a simple transaction. This seems sensible enough. What she didn’t know that her bank issuing her a new credit card was simply too much for the chain’s computers. Bringing in her credit card statement wasn’t enough, and now store employees now insist that she have her bank issue her a personalized letter in order to issue the refund. [More]
Customer Stunned When Routine Transaction Goes Smoothly
By 4.8.10
Reader Danielle has written in absolutely shocked that a basic return/exchange went smoothly. We think this says a lot about the state of things. [More]
Report: Apple Offering 15% Buyout For Yellow-Screened iMacs
By 2.4.10
Gizmodo is reporting today that Apple is offering a 15% “refund bonus” to some customers who return one of the numerous 27″ iMacs with a nasty yellow tinge to their beautiful big screens. iMacs are not cheap, so that’s at least $250 depending on your computer’s configuration. [More]
Best Buy Sells Box With Wrong Hard Drive, Shrugs
By 1.24.10
Tony writes that he purchased a Western Digital hard drive from Best Buy this weekend, but not the hard drive he had thought. When he opened the box, he discovered that it contained a different hard drive entirely–not quite a Box of Crap, but still not what he had paid for. But Best Buy stood firm, admitting there was nothing they could do. [More]
Wash Your New Clothes In Case Someone Wore Them And Returned Them
By 1.21.10
Okay, honestly this sort of stuff doesn’t really bother me, but if you’re a neat freak or just enjoy making gross-out faces when it comes to biology, remember to always wash your new clothes before you wear them. Good Morning America tested some new blouses, pants, a jacket, and underwear to see what sort of grime they could find. Here’s a tease about the results: the term “vaginal organisms” is mentioned at one point. [More]
Apple Customers Growing Frustrated Over Defective 27-Inch iMacs
By 1.14.10
Some unlucky iMac owners are still having problems with the screens on their new 27″ models, including a writer for TechCrunch and another for Gizmodo. TechCrunch offers a DIY tip for dealing with the screen while you decide whether to return the product. Gizmodo, however, is warning readers not to buy an iMac until Apple can demonstrate that the problem has been resolved. [More]
Toys R Us: No Exchange On That Gift Without A Receipt
By 1.12.10
Apparently Toys R Us has a policy that says that even unopened video games that still have the Toys R Us price tag on them cannot be exchanged without a receipt. No exceptions. [More]
Best Buy Enters Customer's Home Without Permission
By 12.29.09
Michelle says that she explicitly told Best Buy’s delivery guys that she was 8 minutes away and that they were not to enter her home (her teenage son was there alone) until she arrived. Guess what she saw when she pulled up? [More]
Lady Foot Locker Wouldn't Let Me Keep My Receipt After A Return
By 12.29.09
Michael says Lady Foot Locker wouldn’t let him keep his receipt after he returned an item, and that this wasn’t the first time. He writes: [More]
Apple Genius Insults Customer, But Apple Corporate Steps In To Fix Things
By 12.23.09
Frank, one of the Geniuses at Tim’s nearby Apple store, was kind of an ass to Tim and his wife when they brought in their iMac to replace it. Luckily, a woman at Apple’s corporate office actually responded to Tim’s complaint and provided excellent customer service. [More]
Crazy Customer Makes Death Threat In GameStop, Gets Hauled Off By Police
By 12.3.09
A man in Michigan grew so angry that GameStop wouldn’t take back his Xbox without a receipt that he threatened to kill someone and went to get something from his vehicle. The GameStop clerk called 911, and “Four Troy police officers, armed with rifles, stormed into [the] Oakland Mall store” and subdued him. He had an illegal stun gun on him but no firearm. [More]
