• Replacements

    Hamilton Beach Insists The Broken Part On Your Coffee Maker Doesn't Exist

    Jim needed to replace the gold-tone filter on his $70 Hamilton Beach coffee maker, but the filter recommended by Hamilton Beach's website clearly didn't fit. When Jim called to complain, a customer service representative insisted that Jim's coffee maker didn't come with a gold-tone filter, and that if Jim thought otherwise, he was entirely out of luck and would need to buy a new machine. More »

    5:15 PM on Sun Sep 28 2008
    By Carey
    9,019 views, 57 comments

    Most discussed U-235: This is simply the filter you put the grounds in correct? If so you could always just use the disposable more »

  • returns

    Knoll 'Authorized Dealer' Tries To Charge 300% Restocking Fee

    Ethan emailed us to ask if we'd ever heard of a company charging a 300% restocking fee, and guess what, we hadn't. Who does that? The authorized dealer Ethan is working with ordered the wrong parts for his Knoll Life chair, and now he's trying to sidle his way out of treating Ethan fairly. We called Knoll and found out their real return policy, and it's nothing like what the dealer is telling Ethan. More »

    2:50 PM on Mon Sep 22 2008
    By Chris Walters
    9,403 views, 14 comments

    Most discussed Ω ß®ªғғ: the ARMS of the chair cost $270?! Are they actual "arms" and your chair is really an endangered rhino that you more »

  • games

    "Microsoft Keeps Sending Us The French Version Of 'Mass Effect'"

    Someone in Microsoft's fulfillment department needs to make a note that "Version Français" means, like, "this game is in French" or something:

    My boyfriend bought Mass Effect for his Xbox 360, but within a month it was clear there was something wrong with the disc (frequent disc read errors occurred).  Microsoft readily agreed to replace it, but every replacement they have sent has been in French.  I’m writing to you 5 months and 4 French discs later!

    More »

    4:16 PM on Wed May 14 2008
    By Chris Walters
    6,744 views, 47 comments

  • good company

    Regal Cinema In Boise, Idaho Is Awesome, Even When You've Clearly Screwed Up

    Dave did something really stupid last weekend (no offense Dave), and bought two tickets to see "Iron Man" on the wrong day. He didn't realize his mistake until Saturday, when he thought he was going to go see the movie. We would have never even bothered to call Regal to beg for ticket leniency, but Dave tried it anyway—and the theater actually exchanged the expired tickets for two new ones. More »

    10:51 AM on Tue May 6 2008
    By Chris Walters
    7,860 views, 52 comments

    Latest by LUV2CattleCall: @Underpants Gnome: Not sure why it matters though...either way she'll get there next month! more »

  • complaints

    Why Does It Take IKEA Four Months To Replace A Defective Couch Cover?

    Joyce has been waiting since December for IKEA to send her a replacement couch cover. IKEA admitted that the cover had a known defect, but since they were out replacements at the time, they promised to call Joyce a month later when new covers arrived. Joyce gave her information and asked for a reference number, but was told that one wouldn't be necessary. Wouldn't that have been nice? More »

    3:41 PM on Sat Apr 26 2008
    By Carey
    4,219 views, 23 comments

    Latest by mk3: You would be amazed at how disconnected their internal systems are. Each store runs pretty much independent from corporate. They more »

  • apple

    "Apple Gave Me Back The Wrong Laptop!"

    Jeff says an Apple Genius gave his girlfriend back the wrong computer!
    When my girlfriend encountered problems turning on her laptop, she was frustrated with yet another problem. 6 months ago, her hard drive crashed and she had to have it turned over a couple days of repair at the Genius Bar at the King of Prussia, PA.

    More »

    8:55 PM on Mon Apr 21 2008
    By Chris Walters
    10,360 views, 42 comments

    Latest by dmuth: If you're looking to switch Apple Stores, I would highly recommend the one down the road in Ardmore, PA. more »

  • defective products

    Apple's MagSafe Adapters Still Fraying, Melting, Sucking

    Apple's perpetually melting and fraying MagSafe adapters—apparently these things are made out of Styrofoam and rice paper—continue to cause trouble. Christine, call Apple and explain your problem, and see if they'll replace it for free.
    Hey Consumerist,
     
    I've been using Apple products for years. I've always been satisfied with their customer service and exceptional products. Naturally, I was upset when I noticed the MagSafe power adapter on my Intel Core Duo Macbook (ca. 2006) was fraying by the magnetic port, rendering it mostly useless (or at least, useless if I didn't want to set my house on fire charging my Macbook with exposed wires).

    More »

    11:02 AM on Fri Apr 4 2008
    By Chris Walters
    5,216 views, 73 comments

    Latest by ABA477: I have fried out 2 magsafe adapters and apple has replaced them both. Mention the possibility of fire and they more »

  • ask the consumerists

    Help, Whirpool Replaced My Leaky Washer With A Brand New Leaky Washer!

    Ken writes: "In February of 2007, we purchased a Whirlpool Duet Sport Washer, model XWWFW8410SW. The washer worked very well, and we noticed a savings in our water and electric bill. A few months later, we noticed it was leaking water. Fortunately, the washer is in the garage. We called our local appliance dealer, and they sent out a service technician. He "fixed" the leak. A couple of days later, it began leaking again. And it was fixed again. The door was replaced. The lock was replaced. The ring was replaced. Everything was caulked, adjusted, tweaked, etc. Again it leaked." More »

    3:38 PM on Sat Feb 2 2008
    By Carey
    5,920 views, 45 comments

    Latest by JayP71: @chrisfromnl: Wanna bet?:) Our top loader (about 3 years old) has started overfilling. I've jerry-rigged it to not overflow and more »

  • goodbye bob!

    CPSC's Sole Toy Tester Retires, Nation Chokes On Tears

    Tragedy struck last week in Washington as the nation's sole full-time toy tester, Robert L. Hundemer, retired from the Consumer Product Safety Commission. Hundemer unwittingly became the symbol of the CPSC's inability to ensure the safety of the nation's toys when, during Congressional testimony, CPSC Chair Nancy Nord repeatedly referred to him as "Bob, our small parts guy." More »

    9:15 AM on Sat Jan 12 2008
    By Carey
    3,781 views, 15 comments

    Latest by anon23: I feel so sorry for that man his sole must have been killed a long time ago, and for the more »

  • above and beyond

    Nintendo Replaces Soused DS Lite Free Of Charge

    "While moving to our new house last week a friend who was helping us accidentally spilt beer on my son's DS lite and it stopped working. I knew that his DS was still under warranty, but I also knew that I would not cover physical damage caused by neglect. After checking Nintendo's website, and confirming that spilling liquid on it would not be covered and that I would have to pay for the repair." More »

    5:45 PM on Sun Nov 18 2007
    By Carey
    9,302 views, 63 comments

    Latest by rich815: BY JAMAR0303 AT 11/19/07 04:26 AM @rich815: When he didn't even provide a CC number? How? Do they just pull one more »