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If You Get Screwed By eBay Seller, Complain Within 45 Days Or Forever Hold Your Peace

When you pay for something on eBay but it never arrives, you’d expect that eBay would be on your side and work to get your money back. That might be true, if you plead your case within 45 days of making the purchase. [More]

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Home Depot Employee Accused Of Making $26,000 Off Of Fake Returns

We’ve heard of shoplifters trying to “return” products they never actually purchased for cash. And we’ve heard of employees pretending to enter a return and then taking that returned item and fencing it. But this may be the first time we’ve heard of a retail employee using customer’s personal info to cook up fake returns for illicit profit. [More]

The all new iPad?

Check To Make Sure Your iPad Box Isn’t Full Of Notebooks Before You Leave The Store

Once again, a consumer plunks down hard-earned cash for a pricey electronic device, only to find out later that the box is full of something completely useless. And since she had the gall to wait until she got home, the folks at her local Walmart all but accused her of trying to pull a scam. [More]

Saucony Wins Dedicated Customer By Replacing Worn-Out Sneaker Without Hassle

Saucony Wins Dedicated Customer By Replacing Worn-Out Sneaker Without Hassle

It’s Friday, the Olympics are starting, the sun is shining (though maybe a bit too much for some folks) and well… like we said, it’s Friday. So let’s start the weekend off with a story of a company that looked at a customer’s complaint, dealt with it quickly and without hassle, and earned a loyal supporter in the process. [More]

Best Buy Scans Customer's ID, Tells Him He's Returned Too Many Items

Best Buy Scans Customer's ID, Tells Him He's Returned Too Many Items

In early 2011, Best Buy began requiring a photo ID with all product returns, even if you had the receipt. As we noted at the time, it wasn’t just to make sure that you were the person who made the purchase; it was also intended to identify people who had a history of returning items. Now a man in Connecticut is finding out just what it takes to end up on the retailer’s bad side. [More]

Best Buy Manager Dismisses Best Buy Twitter Customer Service, Says "It Could Be Anybody"

Best Buy Manager Dismisses Best Buy Twitter Customer Service, Says "It Could Be Anybody"

Consumerist reader Jonathan recently received a box set of CDs from his brother for Christmas. Unfortunately, one of the CDs that was supposed to be in the box was nowhere to be found. Compounding the problem, his brother had lost the receipt. Oh, and did we mention he made the mistake of buying the box set at Best Buy? [More]

How Long Should You Expect To Wait For Refunds From Online Retailers?

How Long Should You Expect To Wait For Refunds From Online Retailers?

We are now three days into the official Holiday Returns & Exchanges Season, and while those shoppers who paid a little more — and put on pants — to go shopping at bricks-and-mortar stores, it’s usually just a matter of waiting in line to get your refund. But for gift-givers who did their buying online this year, that wait for a refund could be anywhere from a few days to several weeks. [More]

How An Attempt To Return TV To Best Buy Left Man With No TV And No Refund

How An Attempt To Return TV To Best Buy Left Man With No TV And No Refund

Eli thought he could just walk into a Best Buy with a TV and a gift receipt and walk out with a refund or store credit. But this is Best Buy, where nothing ever ends up the way it’s supposed to. [More]

More Shoppers "Renting" Electronics From Retailers

More Shoppers "Renting" Electronics From Retailers

A new study shows that a growing number of electronics purchases — up to one in five — are being returned to retailers, and that a large majority of the items returned as defective are in fact perfectly fine. [More]

Returning Wedding Gifts To Walmart: Not All That Easy

Returning Wedding Gifts To Walmart: Not All That Easy

The greeters aren’t the only ones at Walmart who demand your receipt. If you’ve registered for your wedding or other gift-lavishing occasion at there, know this: Wally World treats registry returns without a gift receipt as returns without a receipt. Even though they’ve got your registry right there, showing that someone else bought the item for you and precisely who bought it. Nope, being a registry item isn’t good enough. Reader Chris shared his sad tale, which ends with him being stuck with an air compressor and an awful lot of Walmart gift cards. [More]

Fashion's Night Out: Dolce & Gabbana Made Kids Buy $35 Lipgloss To Get Bieber Autograph.

Fashion's Night Out: Dolce & Gabbana Made Kids Buy $35 Lipgloss To Get Bieber Autograph.

Shoppers have figured out that Fashion’s Night Out in New York is a great time to scoop up freebies, like tshirts, prizes and free champagne. But in a recessionary move, this year retailers are making attendees pay a price if they wanted the privilege of attending their promotions and getting celebrity autographs. At Dolce & Gabbana, kids were told that they could buy a $35 tube of lipgloss to get Justin Bieber’s autograph, but then he only popped down the stairs to sing one cover song. Then he sped back upstairs without signing anything. [More]

Costco Lets Man Return 5-Year-Old Suitcase With Broken Wheel

Costco Lets Man Return 5-Year-Old Suitcase With Broken Wheel

DrRonster was inspired by a recent Consumerist post about a guy who couldn’t take advantage of Costco’s famed warranty because he wasn’t a member. The “Ronster” went to take his own suitcase in for a refund. The suitcase has a broken wheel and is five years old, yet his venture was met with success, as he is a Costco member. [More]

Costco's Lifetime Return Policy Only Applies To Actual Members

Costco's Lifetime Return Policy Only Applies To Actual Members

When one of the suitcases from Jon’s decade-old Kirkland (Costco house brand) luggage set broke, he didn’t fret. Why, Costco has one of the greatest return policies in the world! Maybe in the universe! When he attempted to bring the item back, though, he learned the hard way that the famed warranty only applies to the original member who bought the item. Which can be a little awkward when the item was a gift. [More]

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

After Bill’s story of spending 400 minutes in Dell Hell to get his dead laptop replaced went up on Consumerist, Dell gave him a call [More]

Man's 400 Minutes In Dell Hell Could Cost Them Millions

Man's 400 Minutes In Dell Hell Could Cost Them Millions

By pissing off this one customer, Dell may have lost millions of dollars. Bill is a corporate account holder and a consultant who makes recommendations to Fortune 500 companies on how to spend their IT money. Usually he recommends Dell, but after his trip to Dell Hell, that will no longer be the case. [More]

A Sprint Phone Upgrade Is Immutable, Never To Be Undone

A Sprint Phone Upgrade Is Immutable, Never To Be Undone

If you upgrade your mobile phone, then return the new phone because software problems render it unusable, does this mean that you’ve used up your upgrade and cannot receive a new subsidized phone again for the term of your current contract? Based on reader Jason’s experience…yeah, that’s pretty much it. [More]

Why Does Best Buy Need My ID To Return A Purchase?

Why Does Best Buy Need My ID To Return A Purchase?

A number of readers have written to us expressing concern over Best Buy’s recently implemented policy to require a photo ID when returning all in-store purchases. The readers noted that the store wasn’t just glancing at their IDs to check against the receipt but that they were inputting data into their system. Curious what was going on, we decided to ask Best Buy about their new policy. [More]

REI Ate My $385.04 Store Credit Like So Much Trail Mix

REI Ate My $385.04 Store Credit Like So Much Trail Mix

REI, the outdoors equipment co-op, has a very generous return policy. Brandon returned something and received a store credit in return, but can’t actually exchange it for merchandise. Company representatives told him that the credit still exists, but is mysteriously “on hold” – but no one knows why, or what that means. [More]