returns and exchanges

Best Buy Customer Service Has No Idea How Actual Best Buy Stores Work

Best Buy Customer Service Has No Idea How Actual Best Buy Stores Work

That headline is not what one might call “surprising.” But when Noelle’s mom found an old, unopened charger bought at Best Buy and still had the receipt, the nice representative on the phone advised her to visit a brick-and-mortar store where they could “buy back” the item instead of accepting it as a return. Except there isn’t any such program, so the duo wasted their time and had to, you know, go to Best Buy. Poor things. [More]