Verizon Good At Overbilling, Not So Much The Other Stuff

Verizon Good At Overbilling, Not So Much The Other Stuff

Elliot has been to heck and back with Verizon. His Samsung Rogue refused to charge, so he got them to replace it with a refurbished one. The “new” phone began randomly shutting off by itself. Elliot got Verizon to give him a full replacement, but they mailed it to his old address. After more shipping woes, he finally got a working phone. Then his bill arrives, about $1,000 higher than it’s supposed to be. [More]

Holiday Cat's Big List Of Return Policies

Holiday Cat's Big List Of Return Policies

Hey kids, Holiday Cat here. I’m taking a break from looking out the window and purring with my eyes shut as people fall down in the snow to start getting my holiday gift return strategy together. Yes, it seems that some people forgot that I hate catnip and love sardines. But before I rush out, I like to know everyone’s return policies to avoid any embarrassing situations at the cash register that might result in my back arched and hair standing on end. [More]

Is It Impolite To Return Or Exchange Gifts?

Is It Impolite To Return Or Exchange Gifts?

Returning gifts can be a tricky and sensitive proposition, especially if the gift is from a loved one who really thought they had found just the right thing for you. So to help you navigate this minefield, we turned to etiquette expert Anna Post of the Emily Post Institute for advice. [More]

Get A Gift From Target? Guard The Receipt Carefully

Get A Gift From Target? Guard The Receipt Carefully

When giving or receiving gifts from Target, keep careful track of the gift receipt. If you don’t, the store’s policies might cause you to lose some money, then feel some rage. That’s what happened to Chris when he exchanged a set of sheets that were the wrong size. Even though he swapped them for a smaller (and thus cheaper) set, he had to pay Target extra for the privilege. [More]

Target Sold Returned Product With Free Bonus: Someone's Address

Target Sold Returned Product With Free Bonus: Someone's Address

Dana bought a fake Christmas tree at Target and realized a UPS label bearing another woman’s address was still on the box. [More]

Costco Replaces Scotch Bottle, Saves Christmas

Costco Replaces Scotch Bottle, Saves Christmas

Travis has a rich tradition of an annual bottle of scotch at Christmas, a tradition that was nearly shattered along with his bottle when it slipped from its box. Luckily Costco has an even longer and richer tradition of being really cool about refunds. [More]

OfficeMax Needs To Get Its Story Straight Before Selling Any More RAM

OfficeMax Needs To Get Its Story Straight Before Selling Any More RAM

Daniel writes that a recent experience with OfficeMax taught him an important lesson: don’t believe a damn word of what anyone at this particular OfficeMax says. A store employee assured Daniel that he knew what type of RAM was the correct one for his Macbook Pro…and was wrong. When Daniel tried to return the RAM, a manager told him that opened RAM couldn’t be returned, but he could dispute the charge with his credit card company…but the chargeback was denied, with OfficeMax claiming that Daniel should have taken the item back to the store. [More]

Woman Finds Sleeping Pills In Beef Bought At Walmart

Woman Finds Sleeping Pills In Beef Bought At Walmart

Butcher! There’s a sleeping pill in my beef! A woman is upset after buying meat at Walmart for stroganoff, only to crack open the beef and find two sleeping pills inside. [More]

Hobby Lobby's Return Policy: We Don't Have To Take Back Anything

Hobby Lobby's Return Policy: We Don't Have To Take Back Anything

Michael says the first bullet point on the Return Policy plaque at his local Hobby Lobby (and also online) reads, “If for any reason you need to return merchandise purchased at Hobby Lobby, please return the product with the original sales receipt within 60 days of purchase.” That sounds great–you can shop with confidence that they’ll handle returns without too much trouble–but the reality is that the store can and will refuse any return, with or without a receipt, if someone there thinks it might lose them money in the short term. [More]

You Can Get Any 42" Samsung Plasma TV From Target, As Long As It's Smashed

You Can Get Any 42" Samsung Plasma TV From Target, As Long As It's Smashed

Steve’s TV buying experience with Target has not gone well. If he wants to try this a third time, the store is more than willing to let him, but they say he has to pay full price now and there’s still no guarantee a broken TV won’t show up on his doorstep. [More]

Overstock Accepts Returned Sony Reader But Charges $93.41
For Missing USB Cable

Overstock Accepts Returned Sony Reader But Charges $93.41 For Missing USB Cable

If you ever wondered why Sony eBook readers cost so much, it’s apparently because of the included mini USB cable—at least according to Overstock.com. When reader Matt forgot to include the cable when returning his $147 Sony Reader Touch Edition, Overstock smacked him with a $93.41 charge. [More]

American Eagle Wants A Note From Charles Schwab Before They'll Accept My $15 Return

American Eagle Wants A Note From Charles Schwab Before They'll Accept My $15 Return

Tiffany tells Consumerist that she thought that returning a pair of $15 sunglasses to an American Eagle store would be a simple transaction. This seems sensible enough. What she didn’t know that her bank issuing her a new credit card was simply too much for the chain’s computers. Bringing in her credit card statement wasn’t enough, and now store employees now insist that she have her bank issue her a personalized letter in order to issue the refund. [More]

Customer Stunned When Routine Transaction Goes Smoothly

Customer Stunned When Routine Transaction Goes Smoothly

Reader Danielle has written in absolutely shocked that a basic return/exchange went smoothly. We think this says a lot about the state of things. [More]

Report: Apple Offering 15% Buyout For Yellow-Screened iMacs

Report: Apple Offering 15% Buyout For Yellow-Screened iMacs

Gizmodo is reporting today that Apple is offering a 15% “refund bonus” to some customers who return one of the numerous 27″ iMacs with a nasty yellow tinge to their beautiful big screens. iMacs are not cheap, so that’s at least $250 depending on your computer’s configuration. [More]

Best Buy Sells Box With Wrong Hard Drive, Shrugs

Best Buy Sells Box With Wrong Hard Drive, Shrugs

Tony writes that he purchased a Western Digital hard drive from Best Buy this weekend, but not the hard drive he had thought. When he opened the box, he discovered that it contained a different hard drive entirely–not quite a Box of Crap, but still not what he had paid for. But Best Buy stood firm, admitting there was nothing they could do. [More]

Wash Your New Clothes In Case Someone Wore Them And Returned Them

Wash Your New Clothes In Case Someone Wore Them And Returned Them

Okay, honestly this sort of stuff doesn’t really bother me, but if you’re a neat freak or just enjoy making gross-out faces when it comes to biology, remember to always wash your new clothes before you wear them. Good Morning America tested some new blouses, pants, a jacket, and underwear to see what sort of grime they could find. Here’s a tease about the results: the term “vaginal organisms” is mentioned at one point. [More]

Apple Customers Growing Frustrated Over Defective 27-Inch iMacs

Apple Customers Growing Frustrated Over Defective 27-Inch iMacs

Some unlucky iMac owners are still having problems with the screens on their new 27″ models, including a writer for TechCrunch and another for Gizmodo. TechCrunch offers a DIY tip for dealing with the screen while you decide whether to return the product. Gizmodo, however, is warning readers not to buy an iMac until Apple can demonstrate that the problem has been resolved. [More]

Toys R Us: No Exchange On That Gift Without A Receipt

Toys R Us: No Exchange On That Gift Without A Receipt

Apparently Toys R Us has a policy that says that even unopened video games that still have the Toys R Us price tag on them cannot be exchanged without a receipt. No exceptions. [More]