Over at Domain Name Wire they noticed that starting on December 17th, someone has been going around buying up all the various permutations of BankofAmericaExecNameHereSucks.com sites. So sorry folks, you won’t be able to start your new BrianMoynihanBlows.com, BrianMoynihanSucks.com, or BrianTMoynihanBlows.com blog. You were going to use it host your lookbook of clever Lawrence, KS fashions, right? [More]
All the money that Amazon has sunk into infrastructure and rapid fulfillment has paid off–the online retail giant was the most trusted brand of 2009, according to a brand study released by Millward Brown. The market research company spent 2009 asking consumers questions like, “How trustworthy is this brand?” and, “Would you recommend this brand?” [More]
Why pay for ProFlowers when you can get the same effect by dumpster diving for old arrangements that look just as good? Our reader Hakoken3 paid ProFlowers $92 so they’d deliver 18 roses to his girlfriend this morning on her birthday. He paid extra to ensure that the roses would be delivered by noon, and at 12:01 they showed up. Unfortunately, they were so wilted and near-death that they looked like hand-me-down flowers that some luckier person had thrown out.
Fortune magazine has an Q&A with CEO Brian “Bad Install” Roberts in which he expresses his hope that Comcast’s reputation for horrific customer service isn’t “universal”:
Mattel used to manufacture toys in the U.S., specifically in Western New York, where it still has offices. Now Rep. Louise Slaughter is calling for Mattel to repair its reputation by opening a plant in her district.
Slaughter, D-Fairport, made the suggestion to Robert A. Eckert, chairman and chief executive officer of Mattel — Fisher-Price’s parent company — in a Nov. 12 phone call.
Honoring a fare misprint would have cost Travelocity $2 million. Not honoring it would have damaged their brand. They decided to go with the former. [BusinessWeek]
Businesses with better reputations reap rewards in the stock market, reports BusinessWeek. This graphic shows how some company’s stock would appreciate if the companies had more street cred. A spin campaign won’t do the trick, though, reputation is based on concrete action…