(Ninja M.)

What If Blackberry Customer Service Ran Other Things?

Alex uses a Blackberry Bold, and isn’t very happy with Blackberry right now. He was just minding his own business when the phone decided to over-the-air update itself, the update failed, and his phone just went ahead and wiped itself. When he called to complain, he says Blackberry virtually shrugged and told him that he should have uninstalled the app that caused the update problems. Even though it was an app that shipped with the phone. Alex wondered: what if other businesses ran things the same way? [More]

(LincolnStein)

What Are America’s Most Damaged Brands Right Now?

How mighty brands fall. Bad leadership, bad planning, a run of bad products: any of these can damage a brand in a short amount of time, and it can take years to recover: if, indeed, the brand recovers at all. What brands are the most battered in the United States right now? 24/7 Wall Street rounded them up, based on which publicly-traded major companies are currently dealing with aggressive competition, reputation disasters, and a lack of direction. [More]

(Gunns)

Could It Be? Photos Purport To Show BlackBerry Is Making An Effort In Touch Screen Arena

Whenever my friends are like, “Ugh, I just spilled water in my BlackBerry keyboard!” I don’t feel bad. No, I just hope that said friend will finally get a phone with a touch screen like the rest of the civilized world. I’m mostly joking — BlackBerry still has some very loyal fans, but its maker RIM has been criticized for not keeping up with the touch screen smartphone times. That might all be changing now. [More]

One More Nail in BlackBerry's Coffin: More Mobile Workers Use iPhones

One More Nail in BlackBerry's Coffin: More Mobile Workers Use iPhones

Back in the day, if your company needed you to check email on the go, the IT guy set you up with a BlackBerry. But in what might be the most recent in a series of nails in BlackBerry’s coffin, a new report says more mobile workers now use Apple’s iPhones to keep in touch with the office. [More]

BlackBerry Services Rebound From Outage

BlackBerry Services Rebound From Outage

The service outage that’s screwed up BlackBerry Messenger and Internet browsing is on the outs. BlackBerry overlord Research in Motion says it’s getting services back online. [More]

BlackBerry Outage: Can I Get Reimbursed?

BlackBerry Outage: Can I Get Reimbursed?

The spreading BlackBerry service outage of the last few days has brought two questions to the forefront: Will I be able to get some sort of compensation for the outage? And… People still have BlackBerries? [More]

BlackBerry Maker Will Cut 2,000 Jobs

BlackBerry Maker Will Cut 2,000 Jobs

In a cost-cutting move connected to the BlackBerry’s inability to keep pace with smartphone competitors in the United States, BlackBerry maker Research in Motion revealed plans to slash its workforce by 10 percent, losing 2,000 jobs. [More]

Second BlackBerry Data Outage This Week Now Over

Second BlackBerry Data Outage This Week Now Over

Blackberry users on all mobile carriers in North and South America experienced e-mail and Internet outages for about eight hours late on Tuesday. This follows a shorter outage on December 17th that only affected e-mail services. [More]