Costco's Lifetime Return Policy Only Applies To Actual
Members

Costco's Lifetime Return Policy Only Applies To Actual Members

When one of the suitcases from Jon’s decade-old Kirkland (Costco house brand) luggage set broke, he didn’t fret. Why, Costco has one of the greatest return policies in the world! Maybe in the universe! When he attempted to bring the item back, though, he learned the hard way that the famed warranty only applies to the original member who bought the item. Which can be a little awkward when the item was a gift. [More]

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

After Bill’s story of spending 400 minutes in Dell Hell to get his dead laptop replaced went up on Consumerist, Dell gave him a call [More]

Man's 400 Minutes In Dell Hell Could Cost Them Millions

Man's 400 Minutes In Dell Hell Could Cost Them Millions

By pissing off this one customer, Dell may have lost millions of dollars. Bill is a corporate account holder and a consultant who makes recommendations to Fortune 500 companies on how to spend their IT money. Usually he recommends Dell, but after his trip to Dell Hell, that will no longer be the case. [More]

A Sprint Phone Upgrade Is Immutable, Never To Be Undone

A Sprint Phone Upgrade Is Immutable, Never To Be Undone

If you upgrade your mobile phone, then return the new phone because software problems render it unusable, does this mean that you’ve used up your upgrade and cannot receive a new subsidized phone again for the term of your current contract? Based on reader Jason’s experience…yeah, that’s pretty much it. [More]

Why Does Best Buy Need My ID To Return A Purchase?

Why Does Best Buy Need My ID To Return A Purchase?

A number of readers have written to us expressing concern over Best Buy’s recently implemented policy to require a photo ID when returning all in-store purchases. The readers noted that the store wasn’t just glancing at their IDs to check against the receipt but that they were inputting data into their system. Curious what was going on, we decided to ask Best Buy about their new policy. [More]

REI Ate My $385.04 Store Credit Like So Much Trail
Mix

REI Ate My $385.04 Store Credit Like So Much Trail Mix

REI, the outdoors equipment co-op, has a very generous return policy. Brandon returned something and received a store credit in return, but can’t actually exchange it for merchandise. Company representatives told him that the credit still exists, but is mysteriously “on hold” – but no one knows why, or what that means. [More]

Verizon Good At Overbilling, Not So Much The Other Stuff

Verizon Good At Overbilling, Not So Much The Other Stuff

Elliot has been to heck and back with Verizon. His Samsung Rogue refused to charge, so he got them to replace it with a refurbished one. The “new” phone began randomly shutting off by itself. Elliot got Verizon to give him a full replacement, but they mailed it to his old address. After more shipping woes, he finally got a working phone. Then his bill arrives, about $1,000 higher than it’s supposed to be. [More]

Holiday Cat's Big List Of Return Policies

Holiday Cat's Big List Of Return Policies

Hey kids, Holiday Cat here. I’m taking a break from looking out the window and purring with my eyes shut as people fall down in the snow to start getting my holiday gift return strategy together. Yes, it seems that some people forgot that I hate catnip and love sardines. But before I rush out, I like to know everyone’s return policies to avoid any embarrassing situations at the cash register that might result in my back arched and hair standing on end. [More]

Is It Impolite To Return Or Exchange Gifts?

Is It Impolite To Return Or Exchange Gifts?

Returning gifts can be a tricky and sensitive proposition, especially if the gift is from a loved one who really thought they had found just the right thing for you. So to help you navigate this minefield, we turned to etiquette expert Anna Post of the Emily Post Institute for advice. [More]

Get A Gift From Target? Guard The Receipt Carefully

Get A Gift From Target? Guard The Receipt Carefully

When giving or receiving gifts from Target, keep careful track of the gift receipt. If you don’t, the store’s policies might cause you to lose some money, then feel some rage. That’s what happened to Chris when he exchanged a set of sheets that were the wrong size. Even though he swapped them for a smaller (and thus cheaper) set, he had to pay Target extra for the privilege. [More]

Target Sold Returned Product With Free Bonus: Someone's Address

Target Sold Returned Product With Free Bonus: Someone's Address

Dana bought a fake Christmas tree at Target and realized a UPS label bearing another woman’s address was still on the box. [More]

Costco Replaces Scotch Bottle, Saves Christmas

Costco Replaces Scotch Bottle, Saves Christmas

Travis has a rich tradition of an annual bottle of scotch at Christmas, a tradition that was nearly shattered along with his bottle when it slipped from its box. Luckily Costco has an even longer and richer tradition of being really cool about refunds. [More]

OfficeMax Needs To Get Its Story Straight Before Selling Any More RAM

OfficeMax Needs To Get Its Story Straight Before Selling Any More RAM

Daniel writes that a recent experience with OfficeMax taught him an important lesson: don’t believe a damn word of what anyone at this particular OfficeMax says. A store employee assured Daniel that he knew what type of RAM was the correct one for his Macbook Pro…and was wrong. When Daniel tried to return the RAM, a manager told him that opened RAM couldn’t be returned, but he could dispute the charge with his credit card company…but the chargeback was denied, with OfficeMax claiming that Daniel should have taken the item back to the store. [More]

Woman Finds Sleeping Pills In Beef Bought At Walmart

Woman Finds Sleeping Pills In Beef Bought At Walmart

Butcher! There’s a sleeping pill in my beef! A woman is upset after buying meat at Walmart for stroganoff, only to crack open the beef and find two sleeping pills inside. [More]

Hobby Lobby's Return Policy: We Don't Have To Take Back Anything

Hobby Lobby's Return Policy: We Don't Have To Take Back Anything

Michael says the first bullet point on the Return Policy plaque at his local Hobby Lobby (and also online) reads, “If for any reason you need to return merchandise purchased at Hobby Lobby, please return the product with the original sales receipt within 60 days of purchase.” That sounds great–you can shop with confidence that they’ll handle returns without too much trouble–but the reality is that the store can and will refuse any return, with or without a receipt, if someone there thinks it might lose them money in the short term. [More]

You Can Get Any 42" Samsung Plasma TV From Target, As Long As It's Smashed

You Can Get Any 42" Samsung Plasma TV From Target, As Long As It's Smashed

Steve’s TV buying experience with Target has not gone well. If he wants to try this a third time, the store is more than willing to let him, but they say he has to pay full price now and there’s still no guarantee a broken TV won’t show up on his doorstep. [More]

Overstock Accepts Returned Sony Reader But Charges $93.41
For Missing USB Cable

Overstock Accepts Returned Sony Reader But Charges $93.41 For Missing USB Cable

If you ever wondered why Sony eBook readers cost so much, it’s apparently because of the included mini USB cable—at least according to Overstock.com. When reader Matt forgot to include the cable when returning his $147 Sony Reader Touch Edition, Overstock smacked him with a $93.41 charge. [More]

American Eagle Wants A Note From Charles Schwab Before They'll Accept My $15 Return

American Eagle Wants A Note From Charles Schwab Before They'll Accept My $15 Return

Tiffany tells Consumerist that she thought that returning a pair of $15 sunglasses to an American Eagle store would be a simple transaction. This seems sensible enough. What she didn’t know that her bank issuing her a new credit card was simply too much for the chain’s computers. Bringing in her credit card statement wasn’t enough, and now store employees now insist that she have her bank issue her a personalized letter in order to issue the refund. [More]