Consumerist
resolutions
Posts Tagged “
Resolutions
”
resolutions
follow-ups
WaMu Backs Down, Returns The $1500 To Bill's Bank Account
Bill, whose small business checking account had been inappropriately drafted $1500, sent us the following email late last night:
More »After another battle with a branch manager today—who insisted that money couldn't be returned and that I needed to fill out a fraud report—I went over her head. After a heated, uh, discussion, the main downtown Seattle branch put the $1,500 back in my business checking account. The $7 fee was refunded a few hours later.
Some bad PR in Consumerist no doubt helped. Thank you!
good customer service
Customer's EECB To Best Buy Scores Direct Hit—Rewards Glitch Is Fixed, Plus Here's $75
A few weeks ago, Zach emailed us to say that his Rewards Zone Mastercard hasn't worked properly in the five months he's had it, and no one at Best Buy had been able to help. We pointed him to our Guide To Fighting Back, and he responded tonight with an update. More »
follow-up
Follow-Up: Citibank Steps In, Forces Sears To Remove The $1070 Charge
Tom just sent us a follow-up to yesterday's post, and it's good news:Score another one for The Consumerist!
This morning I contacted Sears' Executive Customer Service Department. They attempted to contact the store manager on my behalf. I stress "attempted" because they were hung up on too.
More »
refunds
Update: Westin Casuarina Refunds Extra Charges, Apologizes To Customers
Last week's news that the Westin Casuarina hotel in Las Vegas was surreptitiously charging conference attendees for the organizer's unpaid bill generated enough bad press that the Westin did an about-face this week, and sent out letters on Tuesday telling affected customers it is reversing the extra charges. A Westin spokesman said, "We've decided as a matter of customer relations to issue the refunds while continuing to pursue payment from The Coaching Center" in Austin, Texas. The Westin also says the refunds are an "effort to show our good faith," which we assume means "please don't sue us." More »
followups
HP Replaces Missing Laptop After 3 Months
Remember N? He last saw his laptop in December after shipping it to HP for desperately needed repairs. After posting the story HP reached out to N, who tells us that he just received a spanking new machine. Read N's reaction and his tips for handling similar situations, after the jump. More »
success stories
Happy Resolution To Very Strange Circuit City iPod Touch Bait And Switch
Circuit City lied to Ian about giving him a discounted iPod Touch, but now he has a satisfactory resolution. He writes:After writing a number of emails to Circuit City and after a making few more (fruitless) calls, I tried something new and posted my story to their public online customer service forums. The forum manager responded very quickly and promised that someone would call me back to resolve things. I received two calls last Thursday from Circuit City staff who wanted to help fix the situation;More »
resolutions
Gibson Awards Prize To Artist As Promised!
Yay Internets! Tonedeff—the artist who won Lollapalooza's Last Band Standing over a year ago but never received the 10k prize package from Gibson—has received his prize. He emailed us today and wrote, "Thanks for covering the story and your support. Your blog made a HELL of a difference. Expect a shout out on my next project." We can't imagine how he's going to work "consumerist" into a rhyme, but okay. After the story went Digg-public last Friday, Tonedeff got a call from a Gibson rep Saturday morning—and a few days later he received an apology from Gibson's CEO personally.More »
exercise
10 Secrets About Personal Trainers
It's that time of year to pretend to care about your body for a few weeks before you give up in despair and realize it's your parents' fault for not having better genes. SmartMoney has published another one of their "10 Things" articles, this time about the common workout hobo, or as they prefer to be called, "personal trainers." More »
resolutions
AT&T Won't Charge Couple For Leaving Satellite Receiver Behind In Flaming House
AT&T wrote in to say they won't be charging the family whose house burned down in the California wildfires for the satellite dish they left behind when fleeing for the lives
"This customer initially called AT&T to discuss other communications services. After she was transferred to Dish, the disaster policy Dish has in place was not followed. This customer will not be charged for service cancellation or equipment fees—--that is our policy, and the policy of Dish, in times of natural disasters. We have spoken with this customer to clarify our policy, and we are committed to taking care of all customers affected by the fires."
resolutions
EECB Pressures US Airways To Reissue Unused Ticket, Waive Reissue Fee
Reader Matt screwed up. He forgot to cancel his reservation with US Airways when his friend's delayed passport application forced them to change their travel plans. The situation was entirely Matt's fault, and US Airways justifiably refused to reissue the ticket. Matt, however, swayed the airline by wrapping an excellent mea culpa cum plea into the feared Executive Email Carpet Bomb. More »
resolutions
UPDATE: Girl Accused Of Dropping Apple Laptop Gets New One
"This is Stephanie, I emailed you a couple of weeks ago about my MacBook's cracked screen, and how the manager at Apple in Chestnut Hill was basically the worst person ever."
[ed. Via email, the manager says he didn't push Stephanie.]
"Anyways, after my story was posted on The Consumerist, I took your advice of emailing Steve Jobs. I essentially forwarded what I wrote to your website, at about 10pm est. At 11am est, I received a phone call from someone at Apple who reads and responds to the emails sent there, Michael. After explaining what happened to him again, he told me he would be calling the new store in Natick, MA, and that I could go there that night to drop off my MacBook."
More »
resolutions
Progressive Apologizes, Sort Of, For Leaving Customer Stranded Last Weekend
We've received a follow-up email from Chuck, who has spent the better part of the week trying to determine why Progressive's Roadside Assistance service—for which he pays an additional monthly fee on top of his normal insurance premium—sucks so badly that they'd leave a motorist stranded for 45 minutes on a busy Interstate on a weekend morning. More »
resolutions
Unable To Overcome Stain Of Breaking Into Mentally Disabled Customer's Home And Stealing $70,000, Dealership Closes
Remember that Seattle used car dealership that broke into a mentally disabled customer's house and stole $70,000, and turned out to have a history of on the job drug-use, shady tactics, and abusing mentally handicapped customers? Seems the new owners were never able to overcome those little besmirches on its good name and the dealerships are closing. Huling Bros, consider this your auto de fe.
Dealerships closing after Huling Bros. scandal [Seattle Times]
(Photo: Thomas James Hurst)
Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement
After sending a complaint via Executive Email Carpet Bomb, Arnie says the Pep Boys Vice President of Service called him and has apologized and refunded all his monies.
After sending a complaint via Executive Email Carpet Bomb, Arnie says the Pep Boys Vice President of Service called him and has apologized and refunded all his monies.
Now I Can Use My iPhone!
Anthony, who wasn't able to use his new iPhone for over 48 hours when porting his AT&T number over, just got his problem solved! Hooray!
Anthony, who wasn't able to use his new iPhone for over 48 hours when porting his AT&T number over, just got his problem solved! Hooray!
readers
XBOX360 Consumer Pwns Microsoft Using Level 34 American Express Powers
Remember Richard? Microsoft and numerous commenters mocked him for trying to get his XBOX360 fixed under warranty repair because he had a random tech pry open the box, thus voiding the warranty. More »
ingredients
