Caught Between Newegg And ASUS With A Defective Tablet

Caught Between Newegg And ASUS With A Defective Tablet

Sara is stuck. Almost two months ago, she ordered an ASUS tablet from Newegg. Shortly after she began using it, it had problems recognizing the dock that turns it into a notebook computer, and some minor video issues. She called up ASUS for technical help, and they instructed her to send it to them for repair. They couldn’t duplicate the issue, so they shipped it back to her after hanging on to it for three weeks. By then, it was even more broken than when she originally shipped it, and by then Newegg’s return period had ended. She should have returned it to Newegg in the first place, but didn’t know that at the time. What should she do now? [More]