Best Buy Doesn’t Want You To Know They Take Returns Without A Receipt

Best Buy Doesn’t Want You To Know They Take Returns Without A Receipt

Every store has two sets of policies: the official ones distributed to customers, and the policies from the other end that employees learn in training. A source inside Best Buy contacted us recently to explain how it’s possible to return items to Best Buy without a receipt. Yes, it is possible. No, customers aren’t supposed to know that. [More]

The Good, Bad & Ugly Of Stores’ Holiday Return Policies

The Good, Bad & Ugly Of Stores’ Holiday Return Policies

As much as we’d all love to believe that everything we give to our loved ones — and everything we receive from them — this holiday season will be exactly what we want and need, and that it will fit our bodies and/or be compatible with everything we already own. But odds are that a lot of us will be returning at least one thing to a store in the days and weeks after Christmas, so it helps to know retailers’ return policies. [More]

How Does An Unlimited Return Policy Help L.L. Bean?

How Does An Unlimited Return Policy Help L.L. Bean?

This summer, outdoors equipment co-op REI made a change: they cut back on their return policy. They no longer accept any item back for any reason indefinitely. Other companies continue the practice, most notably L.L. Bean and Costco. It must be expensive and there must be customers who abuse it. So why do they do it? [More]

(Chris Rief aka Spodie Odie)

REI Revises Return Policy: Must Be Within 1 Year Of Purchase

REI is a retailer of outdoor equipment and claims to be the world’s largest consumer co-op. They’re also famous for their generous return policy, similar to that of Consumerist favorites like L.L. Bean and Costco: they’ll take anything back for just about any reason, indefinitely. At least, they used to. That policy changes, as of today. [More]

You have 8 hours to decide whether to keep this sleeve.

The Return Period On This iPad Sleeve Is Surprisingly Short

Cheryl picked up an iPad sleeve from Target on Christmas clearance, because apparently no one buys iPads during the rest of the year. Great! What if she grabbed the wrong one or had to return it for another reason? Too bad, says Target. She bought the sleeve on January 4th and they gave her only until the 5th to return it. [More]

I Bought My TV In 2006, Costco's 2006 Electronics Return Policy Should Apply

I Bought My TV In 2006, Costco's 2006 Electronics Return Policy Should Apply

A few years ago, Costco changed its famously generous return policy when it comes to electronics. Customers have only ninety days to bring back gadgets that break or don’t make them happy, unlike the previous seemingly infinite return policy. Nick, however, bought his Vizio TV from Costco before the return policy changed. Back when he had as long as he wanted to bring it back. Now the six-year-old set won’t turn on, and he thinks that Costco should take the set back for a refund, which was the policy at the time he purchased it. [More]

How Walmart Is Making Americans Even Stupider

Reader “Nick” manages a store that sells DVDs. And while store managers have many, many legitimate gripes that they could share with the Consumerist Nation, Nick has a very specific complaint about Walmart. It’s his belief that Walmart is making Americans stupid. Well, stupider. Hear him out. [More]

Before You Return Gifts, Check Out Return Policy Tweaks

Before You Return Gifts, Check Out Return Policy Tweaks

Retailers are always tweaking their return policies, weighing the delicate balance between protecting their bottom lines and treating customers with fairness. No two return policies ever seem to be the same, and even if they are, changes come along soon enough to differentiate them once again. [More]

Costco's Lifetime Return Policy Only Applies To Actual Members

Costco's Lifetime Return Policy Only Applies To Actual Members

When one of the suitcases from Jon’s decade-old Kirkland (Costco house brand) luggage set broke, he didn’t fret. Why, Costco has one of the greatest return policies in the world! Maybe in the universe! When he attempted to bring the item back, though, he learned the hard way that the famed warranty only applies to the original member who bought the item. Which can be a little awkward when the item was a gift. [More]

Hobby Lobby's Return Policy: We Don't Have To Take Back Anything

Hobby Lobby's Return Policy: We Don't Have To Take Back Anything

Michael says the first bullet point on the Return Policy plaque at his local Hobby Lobby (and also online) reads, “If for any reason you need to return merchandise purchased at Hobby Lobby, please return the product with the original sales receipt within 60 days of purchase.” That sounds great–you can shop with confidence that they’ll handle returns without too much trouble–but the reality is that the store can and will refuse any return, with or without a receipt, if someone there thinks it might lose them money in the short term. [More]

Costco Tells Me It's Tweaking Return Policy

Costco Tells Me It's Tweaking Return Policy

Shannon says Costco’s unreal return policy is about to get a little more sensible, if a lot less awesome. It seems the warehouse wholesaler is implementing something of a 2-year time limit on returns, according to what she hears from the company’s legal department. [More]

My Walmart Broke Away From Corporate Policy By Refusing My Receiptless Exchange

My Walmart Broke Away From Corporate Policy By Refusing My Receiptless Exchange

D says he bought some clippers from Walmart, then turned around and decided to take them back and exchange them for something of higher quality. Management turned him down because he had no receipt, despite the fact that the move apparently broke away from Walmart policy. [More]

Macy's Does Accept Cash Returns With Receipt

Macy's Does Accept Cash Returns With Receipt

Reader Brian e-mailed with a tip — verified with a call to a Tucson location — that Macy’s does accept cash refunds with receipts, contradicting what Sandy told us — that employees told her the department store doesn’t give cash for returns under any circumstances. [More]

I Got Something From Macy's And Couldn't Get A Cash Refund

I Got Something From Macy's And Couldn't Get A Cash Refund

UPDATE: Macy’s does accept cash refunds with a receipt, according to a CSR at a Tucson location. [More]

Best Of Return Policies, Worst Of Return Polices

Best Of Return Policies, Worst Of Return Polices

To aid you in your post-Christmas return-a-thon, WalletPop has put together a capsule list of the best and worst return policies. [More]

Crazy Customer Makes Death Threat In GameStop, Gets Hauled Off By Police

Crazy Customer Makes Death Threat In GameStop, Gets Hauled Off By Police

A man in Michigan grew so angry that GameStop wouldn’t take back his Xbox without a receipt that he threatened to kill someone and went to get something from his vehicle. The GameStop clerk called 911, and “Four Troy police officers, armed with rifles, stormed into [the] Oakland Mall store” and subdued him. He had an illegal stun gun on him but no firearm. [More]

NewEgg Told Me My HDTV Isn't Broken Enough To Return

NewEgg Told Me My HDTV Isn't Broken Enough To Return

Israel says he ordered an HDTV from Newegg and wanted to return it once he discovered it had three dead pixels. In an online chat, a CSR told him the company wouldn’t replace the TV unless there were eight or more dead pixels. [More]

Target's New Return Policy Might Be Better: We're Not Sure

Target's New Return Policy Might Be Better: We're Not Sure

Target recently changed their return policy. It’s more consumer-friendly. We think. What we can tell you for sure is that it’s more confusing.