Consumerist
hotel ratings
Posts Tagged “
Reservations
”
hotel ratings
reservations
La Quinta Wants It Both Ways With Guaranteed Reservations
A La Quinta employee who's asked to remain anonymous wrote in to complain about La Quinta's room reservation policies. They "guarantee" a room by obligating you to pay full price for it even if you don't show up, but they also reserve the right to overbook the hotel by 5 rooms and re-book your room at another La Quinta. More »
reservations
Raleigh Restaurant Requires Credit Card For Reservation, Then Charges $20 Per Person Who Doesn't Show
It's common for restaurants to not seat a party until everyone has arrived, but here's something we've never seen before: requiring a credit card to make the reservation, then charging $20 per person who doesn't show up—but still refusing to seat an incomplete party. When Matthew tried to get his party of ten seated without two of the people—basically saying he'd pay the $40 to get out of the bar and at a table—management refused. We think this restaurant doesn't like its patrons very much. More »
bad hotels
Contact Info For Westin Casuarina In Las Vegas
If you were one of the conventioneers who got charged extra fees by the Westin Casuarina, we suggest you talk to your credit card company or contact The Coaching Center (according to the Houston Chronicle, the company's president is refunding the charges directly to those affected). If you need contact info for management at the hotel, however, an anonymous tipster sent in a list of phone numbers and email addresses. More »
bad hotels
Westin Casuarina Update: Hotel Also Forces You To Sleep With Strange Men
Randy saw our post earlier today about the Westin Casuarina in Las Vegas and wanted to share his own experience with them. In honor of the Casuarina's increasingly sketchy reputation, we will add lightning to their photo. Please provide your own spooky thunder sound effects.Randy begins,
After seeing the story about the Westin in Las Vegas charging for unpaid convention fees, I thought I would share my experience with the hotel from last weekend.
More »
travel
Booking Reward Travel On Continental Airlines Will Give You High Blood Pressure
Reader Mike has lots of frequent flier miles that he'd like to cash in with Continental Airlines. As he found out, this is extremely difficult. Here's an email he sent to the CEO of Continental, Larry Kellner: More »
class actions
U-Haul To Pay California Customers $50 For Failing To Honor A Guaranteed Reservation
U-Haul has settled a class-action suit by agreeing to pay customers $50 each time they fail to honor a confirmed reservation. The settlement comes after an appeals court agreed that the rental giant had "engaged in fraudulent practices." More »
complaints
Expedia Refunds Your Canceled Trip Whichever Way It Finds Cheapest, Lies About It
"August 21, 2007
Mr. Dara Khosrowshahi
CEO
Expedia, Inc.
3150 139th Avenue SE
Bellevue, WA 98005
Re: Itinerary # [redacted]
Dear Mr. Khosrowshahi:
I have been an occasional, satisfied Expedia user over the years but I had an experience with your company yesterday that has left me angry and frustrated.
Last month I booked tickets for me and my wife on Expedia for air travel later this week as follows: Continental First Class (refundable) EWR-DEN/ Frontier Coach (non-refundable) DEN-LAS / Continental First Class (refundable) LAS-EWR for later this week. My wife injured her back so I called your toll-free number to cancel the reservation. The representative with whom I spoke told me that I would have a credit of $3,063.78 on Frontier Airlines, since they were the "validating carrier" (carrier who issued the tickets) and that my refundable first class tickets had become non-refundable...."
More »
travel tips
Holiday Inn's Online Reservations Are Non-Refundable?
Make sure you read everything you click, warns reader Jason:Just a tip to pass along that I am finding out the hard way...More »
american airlines
American Airlines' Retarded Computer
blogs
Could We Really Hold The Ritz Carlton Their $.01 Per Night Typo?
Regarding Ritz Carlton not honoring a 1 cent reservation, Mark dug up more contract law, ran it by his professor, tossed it off to a legal mailing list, and turned up some interesting bits. More »
complaints
Ritz Carlton Won't Honor $.01 Per Night Reservation
Mark's sister found a room at the Ritz Carlton in London for just one penny per night on Hotels.com, only to have it snatched away. More »
uhaul
U-Haul's Reservation System is Useless
Reader Shane writes in with not one, but two, disastrous experiences with U-Haul's reservation system. Personally, we understand his frustration, because despite 3 attempts we have never actually been able to rent a U-Haul truck. The price is always different than quoted, the truck is not there, or we are told we need to show Military ID or a car registration. Yeah, we don't know either. Anyway, Shane was trying to rent a U-Haul so he could move his crap to college. He called U-Haul and was able to get an estimate and a reservation.- I spoke with an incredibly helpful and polite female rep who helped me with my quote, which was in the neighborhood of $225 including unlimited miles at the time. I made careful notes while on the phone, referencing her name, my confirmation number, and all the other pertinent information for renting the truck.
automobiles
More Uhauls Of Shame
Blah blah blah Uhaul wouldn't rent me a Uhaul because I'm too much of a slacker to show up on time. That's what ran through our brains when we first read Christopher's letter. Then we stumbled across this gem. More »
u-haul
U-Haul's Voodoo Reservation System
Shrink a head in a pot, rub your skeletally-painted hands together and evoke ancient jungle spirits for their gris gris: exactly what sort of voodoo do you have to perform to get U-Haul to give you the right truck? More »
doubletree club
Explaining Bad Service So Even A Corporate Jackass Can Understand...
Unless distilled into bullet form and supplemented by graphs and matrixes, the average corporate executive can not even being to feel this human emotion called 'empathy' for their customers. More »
hotels
