http://consumerist.com/2009/06/05/the-next-time-youre-looking/

The next time you’re looking at hotels online, try www.biddingfortravel.com and www.betterbidding.com. Our readers recommend both sites for helping you figure out which hotels you’re being offered on Priceline or Hotwire. (Thanks to bohemian and picantel!)

US Airways And Delta Duel Over The Phone For Most Incompetent Airline Ever Award

US Airways And Delta Duel Over The Phone For Most Incompetent Airline Ever Award

Want a great example of the broken state of airline customer service in this country? Try a four-way conference call between yourself, Amex Travel, US Airways, and Delta. You’ll see firsthand how CSRs from the two airlines can play the “it’s not our responsibility” so well that even a devoted Amex Travel rep can’t get them to solve your problem.

http://consumerist.com/2009/02/16/you-want-to-know-why/

You want to know why some restaurants charge a fee to cancel a reservation? Because of jerks like this, who makes reservations at up to 10 restaurants at a time so that he can choose which one he wants on that special night. Don’t be this guy. [Des Moines Register] (Thanks to David!)
(Photo: wili hybrid)

Four Reasons Not To Book Your Hotel Room Through A Third-Party Site

Four Reasons Not To Book Your Hotel Room Through A Third-Party Site

You won’t get the best deal booking your hotel room through third-party sites like Expedia or Travelocity, according to an anonymous hospitality industry insider. Inside, four excellent reasons to book directly with a hotel to guarantee the best rooms at the best prices.

http://consumerist.com/2008/11/18/over-on-elliottorg-a-woman/

Over on Elliott.org, a woman describes how her $29 Days Inn room ballooned to a $180 charge when the hotel’s owner refused to honor the deal, and what she did to get the difference refunded. [Elliott.org]

Hotwire Facing Possible Class Action Lawsuit For Selling 2-Star Rooms As 3-Star

Hotwire Facing Possible Class Action Lawsuit For Selling 2-Star Rooms As 3-Star

A reader forwarded us an email that indicates a class action motion is being prepared against Hotwire, the discount travel company, for promoting hotel rooms at artifically high ratings. On Hotwire, you can’t preview the hotel before booking, so the star rating is really all you have to go on—and there’s at least anecdotal evidence online that Hotwire has been known to be more lenient in its rating system. Though Ryan says he’s gotten some good deals through Hotwire, he adds, “I do recall booking a room around Christmas in the 2.5 to 3 star range and getting La Quinta (which as we all know is spanish for ‘near a Denny’s’), which is listed as a two star hotel.”

La Quinta Wants It Both Ways With Guaranteed Reservations

La Quinta Wants It Both Ways With Guaranteed Reservations

Raleigh Restaurant Requires Credit Card For Reservation, Then Charges $20 Per Person Who Doesn't Show

Raleigh Restaurant Requires Credit Card For Reservation, Then Charges $20 Per Person Who Doesn't Show

It’s common for restaurants to not seat a party until everyone has arrived, but here’s something we’ve never seen before: requiring a credit card to make the reservation, then charging $20 per person who doesn’t show up—but still refusing to seat an incomplete party. When Matthew tried to get his party of ten seated without two of the people—basically saying he’d pay the $40 to get out of the bar and at a table—management refused. We think this restaurant doesn’t like its patrons very much.

Contact Info For Westin Casuarina In Las Vegas

Contact Info For Westin Casuarina In Las Vegas

If you were one of the conventioneers who got charged extra fees by the Westin Casuarina, we suggest you talk to your credit card company or contact The Coaching Center (according to the Houston Chronicle, the company’s president is refunding the charges directly to those affected). If you need contact info for management at the hotel, however, an anonymous tipster sent in a list of phone numbers and email addresses.

Westin Casuarina Update: Hotel Also Forces You To Sleep With Strange Men

Westin Casuarina Update: Hotel Also Forces You To Sleep With Strange Men

Randy saw our post earlier today about the Westin Casuarina in Las Vegas and wanted to share his own experience with them. In honor of the Casuarina’s increasingly sketchy reputation, we will add lightning to their photo.

Booking Reward Travel On Continental Airlines Will Give You High Blood Pressure

Booking Reward Travel On Continental Airlines Will Give You High Blood Pressure

Reader Mike has lots of frequent flier miles that he’d like to cash in with Continental Airlines. As he found out, this is extremely difficult. Here’s an email he sent to the CEO of Continental, Larry Kellner:

U-Haul To Pay California Customers $50 For Failing To Honor A Guaranteed Reservation

U-Haul To Pay California Customers $50 For Failing To Honor A Guaranteed Reservation

U-Haul has settled a class-action suit by agreeing to pay customers $50 each time they fail to honor a confirmed reservation. The settlement comes after an appeals court agreed that the rental giant had “engaged in fraudulent practices.”

Expedia Refunds Your Canceled Trip Whichever Way It Finds Cheapest, Lies About It

Expedia Refunds Your Canceled Trip Whichever Way It Finds Cheapest, Lies About It

Holiday Inn's Online Reservations Are Non-Refundable?

Holiday Inn's Online Reservations Are Non-Refundable?

Make sure you read everything you click, warns reader Jason:

Just a tip to pass along that I am finding out the hard way…

Delta Canceled My 10AM Flight Over 3PM Snow Storm, Can I Get  A Refund For Hotel Reservations They Ruined?

Delta Canceled My 10AM Flight Over 3PM Snow Storm, Can I Get A Refund For Hotel Reservations They Ruined?

Andrew writes:

American Airlines' Retarded Computer

American Airlines voice recognition seriously rides the short bus, as shown in this video where Paul Seth tries to confirm his flight from New York to LA. Instead, the computer wants to send him to Belgrade.

Could We Really Hold The Ritz Carlton Their $.01 Per Night Typo?

Could We Really Hold The Ritz Carlton Their $.01 Per Night Typo?

Regarding Ritz Carlton not honoring a 1 cent reservation, Mark dug up more contract law, ran it by his professor, tossed it off to a legal mailing list, and turned up some interesting bits.

Ritz Carlton Won't Honor $.01 Per Night Reservation

Mark’s sister found a room at the Ritz Carlton in London for just one penny per night on Hotels.com, only to have it snatched away.