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customer service
fines
Big Box Retailers Fight Back Against FCC's Recent Fines
Best Buy, Circuit City, and Sears are all contesting the FCC's recent fines against them for not properly following analog transition rules in their stores, reports Ars Technica. Last week, Best Buy submitted a 41-page response (PDF) that claimed among other things that the FCC has no authority to fine them. More »
badvertising
Skyy Tastelessly Tries To Capitalize On Absolut's Mexican Gaffe
Skyy vodka issued a crass press release declaring their support for the Treaty of Guadalupe Hidalgo in response to an ad from rival Absolut that featured pre-Mexican-American War borders. We had no problem with the ad. We put up a poll. A majority of you had no problem with the ad. Not Skyy, though! They're drunk with outrage and felt compelled to "[decry] Absolut vodka's suggestion to redraw North [America's] map." More »
taking it seriously
Hewlett-Packard Takes Shipping Malware-Infested USB Sticks Very Seriously
WHO: Hewlett-Packard
WHAT: A batch of USB keys for HP's line of ProLiant servers have been shipped infected with the worms W32.Fakerecy and W32.SillyFDC. Both can allow attackers to take over a system.
WHERE: HP ships USB sticks with malware [CNET] (Thanks to Jimbo!)
THE QUOTE: "HP takes all quality issues very seriously. Because the keys involved are used to install optional floppy-disk drives, this only affects the USB Floppy Drive Key kit which is a very low volume option and impacts a very small percentage of our ProLiant customer base. We've determined root cause and are fully confident that we have resolved this event. To date, no customers have reported this issue."
backlash
Creative Backs Down, Reinstates Spurned Developer
Creative Labs heard your chest-beating across the internet and decided to reinstate spurned developer Daniel_K less than a week after booting him from their forums. Unlike Creative, Daniel_K issued drivers that allowed Creative sound cards to work properly under Vista, and even enabled previously crippled features. The drivers were downloaded over 100,000 times. The company thanked the developer by accusing him of "enabling our technology and IP to run on sound cards for which it was not originally offered or intended, [in] effect, stealing our goods." Even though he has been reinstated, Daniel_K is still pissed. More »
adaptation
Dell Growing Deaf To EECBs
Seth wrote in to describe the response he got from Dell recently, and compared it to the response he got four years ago. That was a more innocent time, before rags like BusinessWeek blew the lid on our EECB strategy by printing it in old media that execs would read. More »
responses
Alleged Gibson CEO Possibly Responds To $10k Contest Story
Brand new Consumerist reader Mosten posted a comment including the following response that's allegedly from Gibson's CEO regarding the $10,000 prize they never made good on to an NYC hip-hop artist. We have no way of verifying whether this response is legit, but thought it was worth sharing for those who are following the story. More »
text messaging
After Twitter Snafu, T-Mobile Reminds Customers Who's Boss
Last weekend, T-Mobile users who sent SMS updates to their Twitter feeds found that their messages were being blocked. Naturally, tempers flared. Many customers contacted T-Mobile to complain about the problem, but T-Mobile had no answer for the sudden blockage. (It turns out it was a technical glitch on Twitter's end.) What's interesting is that T-Mobile's Executive Customer Relations rep responded to one user's complaints with a hardcore reminder that when it comes to customer rights, his pretty much begin and end with being required to pay his bill on time. Nice PR work there, T-Mobile.My name is Marianne Maestas and I am with the Executive Customer Relations department of T-Mobile. I am contacting you on behalf of Mr. Robert Dotson in regards to the email that you sent him yesterday evening.More »
chinese poison train
