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    • christmas creep

      Nordstrom Continues To Oppose Christmas Creep

      When I was growing up we always put up our Christmas stuff the day after Thanksgiving. Nordstrom agrees. Once again, they are taking a stand against Christmas Creep. More »

      12:26 PM on Thu Nov 19 2009
      By Meg Marco
      12,249 views, 21 comments

    • follow ups

      Ulta District Manager Apologizes For "No Writing Anything Down" Policy

      Last week, Daynah wrote about how she was forced to stop writing anything down during a recent shopping trip to the cosmetics store Ulta. At the time, Daynah grudgingly gave in because she really wanted to make a purchase (she tests products for consumers). But once she left the store, she took the fight back to Ulta. More »

      1:26 PM on Mon Nov 16 2009
      By Chris Walters
      16,796 views, 69 comments

      Most discussed pecan 3.14159265: But Ulta's customer service rep wasn't exactly the fullest lash on the eyelid, if you know what I mean Does Ulta more »

    • paranoid

      Ulta Manager: "Take Your Pen To Your Car, You're Not Allowed To Write Anything Down"

      In a world where smartphones can shoot video, snap photos, record audio, scan barcodes, and let you make price comparisons via text message, it's almost funny to run into a paranoid manager like the one at an Ulta makeup store in Seattle. Well, funny except for that petty tyrant part where she tells you that you'll have to take your old-school pen and papers out to the car and come back empty handed before she'll sell you any makeup. More »

      6:03 PM on Mon Nov 9 2009
      By Chris Walters
      22,075 views, 187 comments

      Most discussed parad0x360: I was scanning barcodes at Walmart last week to add items to my Christmas wish list. I was using more »

    • follow-ups

      Best Buy Says Ian Can Keep His Free Xbox

      Last month Best Buy gave Ian a free Xbox 360 due to a snafu while handling his extended warranty. More »

      8:00 AM on Mon Nov 9 2009
      By Phil Villarreal
      8,899 views, 84 comments

    • on the bright side?

      Government Helped CIT Limp Along Long Enough To Keep From Ruining Christmas

      According to SpendMatters, one big reason the government burned through $2.3 billion in TARP funds for CIT even though it was buckling under debt was to try to avoid ruining everybody's Christmas this year. More »

      7:57 PM on Mon Nov 2 2009
      By Chris Walters
      6,907 views, 29 comments

    • pcs

      Microsoft Stores To Sell Bloatware-Free PCs

      If you hate buying a new PC that's riddled with bloatware, you may want to pay a Microsoft Store a visit on your next computer shopping trip. They plan on selling PCs free of any third-party trial applications, reports OhGizmo. More »

      2:02 PM on Fri Oct 30 2009
      By Chris Walters
      8,742 views, 86 comments

    • ethics

      If Best Buy Gave You A Free Xbox 360 By Accident, Would You Give It Back?

      Ian wants your permission to keep the Xbox 360 Best Buy gave him by accident. More »
    • retail

      Walt Disney Planning On Turning Stores Into Shopping Theme Parks

      Starting the middle of next year, Walt Disney will be rolling out a new version of its mall store format that is intended to suck in your child like a fairy princess crack pipe. "The goal is to make children clamor to visit the stores and stay longer," writes Brooks Barnes in the New York Times, by using things like embedded chips in the packaging to trigger responses from the store's furnishings, a rotating library of scents that fill the store, and karaoke. More »

      9:25 AM on Wed Oct 14 2009
      By Chris Walters
      4,555 views, 66 comments

      Most discussed squinko: "Indeed, some Disney board members fretted that the concept was so lavish that parents would try to use the stores more »

    • zombie brands

      Linens 'N Things Resurrected (In Canada)

      In today's marketplace, going out of business doesn't mean you go away forever. Your storefronts may disappear, but you'll just pop up again online—like CompUSA and Circuit City—or you'll come back on someone else's shelves as a brand, like Linens 'N Things. More »

      11:02 AM on Tue Oct 13 2009
      By Chris Walters
      3,447 views, 28 comments

      Most discussed bohemian: I started getting emails claiming to be LNT about a month after they closed all of their stores. Someone has more »

    • black thursday

      Toys R Us Manager Says Store Will Be Open On Thanksgiving This Year

      Retail isn't a great field to be in if you enjoy having nights, weekends and holidays off. A disgruntled Toys R Us manager wrote us to say Thanksgiving, one of his three guaranteed holidays per year, will vanish in order to give the store a jump on its Black Friday competitors. More »

      10:49 AM on Fri Oct 9 2009
      By Phil Villarreal
      7,765 views, 141 comments

      Most discussed bornonbord: This is actually kind of interesting. I was just having a conversation about the US backing out of the 7 days/24 more »

    • democracy

      Why Even Bad Online Reviews Can Increase Sales

      We're generally quite critical of companies that try to squelch negative online reviews, astroturf them, or just bribe customers for positive ones. Not only is this behavior bad for consumers, but the experience of one company shows that it's bad for businesses, too. More »

      4:41 PM on Wed Sep 30 2009
      By Laura Northrup
      7,125 views, 62 comments

      Most discussed CompyPaq: When I buy something on Amazon, I look at a few 1 star reviews, a few 3 star reviews, and more »

    • video games

      Rumor: Game Crazy To Close 200 Locations

      Joystiq reported last night that Game Crazy "plans to close 200 of its approximately 680 locations at the end of October." There's no official list of which stores are closing yet, so feel free to ask your local Game Crazy employees and see if you can scare them. More »

      9:38 AM on Tue Sep 29 2009
      By Chris Walters
      2,871 views, 19 comments

      Most discussed Pixel: I've been in my local gamecrazy once. I was trying to pre-order something (something I rarely do, I'm more of more »

    • i'm an apple. no, wait...

      Microsoft Seeks Arrogant Would-Be Hipsters To Staff New Stores

      When Apple needs to come up with a hot new product, it turns to CEO Steve Jobs, who is said to micromanage everything from the color of the product's box to how overpriced it should be. And, when Microsoft needs to go after the next big thing, the company turns to ... Steve Jobs. At least that seems to be the idea behind Microsoft's latest plan, which involves poaching managers from Apple's retail stores. More »

      6:22 PM on Tue Sep 22 2009
      By Marc Perton
      10,609 views, 131 comments

      Most discussed kabuk1: Greeeeeat. One of the things I like most about Microsoft is how unpretentious they are. I swear, if I have to more »

    • discrimination

      Lawsuit: Abercrombie Said Muslim's Headscarf Violated "Look Policy"

      Looks like Abercrombie & Fitch just can't catch a break lately — at least when they discriminate against employees who don't fit the company's image because they've committed the outrageous offense of, oh, having been born with only one arm. Or, in the latest incident, having a religion that just happens to include its own rules on proper attire. In this case, the Equal Opportunity Employment Commission is suing A&F for discrimination after it refused to hire a Muslim woman who wouldn't remove her headscarf. "Abercrombie and Fitch should make exceptions to its policy when needed and we don't believe it would be an undue burden on the company," said Michelle Robertson, an EEOC lawyer. More »

      4:29 PM on Fri Sep 18 2009
      By Marc Perton
      9,956 views, 255 comments

      Most discussed kateblack: Next up, bacon manufacturer sued for refusing to hire workers whose religious beliefs forbid the handling of pork products. more »

    • walmart

      Walmart's New Competitor-Crushing Initiative

      Walmart is looking to grow. Yes, grow. Their latest initiative, "Project Impact," aims to make stores easier and quicker to navigate, improve customer service, and to move in on competitors' territory as much as possible. More »

      3:30 PM on Sat Sep 12 2009
      By Laura Northrup
      13,068 views, 196 comments

    • apathy

      Best Buy Too Lazy To Find Your Item Unless You Order It Online

      Reader Michael went to Best Buy to pick up a hard drive that he saw on sale. The website said that the item was in stock, but when he got to the store there were none on the shelf. The employee he questioned said that the item was out of stock but explained that the website was slow to update. So Michael went home, ordered it for in store pick up and... can you guess what happened next? More »

      5:15 PM on Wed Sep 9 2009
      By Meg Marco
      32,559 views, 112 comments

      Most discussed gerrylum: This has happened to me before too. I used my iPhone to order WHILE I WAS IN the store. more »

    • delicious toys

      Walmart Puts Doritos, Pepsi In The Toy Aisle

      Reader Edd was shopping at his local Walmart when he noticed something annoying. There's a Pepsi & Dorito display in the middle of the toy aisle. Not at the end of the toy aisle. In the middle of it. Update: Mystery solved. More »

      4:25 PM on Wed Sep 9 2009
      By Meg Marco
      18,846 views, 125 comments

      Most discussed Smshvll_s flng dsmvwld: Sounds more like a lazy manager than a deliberate marketing ploy. more »

    • retail

      Retail Return Databases: Fraud Deterrent Or Privacy Nightmare?

      No shopper wants higher prices because of excessive return fraud, but many people aren't comfortable having their driver's license scanned when making a return at the store, either. We've covered the reasons for this before, but Retail Customer Experience took a closer look. More »

      8:56 AM on Thu Sep 3 2009
      By Laura Northrup
      8,866 views, 132 comments

      Most discussed twophrasebark: These systems are actually for collecting your DNA that is present on the plastic coating of your driver's license. The more »

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    • 1-18 of 675 for "Retail"

    New York, 7:57 AM
    Sun Nov 22
    8 posts in the last 24 hours

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