More Info From Yelper Who Says He Was Threatened Over Negative Review

More Info From Yelper Who Says He Was Threatened Over Negative Review

Earlier today, we told you about the apparent dispute between a Cleveland consumer and the chef/owner of a local restaurant who allegedly reacted to the customer’s negative Yelp review with a series of nasty, threatening messages on Facebook. Now that diner has reached out to Consumerist to share more of his side of the story. [More]

One of the messages allegedly sent via Facebook from the chef to a customer who left a one-star review on Yelp.

Yelper Claims Chef Responded To Negative Review With Threats, Racially Charged Messages

UPDATE: The customer involved in this dispute has reached out to Consumerist with more details on his side of the story. [More]

(agoailam)

Restaurant Employee Reports Chef To The Police For Spitting In Customer’s Food

It’s not always staff versus the customers when it comes to food disputes, which is good to know when someone’s spitting in your food: The chef at a New Jersey restaurant was arrested after another worker called police to report “multiple health violations.” That included an incident when the chef allegedly spat into a customer’s food, after the diner sent it back for extra cooking time. [More]

Want A Dinner Reservation At A Popular Restaurant? Pay Up

Want A Dinner Reservation At A Popular Restaurant? Pay Up

Earlier this month, we shared with you the news that a delivery-only restaurant in San Francisco added dynamic pricing to its business model: that is, instead of shutting down orders when there is high demand, they simply charge customers more. Similar models are becoming an extra revenue stream for restaurants, removing the risk from reservations and earning them more money when their products are more in demand. [More]

(Karen Chappell)

There’s Now A Thing Called Artisanal Ice, It Melts Slower But Costs You More

Depending on where you live, you may be hard-pressed to find a cocktail under $10 nowadays. Drink prices have increased over the past several years thanks in part to more creatively crafted drinks and…ice? Yes, you read that right, artisanal ice is real and apparently expensive. [More]

Cafe Banned From Cooking Bacon Because Not Everyone Loves The Smell

(Danny Ngan)

Many people enjoy the smoky, porky sent of bacon wafting out a kitchen in the morning. But it might not be the scent you want surrounding you while shopping for wedding dresses, which is why one cafe in Australia isn’t allowed to cook the stuff anymore. [More]

(Ed Yourdon)

Report: Chain Restaurants Have Cut An Average Of 60 Calories From New Menu Items

While a calorie count isn’t the full story of a dish’s healthiness, menus around America have nonetheless been trimming calories from their items, according to a new study that looked at restaurant chains in 2012 compared to 2013. On average, new menu items lost 60 calories from one year to the next. [More]

Restaurant Responds To Negative Yelp Review With Role-Playing Exercise

Restaurant Responds To Negative Yelp Review With Role-Playing Exercise

When a ticked-off consumer goes on Yelp to unleash a nasty rant about your restaurant, what’s the best way to respond? For one eatery in Kansas City, it was to flip the tables on the Yelper with a bit of dramatic role-playing. [More]

Dynamic pricing in action.

Just What We Needed: Surge Pricing For Food Delivery

The ride-sharing app Uber is an immensely popular wherever alternative to taxis wherever it expands. It has one feature that is great for keeping up with demand during busy times, but less great if you’re cost-conscious: prices multiply according to demand for cars. Now a popular restaurant in San Francisco wants to try that idea…with delivery fees. [More]

It’s Rock Star Vs. Restaurant In War Of Words Over Rude Service

It’s Rock Star Vs. Restaurant In War Of Words Over Rude Service

Was it a case of an entitled rock star who couldn’t handle hearing the word “no,” or was it all about a restaurant doorman who was incredibly rude and may have something against people from the ’90s? Depends on which side you take in the war of words between Rage Against the Machine’s Tom Morello and a Seattle cafe that stopped him and his party at the door. [More]

(André-Pierre du Plessis)

TGI Friday’s Is Selling Corporate-Owned Restaurants To Franchisees

Under its current ownership, Burger King started to do something kind of revolutionary for a company in the fast food restaurant business: it sold most of its corporate-owned restaurants. That move appears to have worked out well for the King, and now other restaurant chains are trying it as well. Will it work for TGI Friday’s? [More]

Chipotle Lacks Diaper Changing Table, Mom Changes Toddler On The Dining Table Instead

Chipotle Lacks Diaper Changing Table, Mom Changes Toddler On The Dining Table Instead

Chipotle has a kids’ menu with tiny quesadillas and organic milk, and offers high chairs in its dining rooms. They seemed to Chad like an establishment that welcomes and accommodates families with small children. When his wife took their 16-month-old daughter for a diaper change, though, she found no changing table. So she did the logical thing and changed the tot’s dirty diaper on a table in the dining area. Wait, what? [More]

San Francisco Chinese Restaurant Temporarily Closes Because Pleasing Everyone Is A Waste Of Time

San Francisco Chinese Restaurant Temporarily Closes Because Pleasing Everyone Is A Waste Of Time

You just can’t please everyone. And if you try, you’re likely to get frustrated and maybe even lash out at others. That sounds like a situation that unfolded in a San Francisco restaurant recently when the chef-owner abruptly closed the place down. [More]

(mytoenailcameoff)

4 Of 5 Restaurant Twitter Complaints Made Mid-Meal

If you’re looking at someone’s Twitter feed and seeing Tweets like “The soup at Joe’s Soup Shack and Hat Store is the worst!” or “I didn’t order a dead fly with my turkey pot pie! #worstdayever” (because you can’t complain on Twitter without a hashtag), chances are that these Tweets were written before the person even left the restaurant about which they are griping. [More]

The Starboard critique not only slammed Olive Garden for wasting breadsticks, but also said the new logo looks like it was written by a second-grader.

Investor Asks Olive Garden Servers To Be Stingier With Free Breadsticks

For all of its menu updates and attempted image changes over the decades, Olive Garden has never stopped reminding consumers of the free breadsticks they’ll get when they come in for a bite. But one hedge fund says that the O.G. is hurting itself, and its investors, by not paying enough attention to all the bread they put in those baskets. [More]

The receipt for McCoy's meal was posted to the PYT Facebook page by the restaurant's owner.

Restaurant Owner Won’t Apologize For Shaming LeSean McCoy Over $.20 Tip

Not to overwhelm the pages of Consumerist with stories about NFL running backs, but when the league’s best set of legs shows himself out to be one of the country’s worst tippers, we can’t not cover the story. [More]

(NBC-2)

Florida Restaurant Won’t Provide Ketchup Or Salt For Customers Over The Age Of 10

Listen, you’re old enough now and it’s time we had the talk: Not everything you eat needs to be slathered in ketchup and encrusted in salt. I know, it’s harsh, but that’s what happens when you choose to eat at one Florida restaurant, where ketchup and salt won’t be provided to patrons over 10 years old. [More]

(tjean314)

Groupon Now Offering Time-Based Restaurant Deals That Require A Reservation

Part of the hassle Groupon customers traditionally have faced is presenting that printed or mobile deal voucher to redeem it when the time comes. And that time wasn’t always ideal for businesses, either, with owners complaining of floods of customers wielding vouchers and overwhelming them. In an attempt to allay both stressful situations, Groupon’s new foray into the deal world for restaurants that take reservations comes with a time limit, with no voucher presentation involved. [More]