(kramerst)

Target Expands To Canada, No One Really Likes It

Target opened its first stores in Canada earlier this year and plans to take over some now-closed Zellers locations. Now that it’s about six months into their tenure north of the border, how are they doing? Canadians aren’t really warming to Target, as it turns out. [More]

(computermachina)

Why Does Everyone Love Costco So Much?

There aren’t a lot of shining successes in American’s most recent recession, but one company that has done well and even managed to grow is Costco. Why is that? The traditional wisdom is that customers love the prices and selection: for Consumerist readers, it’s also the return policy and the warranty extension. What’s the deal with why we love Costco so much? [More]

(Michelle Rick)

Kate Spade Store Demands Proof I Didn’t Steal My Wallet Before Repairing It

The zipper on Ali’s Kate Spade wallet would no longer zip. She likes the wallet, so she checked whether the company would repair it for her. They would! Yay! She made plans to bring it to the Kate Spade store at her local mall and send it off for repair from there. Only the store manager wouldn’t accept the wallet without some kind of proof that she had bought it…with an implied “proof that she hadn’t stolen it.” Only here’s the funny thing: she writes that when her friend walked in the store and handed over the wallet for repair, she was not asked for a receipt or any proof. Oh, incidentally: Ali is black. Her friend is white. [More]

(bluwmongoose)

Survey Says: Retail Workers Feel Least Connected To Employers

While there are plenty of people working in all levels of retail who want to do a good job, a new survey shows that only half of U.S. retail workers have the sense that they are even moderately engaged with their jobs. [More]

(Dan_DC)

What A Black Friday Logistics Disaster Looks Like From The Other Side Of The Register

We mere consumers sit here waving our credit cards, whining about how we missed this or that great holiday deal, or our orders were canceled. But what’s the winter shipping frenzy like on the other size of the counter? One employee of men’s clothing store Joseph A. Bank reached out to us to explain the chain’s Black Friday logistics mess from the other side of the register. In addition to regular in-person shopping frenzy traffic, employees had to fill online orders if they happened to have the inventory. This worked pretty well until orders started to come through in multiples. [More]

(penner42)

Missed Black Friday 2011? Don’t Worry, Most Retailers Are Selling Same Stuff At Same Sale Prices

Did you miss shopping Black Friday sales last year and have regretted it ever since? Don’t. Our friends over at NerdWallet nerded over this year’s “leaked” Black Friday ads and determined that so far, nine out of ten stores are offering the same exact items on sale at the same exact prices. [More]

(photographynatalia)

How Retailers Can Turn Your Complaints Into Clothing You’ll Actually Buy

Usually when I’m caught commenting to a friend that “that shirt looks like my baby nephew threw up on it and then tossed glitter on it” by a store associate, I cringe. Because they work for that company and I just said something awful. But at some retailers, like Zara, sales associates actually take that kind of feedback to the powers that be so they can make clothing customers will want to buy. Fancy that. [More]

"I talked to...Carol?"

What Happens If You Try To Hold A Board Meeting In The Office Chair Department Of Staples?

Have you ever looked at the furniture set up in an office-supply store and asked yourself, “I wonder what would happen if I brought a group of people and tried to hold a business meeting here?” To be honest, neither had we, but that’s why we don’t run Improv Everywhere. The NYC-based group has staged events like the No-Pants Subway Ride and flooding a Best Buy store with ordinary shoppers wearing plain blue polo shirts to see what would happen. For their latest mission, they rounded up 24 middle-aged actors, put them in suits, and held a board meeting right in the furniture section. [More]

(funny strange or funny ha ha)

Amazon Says It’s Going To Add 50,000 Holiday Workers To Its Ranks This Season

This is the kind of Christmas Creep we can be down with: Although it’s still only mid-October, retailers have been announcing how many jobs they’ll be adding to the rolls this holiday season. And Amazon just dropped a doozy of a number, which should make plenty of people’s season’s bright — it says it will hire 50,000 workers this year as part of its seasonal hiring plan. [More]

Do You Have Questions For A Retail Store Manager?

Do You Have Questions For A Retail Store Manager?

Do you have questions about how the business of retail works from the other side of the register? Are you curious about store credit cards, loyalty cards, confusing signage, women’s clothing sizes, loss prevention, sales goals, the all-consuming power of Corporate, or other things that form the basis of most Consumerist complaints? The Consumerist’s Mystery Manager is here to answer your questions. [More]

How The Apple Store Trains Its Geniuses To Manipulate You

How The Apple Store Trains Its Geniuses To Manipulate You

People consider the Apple Store experience the gold standard–or at least the brushed aluminum standard–of electronics retail. Companies from AT&T to Microsoft have tried to replicate the Apple Store experience, then refused to admit that they were trying to replicate the Apple Store experience. The backbone of the store is the Genius Bar, where Apple fans seek repairs, warranty replacements, and the wise counsel of the local council of Geniuses. What goes into the formation of a Genius? Gizmodo got hold of an Apple Store training workbook, and decided to tell the world. [More]

I Used To Work At GameStop, Now I'm Never Shopping There Again

I Used To Work At GameStop, Now I'm Never Shopping There Again

We often hear from people who vow that they’ll never shop at GameStop again after one last straw of a terrible shopping experience. They’re usually not ex-employees, though. Marisa used to work at GameStop. It was a while ago: before, she claims, staffers were encouraged to sell quite so aggressively. Advanced sales techniques and even exceptionally good interpersonal skills aren’t required for employment at GameStop, or so we hear. Marisa’s experience annoyed even someone who used to spend hours in the store, though. That says something. She’s all irrational and expected staffers to know something about games. [More]

6 Retail Customers Who Give The Rest Of Us A Bad Name

6 Retail Customers Who Give The Rest Of Us A Bad Name

It’s probably happened to most of us at some point — You go to the bank, or the store and the person you deal with immediately, and without any apparent cause, assumes you have the IQ of a marshmallow peep. Perhaps that employee is a bad person. Or maybe they have just finished dealing with one of the following customers, any one of whom would make the aforementioned peep look brilliant by comparison. [More]

J.C. Penney Employee: 'I Fear We're Turning Into Sears'

J.C. Penney Employee: 'I Fear We're Turning Into Sears'

H. is just an ordinary employee of one city’s flagship J.C. Penney store somewhere in America, but tells us that since the company’s “fair and square” rebranding effort began, things are looking grim. According to H, without coupons to lure them in, the customers just aren’t coming, and quiet layoffs have begun. [More]

Should I Be Warned About A Deaf Cashier?

Should I Be Warned About A Deaf Cashier?

During Jon’s last trip to Target, he noticed something unusual: a sign in his checkout lane advising customers, “Cashier Is Hearing Impaired.” He found the sign unnecessary and potentially embarrassing for the employee. What do you think? [More]

Lessons Learned From Tough Retail Jobs

Lessons Learned From Tough Retail Jobs

Just about all tough work experiences can teach you things and better prepare you for your next job. Sticking it out for a time through a difficult job can give you tools you can apply to more enjoyable experiences as you advance in your career. [More]

Thumbs Up For The Economy: Retail Sales Are At A Five-Month High

Thumbs Up For The Economy: Retail Sales Are At A Five-Month High

Americans really got out there in February, opening wallets and throwing cash around without practically a care in the world. Not literally, but still, we did a really good job, as retails sales had their largest uptick in five months. Even the high price of gas didn’t keep us out of the stores. [More]

Do All Retail/Restaurant Workers Have To Deal With Poo-Related Vandalism?

Do All Retail/Restaurant Workers Have To Deal With Poo-Related Vandalism?

As I’ve mentioned in previous posts, I spent many a high school and college summer toiling behind the counter at Dairy Queen. But my particular DQ was a walk-up stand which meant no public restroom. And for this, so many years later, I am now very, very glad. [More]