When GPS Suction Cup Won't Suck, TomTom's Customer Service Does

When GPS Suction Cup Won't Suck, TomTom's Customer Service Does

To be fair, it’s not that the customer service agents that Dave spoke to at TomTom were unfriendly. It’s just that their RMA process is needlessly complicated. He received a defective suction cup thingy with his GPS unit, and called up the company so they could send him a new one. He spent more than an hour on the phone with various customer service reps to get a replacement. How much did TomTom spend paying their employees to verify that Dave was, indeed, eligible to receive a small piece of plastic that’s not very useful when one doesn’t already own a TomTom GPS? [More]