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You Starbucks haters out there can rejoice, because the company just posted its first quarterly loss EVAR "of $6.7 million, or 1 cent per share, compared with a year-earlier net profit of $158.3 million, or 21 cents per share." Store closures and restructuring are to blame, as well as the fact that nobody can afford anything anymore. [Reuters]
results
results
Polite Letter Gets Bank Of America To Refund Overdraft Fees
Jenn's checking account with Bank of America recently had a policy change designed to increase overdraft fees, and it worked: sometime between Friday night and Saturday morning she was hit with 6 NSF charges going back the previous 48 hours, because she was about 15 minutes late transferring funds into her account the day before. Technically she had broken the new policy, but Jenn hadn't realized or remembered that there was a policy change and she was taken by surprise. She decided to try to reason with BoA's corporate office about the fees, and explain why she thought they were unfair.
Today, she let us know that her letter worked: "Just got off the phone with BoA Corporate in Boston. They're refunding everything! It pays to write."
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results
POLL RESULTS: Verizon FiOS Is Better Than Comcast!
We asked the readers to solve one of the great mysteries of life: Which is better Verizon FiOS or Comcast? More »
polls
Happily, most of our poll's respondents say they are citizens before they are consumers. Perhaps there is hope yet.
Most Of Our Readers Self-Identify More As Citizens Than Consumers
Happily, most of our poll's respondents say they are citizens before they are consumers. Perhaps there is hope yet.
aol
The First (But Not Last!) AOL Search Records Lawsuit
Hear that? That's the first rumbling of an avalanche: three AOL subscribers have named AOL as the defendants in a class-action lawsuit for spilling the search results of 650,000 subscribers. More »
blame game
RESULTS: Blame Game Poll
Here's the numbers from last week's poll. Very interesting that customer ignorance rated so high. More »
Worst Company in America? Tier 2 Results
Look at what you've done.
Look at what you've done.
poll
